Shangri-La Hotels in Xi'an

Let's start with the positives: the staff were enthusiastic. Otherwise, it was mostly negatives. The room facilities were old and dated. The management seemed chaotic. Just look at the lobby in the morning – it was full of tour groups or people doing who-knows-what, all loud and boisterous, like a chaotic marketplace. It definitely didn't feel like a five-star hotel lobby. Then, looking at the hotel entrance, cars were lined up in a long queue, completely blocking it. Buses were dropping off tourists one after another, and the road was totally jammed, with the doormen just standing there with their hands behind their backs, watching. The experience was extremely poor.