The hotel is nice and the room was clean (except for the long black hair left all over floor in the bathroom). The breakfast is just a sandwich box, there is no coffee (just instant coffee). I would expect better.
The staff is not accommodating and never seems to be in a good mood. I was also asked several times to pre-check online. After the third email reminder, I tried and the system didn’t let me complete it. But you can be sure that when I showed up at the reception that is the first thing they asked. Why don’t you have a QR code?
Also, they charge you for lockers. I have never been in an hotel where luggage storage wasn’t complementary.
The experience could be different if they improve a few things.
Excellent hotel, especially for travelers arriving by train — the location directly connected to Okayama Station makes everything extremely convenient.
Rooms are spacious by Japanese standards, clean, and very comfortable. The staff was professional, polite, and efficient.
Breakfast was impressive with a wide selection and high quality products.
A perfect base for exploring Okayama and the surrounding area. Would definitely stay again.
Might be the worst hotel i've been to in Japan in terms of cleanliness and soundproofing (latter is actually non existent - you'll hear people talking and watching TV) - but the price was close to being free and location is extremely convenient. I won't chose this hotel next time, but if you sleep well and need a place to crush for a night - it's ok
The staff at the front desk were welcoming and attentive, and communication was seamless. The location is excellent, surrounded by numerous commercial areas, making it incredibly convenient for transportation. The hotel boasts a quiet ambiance and comprehensive, well-maintained facilities.
Facilities: Very well maintained.
Cleanliness: Spotless.
Environment: A 5-minute walk from Okayama Station, surrounded by shops and Izakayas (Japanese pubs).
Service: Very friendly and welcoming.
Via Inn Okayama was our 6th hotel on this journey, and its location honestly couldn’t have been better. Being directly connected to Okayama Station made everything very convenient — from getting around to grabbing daily necessities. There were even some supermarkets inside the station, which were super handy.
The lobby was on the 5th floor and already set the mood, with an amazing view overlooking the station and the city.
Our room was simple and comfortable, featuring a small double bed, a desk by the window, a chair, an air purifier, and a fairly new TV with YouTube and Netflix access — perfect for relaxing after a long day.
Space was a little tight when we opened our luggage, but it wasn’t a big issue. Even though the bathroom wasn’t very spacious, it still provided enough room to sit comfortably on the toilet, which we appreciated.
The real highlight was the view — an unblocked cityscape right from the room that made both mornings and nights extra special.
Convenient, comfortable, and memorable — Via Inn Okayama was a great stay right in the heart of the city.
The hotel is a bit of a walk from Kurashiki Station, and navigating the cobblestone paths through the scenic area can be quite tiring with luggage. On our return, we had the hotel arrange a taxi, which cost 1200 JPY.
The hotel grounds are beautiful, and its location right in the Bikan Historical Quarter makes shopping incredibly convenient. Rooms are clean and quite modern. Just be aware that if you select the 'Do Not Disturb' option, towels will not be replaced. The breakfast restaurant offers an elegant setting, primarily serving Japanese cuisine, and you can even take coffee to go after your meal.
Overall, it's a very high-quality hotel.
For cars that didn't fit in the hotel parking lot, there was a parking lot next door.
There was a shopping mall across the street, which was very convenient (*´∀`*)
The room was clean and comfortable, but the fact that the bed sheets weren't zippered was a bit of a concern since I was staying for several nights.
The amenities were excellent and very helpful.
I was able to use various shampoos and conditioners, and I felt like I was able to recover from the fatigue of my business trip.
Breakfast was delicious ^_^
Please see the photos I've included.
The main draw for me was the rooftop onsen; it’s not fancy but it is classic, which is good enough for me. A simple sauna, outdoor onsen, indoor one, cold plunge bath and a shower area. The room itself was compact but efficient and check in/out process was fairly simple. It’s about a 10 minute walk to the Okayama Shinkansen station so it was quite convenient to travel to other sites like Kurashiki Bikan
DDudageFacilities: Very well maintained.
Cleanliness: Spotless.
Environment: A 5-minute walk from Okayama Station, surrounded by shops and Izakayas (Japanese pubs).
Service: Very friendly and welcoming.
MMomomomoweimoThe location is superb, very close to the station! Right outside, there's a large supermarket just down a small path. It's also very close to the Bikan Historical Quarter, and there's a popular tonkatsu restaurant nearby that always has a long queue.
The room was small, actually the smallest of the five hotels I booked on this trip.
The shower came with a bathtub, and the drain was a bit clogged.
I left something behind at the hotel, and they kindly helped send it to my next hotel. Many thanks!
CChristineLo910This was my first stay at this hotel. It's conveniently located near the station and an outlet mall, about a 5-10 minute walk away, mostly on flat ground. However, there aren't many convenience stores nearby; the closest option is a supermarket that's open until 11 PM, which is quite handy.
Upon check-in, the front desk informed us that check-in was between 11 AM and 3 PM, but we could already hear vacuuming noises as early as 9:30 AM.
**Room:**
The room was quite cramped, barely allowing enough space to open two 28-inch suitcases. The bathroom had good ventilation and was very clean. The soundproofing, however, could be improved. We could clearly hear people walking or talking in the corridor, and even the cleaning staff when they were on the same floor. The TV remote control was quite dusty, and the reception between the remote and the TV was poor. The air conditioning unit was located above the bed and was reasonably quiet. The hallways had low ceilings and were quite dim.
**Local Area/Activities:**
There are numerous restaurants and a supermarket nearby. The Kurashiki Bikan Historical Quarter is also accessible with about a 20-minute walk.
**Safety:**
I had some concerns regarding safety. The public bath could be accessed without a card, and the doors to both the men's and women's baths were frequently left open.
**Walkability:**
A supermarket is conveniently located about 5 minutes away on foot. Kurashiki Station is a 5-8 minute walk, and it's easily accessible not only by road but also via a connecting pedestrian bridge, which is very convenient. Ario Kurashiki and Mitsui Outlet Park Kurashiki are both within a 10-minute walk.
**Dining:**
There's a dining area located on the lobby floor, and breakfast can be purchased separately. Snacks and drinks are available for ¥200 each. Additionally, near the front desk, there's a self-service area offering daily essentials and green tea powder.
**Important Notes:**
The large public bath is not a natural hot spring (onsen). The changing room is quite small, with only about 10-12 lockers, 3 vanity stations, and 4 shower stalls. The shower water pressure was a bit low, and the water temperature was inconsistent. The bath itself was also quite shallow. It is open 24 hours. There is one massage chair available for guest use. There's only one elevator, which is not very spacious, leading to longer waiting times. Rooms only have two door hanger options: 'refill towel' or 'please clean,' which must be placed outside the door before 11 AM for service. Self-service laundry and drying facilities are available.
ててんてこまいちゃんWhile it's a bit of a walk from the station, having so many shops nearby was a big plus. The room was clean and I was happy with it, but the breakfast, unfortunately, was quite disappointing 😢. In the small breakfast area, a staff member was constantly standing there, observing everyone. It felt like we were being watched the whole time, which made it uncomfortable and awkward to get food and eat. Despite their constant presence, no greetings or guidance were offered to guests entering the breakfast area. Given the reasonable price, I suppose I can't complain too much, but as a huge fan of breakfast buffets, I opted to eat elsewhere the following day. This breakfast venue also serves as the welcome drink area during check-in, and I was disappointed to find the floor sticky when I received my drink there.
GGuest UserNice and comfortable room however my room had building construction directly outside the window. I struggled to get sleep past 9am even though I was jet-lagged, also it was so loud I was nervous the people would be coming in through my balcony door! Good location, would stay again if it weren’t for the construction on the hotel
AANDREAS NUR JAHJAVia Inn Okayama was our 6th hotel on this journey, and its location honestly couldn’t have been better. Being directly connected to Okayama Station made everything very convenient — from getting around to grabbing daily necessities. There were even some supermarkets inside the station, which were super handy.
The lobby was on the 5th floor and already set the mood, with an amazing view overlooking the station and the city.
Our room was simple and comfortable, featuring a small double bed, a desk by the window, a chair, an air purifier, and a fairly new TV with YouTube and Netflix access — perfect for relaxing after a long day.
Space was a little tight when we opened our luggage, but it wasn’t a big issue. Even though the bathroom wasn’t very spacious, it still provided enough room to sit comfortably on the toilet, which we appreciated.
The real highlight was the view — an unblocked cityscape right from the room that made both mornings and nights extra special.
Convenient, comfortable, and memorable — Via Inn Okayama was a great stay right in the heart of the city.
JJdadublinGreat location, next to train station and ferry terminals. Very welcoming and helpful reception staff. I stayed in a cabin, and it was fine for an overnight stop. The bed was comfortable. The common area has a microwave, fridge, kettles, a selection of teas that you can make in a pot, bottled water and complementary treats. The hotel offered a free voucher for a nearby onsen, which looked lovely, but I did not visit it. The hotel also stored my luggage after checkout while I visited Naoshima. It's a little pricey for a cabin, but I was very happy with my stay.
GGuest UserExcellent hotel, especially for travelers arriving by train — the location directly connected to Okayama Station makes everything extremely convenient.
Rooms are spacious by Japanese standards, clean, and very comfortable. The staff was professional, polite, and efficient.
Breakfast was impressive with a wide selection and high quality products.
A perfect base for exploring Okayama and the surrounding area. Would definitely stay again.
Rrosemary0813Location: Excellent! It's super convenient – just exit the west gate of the train station, cross the road, and go through a passage. There are tons of food options nearby; a bustling snack street is right across the road. Shopping is incredibly convenient too, not to mention the mall attached to the station itself. You've got Matsumoto Kiyoshi downstairs, Don Quijote across the street, and Takashimaya.
Facilities: The onsen (hot springs) alternate between male and female baths daily. One bath has an outdoor pool, while the other doesn't, but overall, the experience is still great.
Service: Each day, you get a complimentary drink or alcoholic beverage at the front desk.
GGuest UserLocation is OK, take the ground tram quite fast to reach
Health is OK, I didn't see anything too messy
But the room is really small, just find a place to sleep is still possible, but there is a small part of my bed that is covered by the wall, and the footboard can't be put in. There may be some people who can't sleep straight.
The facilities said that there is a dryer. I went to ask if there is a washing machine. The counter said that I would go to the 9th floor and climb up, but I couldn’t go to the 9th floor on the 8th floor. If you need to wash clothes, friends may have to ask how to wash clothes.
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