5-Star Hotels in Narok, Kenya

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

Outstanding!! Customer service was excellent. The rooms we clean with fresh water. We felt very safe. I will recommend all to stay. Meal are clean as the food was delicious. Staff was very attentive to guests.

I chose this place because a friend recommended it before. Didn't expect a surprise. It turns out that this is the Chinese’s own hotel. It existed more than ten years ago. The hotel experience is great value for money. I was moved by the white porridge and pickled mustard in the morning, lunch and dinner. Each room is independent with a small balcony and garden. The rooms have wooden floors, which are very new. It's strange that the rating is not high. After asking the Chinese management, I found out that no Chinese personnel have been here for several years during the epidemic. The reviews are mainly given by some foreign guests on BOOING. Now, as soon as the Chinese came here, they spent millions on improving the water purification system, solar power generation, and upgrading the room hardware. I heard that WIFI will be available in rooms next year. The highlight is the evening buffet with barbecue and lots of delicious food. The waiters are warm and friendly and treat Chinese people as guests. The location is within two kilometers of the entrance to the Masai Mara National Park. It is convenient and cost-effective. Before, the hotels in the park were too expensive, and I heard that some hotels opened by Indians were not that good. Therefore, I suggest everyone that if you really travel independently, this hotel must be recommended. I heard that there is a sister store at the foot of Mount Kilimanjaro. I will check it out next time.

Pretty good overall, but the complimentary amenities listed on Trip.com differed from what the hotel actually offered. I contacted Trip.com immediately after noticing, and they handled it very well.