Featured facilities: Swimming Pool, Children's Playground, Fitness Room
Very Good
887 reviews
8.2/10
1 night
From £15
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Travelers Reviews of Melaka State Hotels
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9.1/10
Great
IistalagmitesStayed overnight. Service was good. Got free cendol following their social media accounts in Instagram and Facebook.
Car parking is limited. Room has very small window. Might be claustrophobic to some. Sound proofing was not very good. You can hear people walking in the hallway and even the preparation in the restaurant area (We stayed in room 122 and it was the first room you see right after the door in the ground floor). Mobile data is hard to access inside the rooms as well. They do provide wifi but inside the room was quite slow. Water pressure is quite not strong as I preferred but tolerable. Breakfast has limited choices but all were good. Especially the kuihs. We got welcome drinks and snack when we checked in.
Location was really goodand is easy to drive to. Jonker Walk was indeed walkable.
Over-all the stay overnight was okay. But I recommend to book rooms with windows 😅
AAnonymous UserMy stay at this hotel was fairly decent for a short trip. The location was convenient, and I appreciated the free outdoor parking provided for guests. However, the cleanliness could definitely be improved. The bedsheet did not seem properly changed, and there was a brownish stain in the middle of the bed, which affected the overall comfort of the stay.
There was also an incident during the night when the safety box suddenly started beeping unexpectedly. Thankfully, after calling the front desk, the staff responded very quickly and came to solve the problem professionally, which I appreciated.
JJuliana TohLovely place that maintained its charm. Can work on room maintenance, shower head and water pressure. Otherwise very satisfied with the room. Love Estadia Deluxe Suite more than Estadia Family Suite bcos of the living room area, a lot more usable space. Impressed with the seriousness they have to feedback - one evening, we shared that one of the life button did not work, that lift was closed for maintenance the very next morning. We look forward to the hotel maintaining the facilities and room conditions to better serve guests in comfort!
CChikibumbum92This was our fifth stay at this hotel, and unfortunately, this time was very disappointing.
1. Check-in
The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided.
2. Room Condition
Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly.
3. Bathroom
There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay.
4. Room Door & Bathroom Door
The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened.
We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day.
I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control.
The Most Disappointing Part
During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed.
If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied.
This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return.
I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you.
AAnonymous UserWorth the price. The staff are nice and friendly, and they kindly accommodated our request for a late checkout without any extra charges, which we really appreciated. They r also generous with pillows.
For room service, i ordered nasi goreng kampung Morten. it was delicious, except for the sambal belacan which could be improved.
Cons: Room slippers are only provided for suite rooms. It would be great if they could provide slippers for all room types, as it’s uncomfortable to walk barefoot on the room carpet
AAnonymous UserThe hotel is conveniently located near the toll, making it easy to access. It is an older property, and the furniture reflects that, but it is still functional. Cleanliness is maintained at a moderate level. The rooms are spacious and comfortable, which adds to the overall experience. The highlight of the stay is the FunPlay water park—kids absolutely loved it and had a fantastic time. The breakfast spread is impressive, with a wide variety of options to choose from.Overall, it was a pleasant stay, and we would likely visit again.
PptrihzqhEverything was okay, the apartment was comfortable. However, the room was connected to another, so I could hear people talking and other noises. There was no place to cook, which the owner didn't provide, even though the pictures showed one. The lift was incredibly frustrating; on the second day, it got stuck, and there was a sudden, loud jolt. Then, on check-out day, two out of the four lifts were broken, making us wait almost an hour to get down to the lobby and parking. Seriously, it was exhausting and hot 😣. Only two lifts were working. Aiyoooo, I hope the management can solve this issue. The apartment itself was clean and comfortable, and we got free Netflix, which was a plus.
GGuest UserThis is the most satisfying stay I've ever had! The location is great, the room is spacious, and the view is absolutely breathtaking! I'll definitely book here again next time. The service was excellent; I received a quick response. Getting the key myself with the codes was very easy and convenient. Absolutely worth it, a fantastic experience! Thumbs up! 👍🏻👍🏻
TTYANBYThis hotel, open for just over a year, is clean, spacious, and has a great location. There's plenty of parking available, and it's only about a 10-minute walk to Jonker Street in Malacca. It offers excellent value for money and is definitely worth a stay.
AAdepppthe staff were helpful, and friendly. unfortunately, the hotel facilities not well-maintained. Once we checked in the room, we realised that there was no water supply for our rooms (we booked 2 rooms) at that level. the staff then explained there there were some repair/maintenance going on at the hotel hence the supply was off.. after a few attempts, muddy water came out. they promptly arrange for new rooms for us. as we booked the king size rooms (higher tier, though no highest), we were upgraded to their ”better” and more exp room at highest level.. we were delighted... initially.... when we opened the doors.. both rooms reeks of mouldy smell... we gotta open the window to air the room... the flooring also popping and peeling. The shower area also fell short of expectation. in general, super not well-maintained... and I won't ever stay here again until they refurbish /renovated the whole hotel.
good things.. got nice view...very prime location.. next door is the mall.. the bed and bedsheets were very comfy. that's about it.