I wish I was writing a glowing review for this hotel but I simply cannot as I find it inexcusable that in this day and age there was no complimentary tea/Coffee or even a kettle in the room. Secondly the breakfast was an absolute joke. Boiled eggs and slices of meat with cold bread. Utterly diaspoointing for the cost. The room itself was good and warm but had paper thin walls. I could hear every conversation in the other room and the snoring guests at night. Won't be staying again.
The location is close to Zermatt Station, and there is no problem dragging two suitcases. The Matterhorn peak is slightly visible, hidden by trees, so it seems good for checking if it is the Golden Horn.
The view from the room is very beautiful. You can see the Matterhorn. You can also see it from the restaurant. It is a very good view hotel. The food is average. We were very lucky to see the Matterhorn at different times. It is a different feeling to soak in the hot spring and see the Matterhorn. The hotel is located in a high mountain with an altitude of about 27,700 meters. People with altitude sickness should choose carefully. It is recommended that you contact the hotel in advance to help with the luggage after you get on the train to the station, because there is a hillside, and it is not convenient to carry a lot of luggage by yourself, especially when there is a lot of snow.
The check-in time must be before 16:00, because if it is later, there will be no cable car to the top of the mountain. The hotel is on the mountain, opposite the Golden Summit of the Matterhorn, which has great scenery. The hotel service is very good, providing dinner and breakfast.
I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office.
Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.
There is no doubt that I will stay at the W Hotel again when I come to the Verbier Music Festival next year. Breakfast is something I will miss even if I live in other cities during my time in Switzerland. Very delicious. The surrounding environment of w hotel is even more intoxicating. It is very convenient to just go to the cable car. The scenery outside the room window is like a fairyland. The hotel waiters are all smiling and enthusiastic. There are free pick-up and drop-off services at the hotel when you go to nearby places. When I encountered travel and transportation problems, the front desk staff were really enthusiastic and perfect in helping me solve many problems. It was such a great stay that I could only come back again. Ha ha
Thanks to the staff for upgrading the room for us, we can enjoy the beautiful view of Matterhorn from the terrace, which is very happy.
The room is spacious, has a self-service dining area, and is fully equipped with stoves and cooking utensils. It is very suitable for skiers. The bathroom is very clean, there is a bathtub for soaking, and there is also a public swimming pool and spa. It's a pity that I didn't check-in earlier. I must come earlier next time to enjoy it.
The location is excellent, only 4 minutes away from the train station, and it's easy to walk with your suitcase. It is walking distance from Gornergrat and Sunnegga stations, and there is a bus stop at the door to the Metterhorn Glacier Paradise cable car station.
Breakfast is very rich and delicious.
This stay is really worth the money👍🏼
A pleasant and clean room. Suggestive and comfortable outdoor pool. nice game room. Tasteful restaurant both for dinner and breakfast. To return safely
The hotel is beautiful with stunning views. The rooms are clean and conveniently located near the train station, making travel easy. The staff are courteous, and the breakfast is delicious. I really enjoyed my stay and will definitely return.🥰💗
100 reviews
8.6/10
Price from
HK$2,006
per night
Check Availability
See All Pet-friendly Hotels in Canton of Valais
Travelers Reviews of Canton of Valais Hotels
See all
8.5/10
GGuest UserExcellent service, comfortable and well decorated rooms, the spa view on the mountains is very beautiful, the restaurant serves very good dishes with quality products, breakfast is good and varied, there is even pressed orange juice. Very good experience!
LLukasz MusialExtremely helpful and friendly staff. Fantastic view’s from the rooms and tasty local food service provided by dedicated staff. I will love to come back again for a couple of nights as I truly relaxed while being there.
GGuest UserThe location is excellent. It's right in front of Brig Station and there are restaurants nearby, so it's very convenient. I will use it again.
LLANThe location is a bit biased. In the middle of the mountain, it feels like a residential building. The reserved room is an annex building, which seems to be an apartment building. Towels, bedding, etc. are relatively old, and the cleaning is not very fast, especially in the kitchen with the smell of old smoke. The only thing is that the room is bigger. It used to be a one-bedroom apartment with kitchen and bathroom.
GGuest UserAt first, I didn’t know that the room type did not have a counter, but it did not affect his comfort. I felt very clean and comfortable sitting here. It was like a home. Thank you for the intimate arrangement of the host. Everything is very good.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.