GGuest UserWe booked this property through Trip.com because it was advertised as Avatar Mountain Resort, with promotional photos and social media posts showcasing spectacular mountain views. Unfortunately, our experience was quite different.
The biggest issue was simply finding the hotel. None of the major local apps, including Amap and Didi, recognized the property as “Avatar Mountain Resort.” After arriving at the airport, we had to contact the hotel directly. They asked us to connect via WeChat and sent us the address in Chinese. Only then did Amap and Didi recognize the location under the name “Zhangjiajie Zhishe, Zili Holiday Minsu.” We also noticed another name displayed at the building entrance: “Z Plus Resort Inn.” Having three different names for the same property was extremely confusing and made the arrival unnecessarily stressful.
The second and most disappointing issue was the misleading advertising. The stunning mountain view shown on Trip.com and the hotel’s Instagram page was nowhere to be found from our room or the property. The only view available was a distant view of mountain ranges shared with neighboring rooms. The advertised “Avatar Mountain” scenery simply did not exist from this hotel. This felt like a significant misrepresentation and was the main reason we chose to book this property.
Breakfast was another letdown. We stayed for three nights, and the breakfast was exactly the same every morning with very limited variety. On one morning, we even found blue mold growing on the bread, which was unacceptable. After that, we only felt comfortable eating the freshly made omelette.
That said, there were some positives. The hotel’s location is excellent, only about a five-minute walk from the Zhangjiajie National Forest Park Middle Gate. From there, it’s roughly a 12-minute shuttle bus ride to the Bailong Elevator, making it very convenient for exploring the park.
The staff also deserve recognition. The front desk and concierge team were friendly, responsive, and genuinely helpful. They assisted us with purchasing park tickets, planning our itinerary, and answering our questions throughout our stay. Last but not the least, the lady outside the resort who was always selling cucumbers, hiking sticks, or raincoats. No matter the weather or the time of day, she always greeted everyone with a warm smile. It was a small gesture, but it added a genuine touch of kindness .
Overall, while the location and staff were excellent, the misleading marketing about the view, the confusing hotel identity, and the poor breakfast experience significantly affected our stay. I hope Trip.com and the property update their listing to accurately represent what guests can actually expect. Travelers should not book this hotel expecting the iconic “Avatar Mountain” views shown in the advertisements. Convenience to Zhangjiajie is a plus for this location for sure though
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