5-Star Hotels in East Java, Indonesia

The hotel's surroundings are very lively, but the hotel's own restaurant serves delicious and affordable food! Highly recommended. The breakfast is Indonesian style and very rich. Overall, it's very clean and convenient for visiting various attractions.

I had an absolutely fantastic 3 nights here. From the second I was checked in by Mr Benny (thank you for your kindness and preparing me a list of sights and attractions for my first time in Surabaya), and the kindness of Miss Winda in housekeeping (always so kind and sweet and helping me). The room and bed were so nice and comfortable. Mr Benny and Miss Winda are really such an asset to this hotel, their customer service is beyond amazing

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

The hotel lobby is huge with a bakery and a lounge. The swimming pool is good for children as it has a slide. From the hotel lobby to the rooms is quite a distance as you need to take a lift and walk across to another building and may require you to take another lift if your room is not on the same floor to the connector bridge. Breakfast spread is good but some food gets cold fast. Need to improve on the nasi goreng as it is tasteless.

Comfortable Stay, Though a Bit Dated I chose this hotel for my first night in Surabaya because of its top rating among premium options. While the decor feels a bit dated, the room was comfortable and the air conditioning worked well, reaching 20°C for a good night’s sleep. Breakfast was nicely presented and satisfying. Overall, a pleasant stay.

Booked for my friend, she brings her husband and her daughter. Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile. The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.

Every time we visit Surabaya, we always stay at Hotel Majapahit. We love the rooms, the beautiful art deco building, and especially the warm hospitality. The staff are always friendly and attentive, and the location is fantastic—right in the heart of the lively city center. Thanks Kahar for our great stay.

Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement

Room Change at Midnight, Poor Sleep I had to switch rooms at midnight because the air conditioning couldn't cool below 20°C. The technician couldn’t fix it and advised me to call the duty manager. I had an early flight and needed rest, but the room change took time, and I was disturbed again by a late-night call offering a towel. I finally slept around 12:30 AM and had to wake up at 5:15 AM. On the bright side, the porter kindly gave me a breakfast bag before my early checkout. Still, I’m reconsidering staying here again—might opt for a 4-star hotel with better comfort next time.

Bumi Surabaya City resort is located at a convenient spot in the city. Hotel staffs were friendly and welcoming. The three restaurants setup in close proximity at this hotel is an excellent idea. One could enjoy local delights, Japanese cuisine and international cuisine from one table. Facilities such as gym, pool, spa and the lobby lounge were all good. This hotel suits for both family and solo travellers.