5-Star Hotels in Canton of Luxembourg, Luxembourg

The hotel, which opened 25 years ago, is very new. Its location right opposite the train station is incredibly convenient. The room design is a cool blend of modern and vintage. However, the front desk service wasn't very friendly, especially Diego, who seemed prejudiced against Asians. He initially assigned us a terrible room with high windows that felt like a prison cell. It was only after we found flies in the room that he moved us to a larger one overlooking the train station. This shows the hotel clearly had better rooms available, and as a Marriott member staying for three nights, I should have been given a decent room from the start. We accidentally left two hats in the closet of the first room, and it took two days and many conversations to get them back; they seemed completely unconcerned. On the other hand, another front desk staff member, Augustine, was fantastic. He had a sweet smile throughout and genuinely provided excellent service. He truly deserves a promotion!

The location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again. When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!

Every service staff is very warm and polite👍Take the initiative to help with luggage. Even if I arrive late at night, I can still enjoy a fine dinner in the room👌The tram is very convenient👌The bed is the most comfortable I have ever stayed in👌

The location is very good! I like. You can visit all the attractions on foot. Highly recommended! The restaurant cafe de paris downstairs is delicious and there are people performing in the square which is very lively. The famous shopping street downstairs is super convenient. Next door is pp LV Hermes and the like~ All in all, it's very convenient, otherwise I wouldn't know where to stay and wouldn't have much choice.

The hotel is very clean, the location is very good, very close to the attractions, and there is a dedicated person to help us park the car. The service is excellent.

The hotel is two villas, one is a hotel and one is a hotel. The hotel is very new, luxuriously decorated, the rooms are large, the location is very good, and the city center is out. The hotel service is very good, the waiters are very warm and patient. The only complaint is that there is nothing to eat for free breakfast. The breakfast on the menu needs to be paid separately. I don’t know at first. I know that I have to pay after eating. The last breakfast is paid 60 euros. The hotel has welcome fruit and snacks, and drinks and beer in the fridge are free