5-Star Hotels in East Java, Indonesia

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

This hotel could easily be a five-star, but the price is incredibly reasonable and the service is excellent. Even though it hasn't been open long, it feels like a renovated hotel, as some of the equipment is a bit old, especially the air conditioning which is very noisy. The hairdryer is also incredibly difficult to use. Breakfast was good and quite comprehensive. There's a Sentosa seafood restaurant nearby that's really good.

The Westin Surabaya was our first stop in Indonesia, and overall, it was fantastic! 🤗 The only minor drawback was that the room felt a bit on the small and compact side. However, the breakfast spread was amazing, and the location was super convenient. Right downstairs there's a huge complex, which made everything very accessible and easy to get around.👍

The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.

Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.

The room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options. The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant. Breakfast offers a wide variety of options, but the overall taste was average.

We arrived during Chinese New Year and got a free upgrade to a spacious family suite. We even cooked our own New Year's Eve dinner and made dumplings because the kitchen was so well-equipped! I was so happy! We celebrated Chinese New Year while traveling! It felt just like home! Absolutely wonderful!

After visiting the volcanoes and waterfalls, we took a break in Surabaya and stayed at this hotel. From the moment we walked in, we kept exclaiming how beautiful it was! Even though it's old, it has a beautiful historical charm and a great vibe. My husband said he wants to stay in hotels like this from now on – it was excellent. The location is also very convenient, right in the city center, making it easy to explore and find places to eat.

My wife and I stayed 12 days all up the staff were amazing the resort was clean and had everything we needed there was a amazing choice of food and a gym that had enough equipment to keep the weight down and well priced. On our next visit to Surabaya we will not hesitate to stay at the bumi resort highly recommended 👌

It's a good and nice hotel Very good service as well as nice breakfast. The only downside is the stains on the linen. The housekeeping staff need to pay more attention to this matter.