5-Star Hotels in Victoria, Australia

I booked two hotels on the Southbank of the Yarra River this time. First, let's talk about Crown Towers, which is located further west. My initial impression was luxury. It's connected to a casino and surrounded by high-end luxury stores. The lobby is incredibly grand. My second impression was how friendly it is towards Chinese guests; the elevator buttons have both Chinese and English descriptions, and there were many festive elements for Chinese New Year. The room faced the Yarra River, offering a nice view, and there were various restaurants downstairs, making dining convenient. Walking west from the hotel, away from the bustling Flinders Street Station, and experiencing the quiet, less crowded Yarra River after an evening rain, I truly understood why Melbourne has repeatedly been named the world's most livable city. It was a refreshing and comforting feeling, making me exclaim, 'Life can be so wonderful!' If you have plenty of time, you absolutely must spend a night by the Yarra River. I recommend booking a hotel on the west side. The location might be slightly less central, but it offers a great opportunity to experience the Yarra River away from the hustle and bustle of the city center. Like the Crown Towers in Sydney, the one in Melbourne is also bustling and showy. This doesn't quite align with the typically understated and tranquil vibe of luxury hotels, but perhaps that's also why it offers such good value for money. The pool was crowded in the evening, but deserted in the morning, making for a refreshing swim. Additionally, it's very close to DFO South Wharf (Melbourne's largest outlet mall). We didn't know this at the time and ended up taking a taxi there from our hotel near Melbourne University later on. If we had known, it would have been much easier to just walk over from here.

The location is great, very close to the city station for the airport shuttle bus. It's super convenient to get around with the free tram zone. I was really happy with the room size (surprisingly, it was the cheapest hotel on my trip but had the biggest room!). The facilities were decent, though the floor was a bit old. There was a stain on the bed sheet, but I was too lazy to ask for a change and wanted to avoid any communication hassle, so I just slept on the other clean side of the bed. What I don't quite understand is that the stain was in a very obvious spot, so the housekeeper couldn't have missed it when making the bed, yet it was left there. As for service, they only provided one small bottle of water for the entire night. When I tried to ask for more, the staff spoke English very quickly and I didn't quite catch it. I was also worried about being charged if I misunderstood, so I just gave up and bought water from the supermarket myself. They also gave very few tissues, perhaps that's just their eco-friendly approach.

We stayed there one night as we have booked the hot air balloon flight. Thus, didnt have much opportunity to use any facility except the restaurant. We had dinner there and food and wine were great. However, we noticed that some staff werent paying much attention to asian guests. While serving the food up to western guest, the staff was introducing the food in details but not to us. Furthermore, it took a long while to get our desserts.

Overall, it was good, but the service was just okay. We couldn't check in early, and they said they'd email us if a room became available, but they never did. The environment was nice, and the views were great. The shower head in the bathroom had pretty low water pressure, and the variety of food was a bit limited.

Nice modern hotel Disappointed with the customer service The checkin experience was robotic, unfriendly and did not show any interest, care or effort to deliver a welcome. The hotel itself is very nice, quality finishes and large rooms. The property has a dedicated service elevator however the housemaids use the guest elevator for transit between floors without any smile, hello or care towards guests. It's also obvious the damage to guest elevator from cleaning carts. Great views, It's a shame this beautiful property is let down by poor customer service and poor management oversight.

The hotel staff were welcoming and ready to help. The hotel ammenities and location itself were perfect, from the pool there was a magnificent view of the sunset overlooking the city buildings. The charging ports in the room were practically placed, the beds were comfy, and the bathroom was modernly designed and spacious. The overall atmosphere of the hotel was calm, inviting, clean and modern, making its shared spaces comfortable to relax. Its convenient location allowed access to ”The District” on Docklands with a range of restaurants and shops alongside public transport. We really enjoyed our stay and definitely would recommend this hotel to anyone looking for a comfortable, modern and enjoyable stay in Melbourne.

The service was great and the location is very convenient. Facilities: The facilities are pretty good, especially the pool with its amazing view. Cleanliness: The hygiene is very clean. Environment: The environment is excellent, really nice. Service: The staff are warm and welcoming, providing excellent service.

The room was spacious and quiet, and it even had a balcony where we could take great photos with the church in the background. The location is also very convenient, right in the city center. The front desk staff were very helpful and even let us check in early. I would definitely want to stay here again!

Great location and service good. Our room lacked coffee pods and not enough tea bags The TV kept turning off. N0t having the ability to watch AFL footy on TV saturday night . was a disappointing - I would have been happy if we could have streamed it through our phone on Kayo love walk in shower as i have a disability and space i n room for my walker.

The hotel is a bit old, but its location is a big plus – super convenient for shopping! The bed was comfy and soft, and the in-room facilities were well-equipped. No one offered to help with luggage, and the hotel has two entrances, but the staff didn't tell me which one was easier for catching a ride. When I came back by taxi, they didn't open the door for me, but when my friends dropped me off, they were very enthusiastic, opened the car door, and greeted us!