5-Star Hotels in British Columbia, Canada

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

This hotel has an old-money vibe, comparable to Shanghai's Peace Hotel. It's incredibly convenient for getting around; Canada Place, Gastown, the SkyTrain station, the Arc'teryx flagship store, and other high-end shops are all within walking distance. The ground floor itself houses luxury brand stores, and the church directly opposite is definitely worth visiting. As it's an old building, the rooms and bathrooms are indeed small, but the service is excellent.

Service: Very professional, efficient and friendly. Check in process was quick. The guy who checked me in ensured I stayed on the same floor as my other family members who booked a different room. Valet service is a nice perk. However, it can take longer waiting for the car vs us going to the car park lot ourselves. Amenities: They have Dyson hairdryer which is a huge plus. Extra amenities are available upon request. Room: Room is as pictured. My room was on the 8th floor and I could see the Richmond night market from my room. Bed is a bit too soft to my liking. Pillows are a bit high and hard. Cleanliness: This is the only category where I wish I could rate zero. Most notably thing I noticed is there's dust on the hairdryer, I was fine with this. Until I got into bed, inspected all 4 of the pillows. Noticed on 2 of them, were a strand of hair (or eyelash?) And some dusts. This pretty much ruined my stay. I pushed these 2 pillows aside to the other side of the bed, after trying my best to attempt to ”clean” them in case I accidentally touched them... It was already past midnight when I got into the room to rest and in to the bed and found out about this. Didn't bother to call the front desk about it. Overall this hotel is great overall. Location is not far from the aberdeen mall as well with car. Service is outstanding. Wish they'd retrain their cleaning staffs though.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

Conveniently located a few steps away from the Whistler Gondola. Rent your ski gear from the Can Ski store located at the ground floor and you can easily drop off/pick up your skis at their valet.  Our suite has a kitchenette and dining table so it was easy to eat breakfast in our room before heading off to ski. There is a grocery store a 5 min walk away. The fireplace in our suite was nice and we used it quite often. The hot water in the shower was almost instantly available which we appreciated. The hotel is a little dated but has everything we need. I highly recommend the Japanese restaurant, Ka Ze, located at the hotel. Reservations recommended.

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

We wrapped up spring break with a super chill three-day, two-night stay at the Four Seasons Resort Whistler, and it was exactly what our family of four needed. The rooms were awesome—super comfy, stylish, and spotlessly clean. The view of the mountains? Absolutely stunning. It made lounging around way more enjoyable. The outdoor heated pool and hot tubs were a hit with all of us, and the kids especially loved the marshmallow roasting session held daily from 4–6 pm. It was such a fun and cozy family activity! The ping-pong facilities were also a big favorite, though they seemed to be in high demand. Breakfast was a highlight, too—the buffet had an amazing variety of options, and we were pleasantly surprised to find BC caviar as part of the offerings that day. A unique and delicious treat! The only downside was the playroom—it’s a bit small, especially during busy times like spring break or summer. It felt a little limited for all the kids hoping to use it. That said, the staff nailed it. They were super friendly and helpful, adding little touches to make our stay extra special. Four Seasons Whistler definitely delivered. We left feeling recharged and already talking about when we can come back!

This hotel boasts an excellent location, right around the corner from the Whistler Village Gondola (via exit B), and with the main entrance (exit A) for car drop-offs. Exit B leads directly to a pedestrian shopping street, just a few minutes' walk from the bus station. The hotel is divided into a South Tower and a North Tower. The South Tower features rooms with a fully equipped kitchen – we're talking a real home kitchen setup, complete with a dishwasher, induction hob, extractor fan, and all necessary kitchenware. It's truly rare to find a high-end hotel offering such amenities. What truly impressed me was their genuine recognition and treatment of elite members, even when booked through a third-party platform like Trip.com. For two guests, they provide a daily dining credit of CAD 24 per person (usable at their restaurants and eateries), complimentary Wi-Fi, and late check-out, among other perks. A special shout-out to Ms. Rosalie at the front desk, who was incredibly kind, professional, and took the time to thoroughly explain how to best utilize our member benefits. This hotel is exceptionally friendly towards its elite members.

Great location, just a 9-minute walk from Canada Place where the cruise ships dock. The north-facing rooms offer a peek of the ocean, while other directions have city views. The hotel is right above Burrard Station on the Expo Line, making it super convenient to get anywhere, especially the airport, with no traffic! Absolutely unbeatable!👍🏻👍🏻👍🏻👍🏻👍🏻 The hotel decor is a bit dated, but it's quite comfortable. The bedding felt like Egyptian cotton, silky and smooth! The gym, outdoor sauna, and outdoor heated pool are on the 4th floor, all with city views. It was a good experience!👍🏻

This hotel is in a great location making it easy to explore Beacon Hill, the inner harbour, Government Street and all the other sights of Victoria. Staff were friendly and knowledgeable and the bedrooms were clean and comfortable. Leisure facilities were also of a high standard.