The hotel is perfectly located with stunning views of the mountains and surrounding nature – truly a serene escape. The staff were exceptionally friendly and helpful throughout our stay, which made the experience even more pleasant.
The apartment was very spacious and comfortably accommodated four guests per room. However, there were a few areas that could use improvement. The food options for vegetarians were quite limited, which was a bit disappointing. Additionally, the bellboy service for luggage had restricted timings, which was inconvenient at times.
There was also an oversight in placing the mandatory toiletries in two of our rooms, something that could easily be addressed with better preparation in the future.
Overall, it's a great place to stay for the views and comfort, with just a few service enhancements needed.
The room is okay, not too big but not crampy. The sad thing is the room window is not giving us any good value to see for the price we have paid. But the mattress is comfy. There is small round stain on the blanket but we don’t wanna be so fussy thus we just let it go. The air-condition functioning well. The room isn’t sound proof as we can clearly hear other people’s coughing from the other room. Foods variety were okay but the taste were not really there. Some were too salty.
The big plus point for hyatt is only the beach.
We recently embarked on a family trip to the enchanting Cameron Highlands, where we had the pleasure of staying at a one-of-a-kind hotel for two nights. This hotel stands out in the region not only for its unique architecture but also for its rich history, which adds a certain charm to the overall experience.
Upon arrival, we were warmly greeted by the hotel staff, who were exceptionally kind and attentive. They went out of their way to accommodate our needs, making our stay even more enjoyable. One delightful touch was that they offered to wash our car every day, which was such a refreshing way to start our mornings.
Our room was quite spacious and generally clean, providing us with plenty of room to relax after a day of exploring. However, I did notice that the in-room entertainment options were quite limited. While there was a television, the selection of channels was minimal, which left us with little else to do in the evenings.
In terms of hotel facilities, there were not many options available to keep guests occupied. We found ourselves wishing for additional amenities that would enhance the experience. One notable inconvenience was the drainage in the bathroom; it was not functioning well, and we often had to deal with water pooling on the floor during showers, which was a bit frustrating.
Despite these drawbacks, our overall experience at the hotel was positive. The combination of the unique setting, friendly staff, and the charm of the area made for a pleasant stay. I would recommend this hotel for a short visit, as it offers a nice retreat, particularly for those looking to unwind in a tranquil environment.
Very nice resort with excellent service. The staff are very helpful. We need to take buggy from either car park or lobby to go to the villa and the waiting time was super fast in fact no need to wait the moment u enter security area and park yr car the buggy is there waiting. Food for dinner was nice. Breakfast spread was OK. Overall very happy with my stay . Highly recommended for families or couples t9 stay in this villa when in cherating is exclusive .
The stay was amazing! The personalised service and incredible staff made us feel welcome. The room and view were absolutely stunning—100% amazing. The breakfast was delicious, though at RM100+ per adult, it lacked variety especially for meat options. The meal service however was impeccable. The only minor downside was the security staff at the property entrance who came across quite unwelcoming, contrasting sharply with the otherwise warm hospitality.
We want to thank especially Mark for the amazing hospitality! He was friendly, warm and completed our stay. The Chateau is 100% highly recommended for short stay and we'll be back soon :)
Room is clean, location is great & quiet. Breakfast is okay too. Only thing is that there's a slope leading to the hotel. So for traveller like me who is on foot, be prepared to drag your luggages up.
I travel for business meetings and stay for 3 nights. The hotel location is just opposite the shopping mall name East Coast mall by crossing the road. It is convenient to get food, coffee and dessert over there. And for the basement parking need to find hotel lobby signage for easy access to lobby. Breakfast got variety of food but normal, nothing wow. Check in and check out process kind of slow due lack of staff. Pls look into this matter as we are traveler for business and every minute is matter to us. We are in hurry.
Beautiful hotel & top notch service and location. However, some cons:
1)Need to climb up 3 flights of stairs (fm outdoor parking) - pretty impossible for handicapped guests
2) I think breakfast need to be upscaled as this is after all a luxury hotel. The food although delicious, is too ordinary & cheap. The buffet spread of just bread/pastries/cereal could be expanded. The fruits at the buffet table were also terrible - only apples & oranges and were of poor quality & grade.
From start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience.
Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive.
My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special.
Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night.
The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.
The check-in process is self-service via a machine, which was convenient but meant that room assignments were random — unfortunately, ours had no view at all.
The room itself was spacious and included a small kitchen, which is a nice touch. However, there were no utensils, plates, or bowls provided, which made the kitchen somewhat unusable. The cleanliness was also disappointing. The floor was visibly dirty, with many dead insects scattered around. I filed a complaint at 3:06 PM, but housekeeping did not arrive until 9:30 PM — only after I followed up a second time.
Another major issue was the toilet, which had a strong and unpleasant odor throughout our stay.
Prior to arrival, I called the hotel to confirm that both the adult and kids’ pools would be open. However, upon arrival, I was informed the kids’ pool was under maintenance and would reopen in an hour. We checked again the next day, and it was still closed. A different staff member then told us it had been under maintenance the entire time. This inconsistency was quite disappointing, especially since we had checked in advance.
On a positive note, the location is excellent — close to many attractions and convenient for families. I also appreciated the quality of the shampoo and body wash provided.
Overall, while the hotel has potential and a great location, the cleanliness, communication, and maintenance issues need serious improvement. I hope management takes feedback seriously to enhance future guests’ experiences.
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MMANISH WADHWANIThe hotel is perfectly located with stunning views of the mountains and surrounding nature – truly a serene escape. The staff were exceptionally friendly and helpful throughout our stay, which made the experience even more pleasant.
The apartment was very spacious and comfortably accommodated four guests per room. However, there were a few areas that could use improvement. The food options for vegetarians were quite limited, which was a bit disappointing. Additionally, the bellboy service for luggage had restricted timings, which was inconvenient at times.
There was also an oversight in placing the mandatory toiletries in two of our rooms, something that could easily be addressed with better preparation in the future.
Overall, it's a great place to stay for the views and comfort, with just a few service enhancements needed.
AAlly YongFrom start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience.
Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive.
My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special.
Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night.
The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.
TTayThe check-in area is very confusing... Why can't they place the lobby on the ground floor of the main building together with the car park? The signage is not very clear, and customers were made to criss-cross among different buildings. The staff is not very well trained.
I have the same negative feedback from other guests when we talk in the hotel area.
Won't be staying there again. Getting to Genting Sky Arena is a big hassle and they charge you for the shuttle bus.
CCheng SiewBeautiful hotel & top notch service and location. However, some cons:
1)Need to climb up 3 flights of stairs (fm outdoor parking) - pretty impossible for handicapped guests
2) I think breakfast need to be upscaled as this is after all a luxury hotel. The food although delicious, is too ordinary & cheap. The buffet spread of just bread/pastries/cereal could be expanded. The fruits at the buffet table were also terrible - only apples & oranges and were of poor quality & grade.
EEeneoI travel for business meetings and stay for 3 nights. The hotel location is just opposite the shopping mall name East Coast mall by crossing the road. It is convenient to get food, coffee and dessert over there. And for the basement parking need to find hotel lobby signage for easy access to lobby. Breakfast got variety of food but normal, nothing wow. Check in and check out process kind of slow due lack of staff. Pls look into this matter as we are traveler for business and every minute is matter to us. We are in hurry.
CCrystal07227The check-in process is self-service via a machine, which was convenient but meant that room assignments were random — unfortunately, ours had no view at all.
The room itself was spacious and included a small kitchen, which is a nice touch. However, there were no utensils, plates, or bowls provided, which made the kitchen somewhat unusable. The cleanliness was also disappointing. The floor was visibly dirty, with many dead insects scattered around. I filed a complaint at 3:06 PM, but housekeeping did not arrive until 9:30 PM — only after I followed up a second time.
Another major issue was the toilet, which had a strong and unpleasant odor throughout our stay.
Prior to arrival, I called the hotel to confirm that both the adult and kids’ pools would be open. However, upon arrival, I was informed the kids’ pool was under maintenance and would reopen in an hour. We checked again the next day, and it was still closed. A different staff member then told us it had been under maintenance the entire time. This inconsistency was quite disappointing, especially since we had checked in advance.
On a positive note, the location is excellent — close to many attractions and convenient for families. I also appreciated the quality of the shampoo and body wash provided.
Overall, while the hotel has potential and a great location, the cleanliness, communication, and maintenance issues need serious improvement. I hope management takes feedback seriously to enhance future guests’ experiences.
GGuest UserOverall not recommended for impatient person, check in process was miserable (they delayed us for an hour, then we need to pickup our room key from they housekeeper by ourself?????(CANNOT BRAIN AT ALL)), lift at windmill upon hill was miserable too during check out hour.
Access card for lift cannot be used and customer service asked us to deal with hotel’s security guard (HELLO WE CANT EVEN USED THE LIFT SO HOW WE WANT TO GO DOWN AND MEET THE GUARD), thank god some good people helped us during when up.
Only room was comfortable, but at 1.30am we smell cigarette from another room.
GGuest UserRoom is clean, location is great & quiet. Breakfast is okay too. Only thing is that there's a slope leading to the hotel. So for traveller like me who is on foot, be prepared to drag your luggages up.
GGuest UserNice spacious room and very clean as well. Beds and pillows comfortable to sleep in. Bathroom got nice shower and spacious. Only comment is not enough noise barrier can hear noise outside like cars on the road and people walking in the hallway or corridor outside the room. Thank you.
AAnonymous UserVery nice resort with excellent service. The staff are very helpful. We need to take buggy from either car park or lobby to go to the villa and the waiting time was super fast in fact no need to wait the moment u enter security area and park yr car the buggy is there waiting. Food for dinner was nice. Breakfast spread was OK. Overall very happy with my stay . Highly recommended for families or couples t9 stay in this villa when in cherating is exclusive .
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