Lobby staff did their job but not very pleasant. Room had two doors, one from outside parking area and one from internal hallway. Key cards wouldn't work in either one. Had to go back in lobby and stand in line to get re-swiped, then only one key card worked one time after several tries. Decided to go for dinner and had to put plastic card between door jam and door to make sure we could get back in room which meant we couldn't bring personal items into room until we got back. Others having problem with key cards also. Hotel is at busy intersection off I-40 and had a lot of road noise. Room was clean and comfortable but suitcase rack was broken and unusable. Lobby and breakfast area small. If more than a few people eating breakfast you had to take your plate back to your room. Adequate for the price but wouldn't stay again.