4-Star Hotels in Melaka State, Malaysia

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

It’s a spontaneous trip that we booked the room before we check google reviews. Yet we are aware of the different way of check in. Apparently it’s under awanjiwa management of the *air-bnb* style of room which is the same hotel as The pines. First, If there is choice i may direct book frm the pines , we tried once under the shore & the swiss garden same thing yet also unforgettable trip 😅 I would say hotel charge the prices will assure give the best services maybe . We consider lucky that awanjiwa person in charge is nice and responsible. We got some hicups on the check in and got settle to change another room as u can see frm photos the disaster of the first room we got i told the PIC only the bed and the sink is clean others is all dusty 😵💫 We got changed to another better condition rooms also with some stain on the table n cupboard so i had to clean myself before place anything in. Its not that bad tho, but i would say im not an airbnb guest . 😅 and its feel really weird when u stay in hotel but its like so weird u cant park in the same unit and u just dont feel u are away for a trip as the place u check in like ur neighbor home kind of feel .

I was a bit worried after reading some reviews, but after checking in, I found the location to be absolutely fantastic. We could walk to all the major attractions, and popular restaurants were also nearby. Getting to the central station only took about 20 minutes by car. Our room's balcony was in the middle of the building, more like a drying area, but it met our need for quiet. The staff were all very enthusiastic, and the manager could speak Chinese. The shower had great water pressure and was very comfortable. When taking a Grab, we could be dropped off at the main entrance, but for pickups, we had to set the location to the back entrance and walk through the restaurant. What I wasn't happy about was that the towels were a bit discolored, as mentioned in other reviews, and the room only provided reusable plastic slippers. It would be great if these could be improved.

Great service and comfortable rooms, but with a few hiccups. The staff at reception were lovely. However, staying on the 32nd floor meant long waits for the lift during busy times. Also, the bathroom glass is quite see-through—not ideal if you're sharing the room with a friend. Overall, it was a good experience, but keep these points in mind.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

I absolutely loved having a bathtub! After a busy day, soaking in it was pure bliss. Parking was also available, which was a huge plus since I drove there. The room itself was spacious and had everything I needed. Overall, it was a very comfortable and satisfying stay, and excellent value for money. I'll definitely stay here again next time – hope the prices don't go up, haha!

Nice hotel to stay at. The swimming pool has salt water, which is something different from other hotels. Check-in and check-out were easy. There were quite a variety of breakfast options, and we enjoyed the food. The room was cold, and the bathtub was big. Overall, we are happy guests.

Great location and clean rooms with excellent service. The immediate surroundings were a bit chaotic, and having to go to the front desk every time to validate parking was a minor inconvenience, but everything else was perfect!

This Ibis is much better than those in China. The room is clean, and the bedding is also quite clean. The breakfast is relatively rich, though the taste might not suit Chinese palates. The front desk staff doesn't speak Chinese, and some only speak Malay, not English. The hotel's location is excellent, very close to Jonker Street, and it only takes a few minutes to walk to the Dutch Square (Red Square), which is very convenient.

A very meaningful experience for us and the kids. The children were very satisfied. The air conditioning was cold, and the shower in the bathroom had multiple functions. The swimming pool was spacious and not too deep. The kids' pool was very comfortable.