Featured facilities: Executive Lounge, Spa, Babysitting Services
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511 reviews
9.1/10
1 night
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9.3/10
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AAnonymous UserThe location is absolutely unbeatable, right in the heart of Melbourne's city center. Stepping out, you're immediately at St. Paul's Cathedral and Federation Square, with major shopping areas and attractions all within walking distance, making getting around and shopping incredibly convenient. The hotel itself boasts a style of understated luxury. The rooms are spacious, with a high-quality decor, and the bathroom amenities are top-notch, ensuring a very comfortable stay.
The service throughout was attentive and thoughtful, with professional and detailed concierge and turndown services that were promptly delivered. The breakfast spread was extensive, offering a full range of both Chinese and Western options with fresh ingredients. The only minor downsides were that the building has some age, with a few facilities showing their years, and during peak breakfast hours, it can get crowded with a slightly slower refill rate for dishes. Overall, it remains a prime choice among Melbourne's high-end hotels, perfect for both business trips and leisure stays.
SsyoukenCentrally located, within walking distance to major attractions, right next to Chinatown with plenty of delicious food options. Plus, the hotel provides slippers and toothbrushes.
GGuest UserThis is an older five-star hotel with decent service. Its location is similar to Tsim Sha Tsui East in Hong Kong – quiet, with many famous shops, bars, and Western restaurants nearby. However, you'll notice a lot of tourists around when you step outside.
The breakfast is pretty good and acceptable, offering standard fare like bread, eggs, coffee, cheese, ham, and fruit – all the daily essentials.
The main drawback is that the hotel is too close to the two adjacent buildings. There are very few rooms with a view; most rooms get little to no sunlight throughout the day and require the curtains to be drawn almost constantly.
The bathroom is particularly bad. The shower screen only covers half the area, so water inevitably splashes all over the floor, making it a mess. This means you often have to use bath towels to dry the floor, leading to constantly wet carpets and very dirty towels in the long run.
SShivvyWe had a great stay at Balgownie. Staff were always friendly and helpful. Room was beautiful and spacious. We enjoyed the food and definitely recommend eating dinner here and wine tasting during your stay.
GGuest UserI booked two hotels on the Southbank of the Yarra River this time. First, let's talk about Crown Towers, which is located further west. My initial impression was luxury. It's connected to a casino and surrounded by high-end luxury stores. The lobby is incredibly grand. My second impression was how friendly it is towards Chinese guests; the elevator buttons have both Chinese and English descriptions, and there were many festive elements for Chinese New Year. The room faced the Yarra River, offering a nice view, and there were various restaurants downstairs, making dining convenient.
Walking west from the hotel, away from the bustling Flinders Street Station, and experiencing the quiet, less crowded Yarra River after an evening rain, I truly understood why Melbourne has repeatedly been named the world's most livable city. It was a refreshing and comforting feeling, making me exclaim, 'Life can be so wonderful!'
If you have plenty of time, you absolutely must spend a night by the Yarra River. I recommend booking a hotel on the west side. The location might be slightly less central, but it offers a great opportunity to experience the Yarra River away from the hustle and bustle of the city center.
Like the Crown Towers in Sydney, the one in Melbourne is also bustling and showy. This doesn't quite align with the typically understated and tranquil vibe of luxury hotels, but perhaps that's also why it offers such good value for money. The pool was crowded in the evening, but deserted in the morning, making for a refreshing swim.
Additionally, it's very close to DFO South Wharf (Melbourne's largest outlet mall). We didn't know this at the time and ended up taking a taxi there from our hotel near Melbourne University later on. If we had known, it would have been much easier to just walk over from here.
OOlalamattyThis was a trip with my wife in Melbourne for a few days before we head off to Tassie. We stayed at the loft room (note the loft bedrooms are located on lower floors, ours was on 2nd floor). On the arrival day, while we were off loading our luggages from our car (there were a few bags as we had just gone to a vineyard and had purchased 4 bottles), the 2 guards at the back door entrance, whom have clearly saw us, but didn’t assist with the luggage, nor inform the front desk to assist us. We ended up carrying the multiple luggages (along with the 4 wine bottles) while the guards watched. On the second day, the guards were friendly - they assisted with doors and greeted us. On cleanliness, after first night, our toothpaste was empty but cleaning staff did not replace with a new set, but overall room was clean to basic standard. However, our room had a bit of odd well on second night (first night was fine) not sure what the issue was but it did smell like kitchen cooking smell (we didn’t cook there). Breakfast was of good value and the staff working there were friendly and very responsive, I would probably say that the best experience was our breakfast thought out our stay there.
GGuest UserIf you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas.
📍 Prime Location
Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience.
✨ Impeccable Cleanliness
From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule.
👨💼 Friendly, Attentive Service
Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest.
🧭 Thoughtful Facilities
It’s the little things at Quay West that stand out:
• A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack.
• In-room laundry facilities saved me from hunting down laundromats mid-trip.
• The comfortable lounge and communal spaces offer a quiet place to work or unwind.
• Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.
GGuest UserFor my 21-day trip to Australia, I stayed at 11 hotels, mainly across Sydney, Melbourne, and Adelaide. Here’s my ranking of the hotels from best to worst in terms of overall experience (I've also noted their value for money, considering the price):
1. Capella Sydney (low value for money)
2. Park Hyatt Melbourne (high value for money)
3. InterContinental Melbourne The Rialto (average value for money)
4. Crown Towers Melbourne (high value for money)
5. Le Méridien Melbourne (average value for money)
6. Hilton Adelaide (average value for money)
7. The Langham Melbourne (low value for money)
8. Citadines on Bourke Melbourne (excellent value for money)
9. Meriton Suites Waterloo, Sydney (high value for money)
10. Best Western Plus Travel Inn Hotel Melbourne (low value for money)
11. The Hotel Windsor, Melbourne (very low value for money)
As for Le Méridien Melbourne, there's not much to say, honestly. It's a pretty standard international 5-star hotel. The location is good; Parliament House is very close, and Chinatown and Flinders Street Station are all within walking distance. The service and facilities meet expectations, though the outdoor pool was too cold to use in the mornings.
GGuest UserFor my 21-day trip to Australia, I stayed in 11 hotels across Sydney, Melbourne, and Adelaide. Here's my ranking of the best to worst experiences (with value for money considered):
1. Capella Sydney (low value for money)
2. Park Hyatt Melbourne (high value for money)
3. InterContinental Melbourne The Rialto (medium value for money)
4. Crown Towers Melbourne (high value for money)
5. Le Méridien Melbourne (medium value for money)
6. Hilton Adelaide (medium value for money)
7. The Langham Melbourne (low value for money)
8. Citadines on Bourke Melbourne (best value for money)
9. Meriton Suites Waterloo, Sydney (high value for money)
10. Best Western Plus Travel Inn Hotel Melbourne (low value for money)
11. The Hotel Windsor Melbourne (worst value for money)
Now, let's talk about the InterContinental Melbourne The Rialto. Like The Windsor, it's a heritage hotel, and its beauty is undeniable. It truly looks like a 19th-century Neo-Gothic Venetian castle! Located in the heart of Collins Street, it's one of InterContinental's most luxurious heritage hotels worldwide. When you stay here, you can't help but spend time exploring, as both the exterior and interior decor are magnificent, and the room facilities are top-notch. It's definitely worth a stay.