Posted on Nov 24, 2025
Guest User
The open-air bath was amazing!
The changing room, shower room, and balcony
open-air bath were all connected, which was great.
The air purifier and the corners of the room were a little rough, but it wasn't too bad.
The staff were very helpful and polite when I checked in!
There were some shops open until around 10 PM, so I could go for a walk even after relaxing at the hotel!
I couldn't go this time, so I'll save it for next time. (T_T)
I was shocked that the room service I ordered was cold.
The room didn't have a microwave, which was a problem! The food was delicious!! There was also a snack and drink set that looked delicious!
Thank you so much!
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Price per night from:MXN$2,143
Posted on Aug 1, 2025
Anonymous User
We used this hotel as a family celebration trip. The facilities were beautiful and lovely, but what really impressed us was the warm and wonderful service from the staff. Due to the earthquake in Russia, trains were stopped and we had no means of transportation, but they extended our check-out time and were very accommodating.
The food was delicious, and each dish was carefully prepared. The breakfast buffet was also very satisfying, with so many options, including Japanese and Western cuisine, that we couldn't finish it all. We signed up for morning yoga, and started the morning off right in the open space surrounded by greenery on the property, listening to the birds chirping and feeling the breeze, which was a wonderful way to start the day.
Next time we visit, we'd like to enjoy a cruise or something similar.
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Price per night from:MXN$2,228
Posted on Feb 23, 2025
Guest User
I have two feelings about this stay.
1. The photo posted by this website was a lie - the room was very different to the reality. For a start there was no in room onsen and that had been a major factor in me making this booking. I was really disappointed on arrival.
2. However it has to be said the staff are fabulous, the food excellent and everything about the place shows a tremendous attention to detail. After a lovely long soak in the Onsen available to guests and a fabulous dinner my mood was quite recovered. I would have no hesitation in recommending this hotel for someone looking for a luxurious retreat and plan to return myself.
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Price per night from:MXN$12,747
Posted on Apr 8, 2026
Denise Lo
Truly most stunning architecture. We chose a “Villa” that’s stone n wood. We love the attention to detail of everything in the room. I was so relaxed I fell asleep on the sofa n missed the heavenly bed w/the fluffiest duvet on Earth. We love the eel kaiseki dinner which was so delicious. The best part was going to their sister property Aqua Ignis which is a huge hotel w/many outdoor onsens. The H Confectionary cake sweets shop was out of the world! I got some chocolate balls w/cream inside, too yummy for words. Also had a great massage in the spa by the kindest n most passionate masseuse Doy. We’ll go back n stay there soon
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Price per night from:MXN$8,652
Posted on Jun 26, 2026
獨遊的小背囊This hotel offers an excellent overall experience. The hot spring facilities were a pleasant surprise; the water quality and environment were both comfortable and incredibly relaxing. The staff were friendly, courteous, and very responsive and attentive, making us feel well taken care of. It's definitely worth another visit.
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Price per night from:MXN$2,458
Posted on Sep 19, 2025
Ron
The hotel suite is 100m2 and is huge . Our suite was with 3 futons, perfect for 3 gentlemen. The huge bathroom was well supplied with the nicest cosmetic amenities and fluffy towels.
Everything in the refrigerator was free, even wines. However we did not consume any. The Club lounge on the fifth floor was already well supplied with all kinds of snacks, beverages and wines, open from morning to late night.
We had a Japanese breakfast on day and a western breakfast on the second day. Both were excellent.
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Price per night from:MXN$5,430
Posted on Mar 25, 2026
Lobb
As expected from a hotel with such history and tradition, it's truly wonderful. The service is, of course, excellent, and the French dinner was superb. Breakfast is a buffet, and it can feel a bit rushed due to the crowds, but there's plenty to enjoy. The onsen (bath) is a bit of a walk, but it's very good. I was surprised by how many foreigners there were, and it was interesting to see them all wearing yukata and seemingly accustomed to the onsen experience. The photo is of Toba Bay, visible from my room.
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Price per night from:MXN$2,365
Posted on Nov 16, 2025
320706****
All I can say is that anything from Aman is bound to be a masterpiece. From the service and facilities to the scenery and the food, I must say that if I hadn't been so pressed for time, I would have stayed for 2-3 days to fully experience it. I would definitely come back again next time!
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Price per night from:MXN$34,580
Posted on Dec 3, 2025
Anonymous User
I stayed on a weekday.
The lobby lounge offered alcohol and snacks,
and after my bath, I was treated to Yukimi Daifuku and frozen fruit.
It was fun to see so many ways to enjoy the hotel without leaving the room rate.
There was a kids' play area (although the batteries in the electric toys, like the merry-go-round and piano, were all dead).
The public bath had children's foam soap (although they couldn't lend it to rooms, so I brought my own).
The public areas, like the lobby and public bath, had been renovated and were stylish,
but the Japanese-style room on the fifth floor was old-fashioned, and I could hear the TV in the next room.
The buffet had a wide selection and was enjoyable. However, it was so crowded that it was difficult to take my time looking around. There were fewer people there at the latest.
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Price per night from:MXN$1,875
Posted on Mar 1, 2026
Guest UserThe location is fantastic!
The only downsides were that the public bath was crowded and there was no bottled water in the room, requiring us to go to the water dispenser outside.
The room was spacious and very comfortable.
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Price per night from:MXN$2,789