Guest User
April 12, 2023
In short: - very unfriendly, unprofessional and condescending staff - we did not feel welcome and treated properly - no value for the price - They tried to have a woman at 5 months pregnant stay in a cold (15C) and wet room without offering a solution or an apology The Dependance Double Room: - cold and has mouldy smell - heating did not work - wet walls are covered up, but the paint coming off the wall was still on the floor -> not properly cleaned - dark and uncomfortable neon light in the bedroom - far from the main house - View of the parking lot and trash bins The Suite: - not the standard you expect from a suite at a four star hotel at this price :( - the bathroom has no real windows, only huge plastic plates - cold air is coming in through the crack between floor and plastic window > we had to cover it with towels - there is almost no water pressure when turning on the shower or tub to warm water - filling the tub takes so long the water is almost cold agin - the shower has no adjustment to tilt it, so the water hits you straight in the face, which is only for the first minute and then it becomes more like a drizzle - since the bathroom windows are only thin plastic, the sound from the cars of the street is as loud as if they were driving through the room and woke us up several times at night - there was a constant background humming noise, maybe from the vents or other rooms heating? - When lying in bed and wanting to watch TV you can only see parts of the screen since the bed frame blocks your view. Why they don’t put the TV higher up is beyond me. - The walls and ceiling would need renovation after what appears to be a water leakage - you hear the neighbours and people on the hallway - the view from the suite is directly onto the hotels trash - the sound of opening the door to the suite sounds like when prisoners are being released for curt-yard break The breakfast - for a 1 star hotel it would be fine - for a 4 star hotel it is just simply embarrassing: cheap white bread, cheese with no taste, packed yogurt cups from the supermarket, not completely cooked scrambled eggs, some pastries and fruit you have to cut yourself - The breakfast is divided in two rooms of which only one has the “buffet” - If you are unlucky you are in the other room from which you first have to go outside through the cold and into the other room to get your breakfast and take it back to your table with two heavy doors in-between - For this the doors just stay open and it is very cold in the breakfast rooms Upon arrival we did not receive a greeting, only a sharpe “you did not announce you are coming with a dog!” Which I did when made the booking. After checking the reservation they had to admit I wrote about the dog, but then it was my fault I did not tell them the size of the dog! After some annoyed sighs they checked us in and gave us the warning that the dog is not allowed at breakfast nor the restaurant and has to stay in the room. For in