Spacious family room consisting of 2 connecting rooms.
Day bed is huge enough to sleep 2 preschoolers while sofa bed can sleep 1-2 primary school children. Bathrooms are big, towels are lush, toiletries are adequate. Just a few steps away from eateries and the beach.
Good thing about this apartment is, air cond is good, and it’s relatively clean. I will write what I see, the bedsheets and quilt cover is full of stains, it’s really time to change new sets. There is no separate air cond split unit inside small room with single bed. The under sink pipe in dining area came off during our stay, good thing is management sent repairman within 30minutes. Quite a number of eateries near the apartment, this is a plus point. Beach access was good.
Staying 3 days 2 nights, last minute booking and requested a room on the top floor but unfortunately there were no rooms available that time. Stay in block C with hill view and new cable car. Can see a little bit of the Skyworld ice age game. Fortunate to picture a clear view on daytime and night.
Satisfied because the cooking equipment and washing machine work well especially the dryer. There will be more famous f&b shops will be opened soon.
Although there is only 1 access key and parking isn't free, I am still satisfied with the facilities available especially the outdoor and indoor playground, swimming pool, hidden garden, hammock, stargazing, wall climbing, trampoline all free.
Other extra activities such as bowling, darts & pool, golf simulator and karaoke are also available and the fee is also affordable. Comfortable for families to have fun in privacy. More interestingly, the staff are also very quick to act when receiving complaints.
To go up to Skyworld, you can also go through the skybridge and walk 20-30 minutes. If you are lucky, you can use the buggy provided. Wheelchairs and strollers are also available at the customer service counter on level G.
Highly recommended for large families. I stayed here for 3 days and 2 nights and definitely will come back again.
TFantastic Family Escape – Kids Loved the Pool & Beach!
Rating: 4.5/5
We had an absolute blast at Swiss-Garden Kuantan! If you’re looking for a family getaway that keeps the kids entertained, this is the spot.
The Highlights:
Kid-Approved: The pool area with the slide was a massive hit—my kids (3, 9, & 11) couldn't get enough of it.
Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed.
Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day.
Top-Tier Service: A huge shoutout to the staff—they were incredibly friendly and helpful throughout our entire stay.
Breakfast Win: The breakfast spread was seriously good!
Pro-Tip for Guests:
The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.
We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues.
However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty.
On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan.
As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.
The hotel was prompt in responding and very kindly taking note and made special arrangements for our occasion of our child's birthday and wedding anniversary celebration. We had a lovely surprise and birthday song played when we checked in to our room. Amazing scenic views of mountain and KL city night lights, and comfortable bedding that gives us good sleep. Comfortable space to spend good family time. We enjoyed very much and would love to return or recommend to our friends and relatives!
Only 2 suggestions to make: 1) the fan in our master bedroom (room 2008) makes some noise quite often during the night, good to have it checked and fixed to not affect guests' experience, and 2) if only the shower area in the bathrooms have a door to avoid water splashing out to the toilet area.
This was our 1st stay in the resort and it turned out to an interesting & awesome experience!
We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness.
The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.
The room was clean, comfortable, and well-maintained, providing everything I needed for a short stay. The staff were friendly, welcoming, and helpful even my check in time were very late.
It was short stay but was definitely enjoyable and memorable.
Overall, I would recommend 1001 Nights Hotel for anyone looking for a comfortable place to stay, even just for a night.
I had a very comfortable stay at this incredibly clean hotel. The bathtub was just the right size and really helped me relax after a long day of travel. The shower pressure was also excellent. I appreciated the separation between the toilet and shower. The morning buffet was beautifully presented, and every dish was delicious. All the staff members were very friendly and welcoming, which I really appreciated.
Very Good
462 reviews
8.7/10
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8,5/10
Very Good
VVasanth Vignesh M RHad a wonderful stay at Swiss-Garden Hotel & Residences, Genting Highlands. The service was excellent, and the staff were friendly, professional, and always ready to help.
One of the highlights of my stay was the foot massage at the hotel, which was very relaxing after a long day. The food was also good, with a nice variety of options and great taste.
The breakfast area was quite crowded in the morning, but I visited during a long weekend, so that was understandable. Despite the crowd, the staff managed the situation well.
Overall, it was a very pleasant experience. Great service, comfortable facilities, good food, and a relaxing atmosphere. I would highly recommend this hotel to anyone visiting Genting Highlands and would happily stay here again. ⭐⭐⭐⭐⭐
GGuest UserThis was our 1st stay in the resort and it turned out to an interesting & awesome experience!
We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness.
The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.
GGuest UserBased on my experience, a bit too far to reach 5 star accomodation
Good: location, service staff very polite, jungle environment make us feel cool everyday
Bad: private pool cleanliness of the pool can be considered worth based on my experience. unacceptable for human to use it. Too dirty and unefficient filteration system
Food very limited and tasteless
WWahida ZainuddinStaying 3 days 2 nights, last minute booking and requested a room on the top floor but unfortunately there were no rooms available that time. Stay in block C with hill view and new cable car. Can see a little bit of the Skyworld ice age game. Fortunate to picture a clear view on daytime and night.
Satisfied because the cooking equipment and washing machine work well especially the dryer. There will be more famous f&b shops will be opened soon.
Although there is only 1 access key and parking isn't free, I am still satisfied with the facilities available especially the outdoor and indoor playground, swimming pool, hidden garden, hammock, stargazing, wall climbing, trampoline all free.
Other extra activities such as bowling, darts & pool, golf simulator and karaoke are also available and the fee is also affordable. Comfortable for families to have fun in privacy. More interestingly, the staff are also very quick to act when receiving complaints.
To go up to Skyworld, you can also go through the skybridge and walk 20-30 minutes. If you are lucky, you can use the buggy provided. Wheelchairs and strollers are also available at the customer service counter on level G.
Highly recommended for large families. I stayed here for 3 days and 2 nights and definitely will come back again.
AADLANFASHLII recently stayed at Wyndham Ion Majestic and had a mixed experience. The hotel offers beautiful mountain views, a modern room design, and a cool climate that makes for a pleasant getaway. The property certainly looks impressive and has the potential to be a great destination. However, there were several areas that fell short of my expectations for a hotel that positions itself as a 5-star property.
Firstly, no hotel slippers were provided in the room, which is a basic amenity that most guests would expect at this level. In addition, only one bathrobe was available despite the room being occupied by two guests. These may seem like minor details, but attention to such details is what differentiates a true 5-star experience from an average one.
Another issue was the shower's hot water system. The water temperature fluctuated constantly between hot and cold every few seconds, making it difficult to enjoy a comfortable shower. This is something that should be addressed as it directly affects guest comfort.
The lift waiting times were also quite long during peak hours, and the hotel felt crowded at times. While this may be understandable due to high occupancy, better crowd and lift management would significantly improve the overall guest experience.
As for breakfast, it was decent but rather ordinary. The selection was acceptable, but nothing particularly stood out. For a hotel of this category, I was expecting a wider variety and a more memorable dining experience.
Overall, I enjoyed the scenery and the room itself, but the service details and facilities did not fully match the expectations associated with a 5-star hotel. With some improvements in maintenance, room preparation, and guest experience management, this property could easily become much better.
RROZITA JASMIThe room was clean, comfortable, and well-maintained, providing everything I needed for a short stay. The staff were friendly, welcoming, and helpful even my check in time were very late.
It was short stay but was definitely enjoyable and memorable.
Overall, I would recommend 1001 Nights Hotel for anyone looking for a comfortable place to stay, even just for a night.
GGuest UserThe environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.
AAnonymous UserFantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!
GGuest UserTFantastic Family Escape – Kids Loved the Pool & Beach!
Rating: 4.5/5
We had an absolute blast at Swiss-Garden Kuantan! If you’re looking for a family getaway that keeps the kids entertained, this is the spot.
The Highlights:
Kid-Approved: The pool area with the slide was a massive hit—my kids (3, 9, & 11) couldn't get enough of it.
Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed.
Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day.
Top-Tier Service: A huge shoutout to the staff—they were incredibly friendly and helpful throughout our entire stay.
Breakfast Win: The breakfast spread was seriously good!
Pro-Tip for Guests:
The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.
MMystery solvedThe stay was good, clean, and easy access to the mall, ****** and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong