Hotels With Spa in Quintana Roo, Mexico

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy.

Choosing a room with direct access to the lake was a good choice, and the in-house restaurants, including Fiji, were good. There were a lot of mosquitoes, so it was difficult to use the hammock and villa in front of the hotel.

Hotel has a good location; walking distance to restaurants, bars, supermarket; close to ferry terminal to Isla Mujeres. Room is simple, a bit old but spacious. Our room doesn’t hav a view unfortunately. Overall a gd stay and value for money.

There are convenient gas stations and parking spaces near the location. The room is very large, very quiet and tidy. But I have a white down jacket in the room. I don't have any contact with me at present. If the store picks it up, please contact me. Thank you ****************.

Hotel con un mare e una spiaggia fantastici il migliore probabilmente di Cozumel. Personale gentilissimo, ci ha consentito di restare negli spazi comuni e utilizzare la piscina anche dopo il check out.  Spiaggia privata con lettini sufficienti per tutti, E in ottima posizione, viste le ridotte dimensioni dell’hotel. Lo consiglio senz’altro a tutti

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

This is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!

Every part of our two stays at Hotel zen was excellent! Clean comfy beds, super helpful and kind staff, and the view from our sea-view room was incredible. The restaurant was an unexpected pleasure, from the background music to the world class cuisine. Love love love the infinity pool and sauna right on the oceans edge. Huge thumbs up!

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.