When you spend multiple thousands of pounds on your wedding day, you would expect hotel staff to do their upmost to make the day as special as possible. What you do not expect is kitchen staff to completely ignore the list of severe allergies that has been given to them, and then once they have handed out allergen filled food to those affected become rude and defensive to those affected, the bride and groom and family members. The night before my now wife and her bridesmaids had a room booked for all to stay in, when they arrived the room was too small for them all, was so dirty that one bridesmaid hung her dress and it immediately got marked. They were moved to a different room and told there would be no charge. They then ordered room service, which was overpriced and the portion sizes were abysmal. The mistakes made by kitchen staff led my brother (the best man) to a state of near anaphylaxis, meaning he was stuck in a room vomiting and shivering in bed, struggling to catch his breath for the rest of the day. While me and other family members were trying to find out what my brother had consumed to lead to this reaction one member of staff (Mark) confronting my brother who was at the time, hunched over and vomiting, and telling him what was happening was not the fault of the hotel, and there was no chance of contamination in the kitchen. While Mark was trying to cover the hotels arse to the person that they had, for all intents and purposes, poisoned. The ”food and beverage manager” (George) was telling concerned family members and wedding guests that he could not disclose what had been given to my brother (effectively breaking Natasha's law), despite us explaining to him that if we had to rush to the hospital they would need to know what had been consumed. He also told me and my new wife that we had signed disclaimers stating it was not the fault of the hotel if this kind of incident occurred. Eventually, I managed to convince him to bring me the packaging of the Ice Cream my brother had consumed, although he confidently declared it was ”dairy free” the label read dairy ice cream, once I pointed this out he exclaimed ”oh sh1t” and hid the ice cream lid behind his back telling me and other family members ”no proof, no proof”. We still have video evidence of this section occurring, if we require it. And while my sister was trying to explain we needed the ”proof” for if my brother had to go to the hospital, Mark walked over to us at which point George held up a hand and told us to ”shush”. Mark then told George to let us take a photo, which he did, and we did. At which point we were offered a small amount of money behind the bar as a ”good will gesture”, to which I had replied that at a minimum the goodwill gesture would need to be an open bar. For the rest of the wedding George was still continuing to work despite our requests to remove him from our event due to his rudeness to our guests. My brother was unable to leave the hotel room unti
102 Reviews