Family-friendly Hotels in Suzhou

Love the aesthetics of the hotel! Location was relatively convenient too but we took Didi everywhere. Many lovely photo spots and complimentary try on of the hanfu was a bonus! The staff were polite and helpful. Even helped us to reheat one of our packed food and taught us how ti use the washer/dryer. Room temperature was nice and comfortable too. Only two complains were that the bathtub was very badly maintained and we didn’t dare to use it as there were mould. And the most shocking thing was on the second last day, I decided to let my toddler juggle from the cup provided. The water turned really murky and disgusting. I thought it was the cup issue. Changed another cup and tried again and the water really turned colour into soapy water right after! See attached. Hotel, please look into the water quality… tried the water at other hotels but have never encountered this before..

The most incredible service to date in 20years of China hotel stays. Extremely friendly staff, great English and attention to detail. 10/5 stars for service. Breakfast buffet also good. The only very small issue was the rooms didn’t have plugs on side of bed to charge phone. Lovely hotel, amazing service and highly recommended to others. To management just would politely suggest to and plugs on each side of bed so can charge phones, it’s not 1995 anymore and everyone has devices to charge.

The counter personnel(Lydia Soon) has did a good job to let me have a smooth check in. I would like to compliment her customer service.

This hotel is very near to the Jin ji lake. They hv a back door and from there u can walk out and immediately the lake is infront of u. There is a big mall within walkable distance. A very nice and scenic hotel to stay if u like peace and quiet. However it is a bit far from the city centre but if I take a taxi, it cost u about USD $5.

The hotel is in an outstanding location around the lake. Also close by are some shopping malls. The metro is a foot walk away that you can go everywhere. The bar inside offers good cocktail for a reasonable price. The highlight is definitely the breakfast. Large buffet and everything is offered from western style and China style. Will go there again.

A very pleasant stay especially the smooth front desk check-in which is warm and friendly from its staff with a special mention to the guest relation manager who provided personalised service. The room is spacious with almost all what you need except an espresso machine which I was expecting in a W hotel but not there. Loved the roof top pool and gym.

I had a very good time in Kempinski :))) Although I was there to only Study for my important exam away from my family for 2nights, all the staffs were kindly and eager to help what I needed. Also, the request I made before checking in was all reflected!! I experienced Muchen Spa the last day and MSC massage was really goooood :))) Also the food in the executive lounge was good enough as a dinner :) I would like to come back again with my family.Thank you guys for the wonderful memory.

My hotel allocation was at the older building the hotel premise is quite a distance from entrance to the building but its fine. The room size is big toilet and shower separated (nice) their toilet equip with bidet spray and treatment thingy. Plus point Their breakfast selection was good The surrounding of the hotel has alot of cafe pubs and all if you want to stay near to famous tourist locations this might mot be the right hotel for you. I travel around with DiDi Hotel staff are friendly and polite

Very kind and professional staff, from concierge, check-in station to cleaning personal, Restaurant personal and Bar personal, every single person very friendly and helpful. Due to the fact, me as european, i am not used to taxi apps like people use here in china, but the staff from Renaissance Suzhou arranged every single ride i needed. They helped me with every little thing i needed. I even asked them, if there is a nearby store that sells Ukulele's - Jessica Jiang from the staff quickly told me the location of the next store and arranged the taxi for me. I felt very comfortable in this Hotel and also the barkeepers did a very good job. Good drinks, good snacks. The buffet was amazing and as a Hotel guest i got a discount. Thanks for that! Hotel = 10 / 10 Staff = 10 +/ 10 Restaurant = 10 / 10 Rooms = 10 / 10 Bar = 10 / 10 Location = 10 / 10 In my opinion, this hotel makes everything perfect. Thanks for having me! And of course, i will come back to this hotel during my next trip to Suzhou.

It was our second time back at Park Hyatt and it did not disappoint. We arrived on a Friday afternoon and we were warmly greeted at the front. While we were finalizing our check in, the staff took our bags and set it up in our rooms. We tried the breakfast for the first time (complimentary) and it was amazing. Their selection is too class and they designed it so that food is not wasted. We also went to the swimming pool and it was a great time. They think of everything. Like always, everyone greeted us whenever we were in the main halls. This hotel will always be my to-go. Huge thank you to William at the front desk and Naomi in the dining hall.