Posted on Feb 13, 2026
zg29
Splendid resort with fabulous breadfast and perfect location.
The breakfast spread is wide, ranging from the local Taiwan porridge with plenty of delicious side dishes to cooked food, assorted bread and western breakfasts. It's open till 11am daily.
Resort is a mere 5 mins walk to xiao wan beach and the night market. For those who don't drive, there is a bus stop outside the resort serving local bus and bus to kaohsiung.
Cleanliness is definitely above average and the staffs are always wearing a smile and greets us which definitely makes us feel welcomed.
Would highly recommend this place to anyone looking for place to stay in kenting.
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Price per night from:THB 9,922
Posted on Jan 3, 2026
dkworks
The only good thing this hotel offers you is a stunning view of the Kaihsiung skyline, however cleanliness and staff could be improved. The hotel says it is a 5 star hotel, but in fact it only offers 3 star experience; hotel staff looks not welcoming, the rooms are quite outdated, the aircon cannot be switched for heat - it was super cold in the room and they turn the aircon for you before you check in - why? It is 15 degrees outside, why your aircon is at freezing mode?
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Price per night from:THB 2,225
Posted on Oct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign âæ„ćźŸæąæ„â (âGuests Stop Hereâ). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the âæ„ćźŸæąæ„â glass door, making eye contact and knocking for help, but they claimed they âdid not see us.â This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front deskâs attitude and lack of sincerity were also serious problems. Being ânot alert enoughâ and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group â a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Directorâs effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night from:THB 7,204
Posted on Apr 25, 2026
MJ FERNThe location is super convenientâjust a short walk from Taipei Main Station, which made getting around the city and to the airport so easy. I always felt safe even when coming back a bit late, which is a huge plus when youâre traveling alone.
The place itself is clean, cozy, and well-maintained. The rooms are simple but comfortable, and the common areas are nice if you want to relax or meet other travelers. What stood out the most was how accommodating and friendly the staff wereâtheyâre always ready to help with directions, recommendations, or anything you need.
As a female solo traveler, safety and comfort are everything, and Main Inn definitely delivered. It has a welcoming vibe that makes you feel at home while still being budget-friendly.
Highly recommend this place if youâre planning a solo trip to Taipei đ
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Price per night from:THB 294
Posted on Jun 16, 2026
Anonymous UserThe room was spacious enough and the bed quite comfortable. The no window situation did not work for me, as I then have trouble to get up, but it was in the room description, so that's OK.
What I liked a lot, was the shower. Very good water pressure and proper ventilation.
What was lacking is tea bags. Kettle and some instant coffee was provided. Tea bags would've been awesome!
Overall, if you can forgive the no window thing, I can definitely recommend this hotel. The location is superb and the style quite fun.
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Price per night from:THB 1,255
Posted on Jun 27, 2026
JunChuahThe service from one of the front desk staff, I think her name was Jess or Jessie, was absolutely terrible. Her tone of voice made me feel completely disrespected. I arrived early and had called the day before to see if an early check-in could be arranged due to a long layover. However, I was told they received no such notification and that I absolutely had to wait until 3 PM to check in, not even a half-hour earlier. Her manner felt like she was interrogating me, which was very frustrating. In the end, I just gave up and checked in after returning from afternoon tea. The location is excellent and very convenient, and the rooms are good too â I recommend a higher floor! The gym is a bit basic, only having treadmills. Also, remember that a swimming cap is required for the pool, for both men and women.
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Price per night from:THB 1,862
Posted on Dec 23, 2025
Guest User
This stay was in the Pine View room, located in the newer annex. The facilities were new and clean, and the hot spring water quality was excellent. The overall lighting and environment were good. Unfortunately, the shower head was broken. The double bed was made of two single beds pushed together, and the mattresses felt quite old, with a noticeable bump where they joined but a dip in the middle, which made it hard to sleep comfortably. The breakfast offered a decent variety of Chinese and Western options. The staff were friendly and had a good attitude. I'd suggest they pay more attention to the quality control of the bamboo shoots served with the congee; they had a strong rancid smell, as if they'd been sitting for a long time.
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Price per night from:THB 3,425
Posted on May 3, 2026
Guest User
Overall, it was a good stay, but there are a few drawbacks to consider:
1. They didn't inform me before check-in that I needed to purchase a membership card to extend my stay for a second night. Otherwise, I'd have to check out and then check in again. While it wasn't a lot of money, it left a bad impression.
2. The check-in time was a bit odd.
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Price per night from:THB 1,718
Posted on Oct 8, 2024|Starry Honeymoon Room
Anonymous User
The room design is great, the breakfast is delicious, the landlady's service staff are friendly and provide all kinds of inquiries. The room is clean, tidy and comfortable. The hotel is also in a great location, very close to the beach.
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Price per night from:THB 1,952
Posted on Feb 22, 2026
JohnHarvey
Exceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure
My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Hereâs a detailed, verified review organized by your requested criteria:
Cleanliness (9.4/10)
The hotel sets an immaculate standard. Guest roomsâincluding spacious beds, sleekćčČæčżć犻 (wet-dry) bathrooms with smart toilets, and city-view windowsâare wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels.
Location (9.3/10)
Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). Itâs a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.æĄććœé
æșćș (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance.
Service (9.5/10)
Attentive, professional, and warmâthis team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staffâs willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience.
Amenities (9.0/10)
The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals.
Final Verdict
Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether youâre visiting Hsinchu for work (especially at the science park) or exploring the cityâs culture and food, this hotel delivers an outstanding stay with zero compromises. I canât recommend it highly enough and will definitely return on my next trip to Hsinchu.
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Price per night from:THB 3,575