3-Star Hotels in North Sumatra, Indonesia

Everything was good, except for one thing: I booked two nights in a smoking room, but on the first night, I was given a non-smoking room. I only got a smoking room on the second night. Also, on the second night, my family and I wanted to use the pool at 7 PM, but we weren't allowed because it was being used for a wedding dinner. Even though the pool is supposed to be an amenity for guests.

A dated, but generally nice hotel. Unfortunately, the cleanliness leaves something to be desired, and details and amenities are lacking. However, the accommodation, with its beautiful view, is perfect for Instagram posts. The location is quiet and quite remote. The service is very friendly and attentive, although communication in English was a bit sluggish at times. Overall, a good stay, but the price is too high.

The moment I opened the room door, I was immediately impressed! The bed was clean, thick, and came with soft, plush pillows – it felt amazing to just collapse onto it after a long journey. The large window, with its pristine white curtains and sheers, framed a charming armchair and coffee table set in the corner of the room. I left the curtains open all night, allowing for a clear city view. The service was incredibly prompt, and the staff were very responsive and efficient. My request for an extra pillow, due to my back pain, was immediately fulfilled. What I had anticipated from an Aston group hotel, and indeed, what I found at Harper Hotel Wahid Hasyim by Aston, was a diverse and delicious breakfast spread. While perhaps not as extensive as some larger Aston hotels, for a hotel of its class, HARPER HOTEL BY ASTON IS THE BEST!! The hospitality of every hotel employee was also incredibly satisfying! Friendly, full of smiles, and helpful! It's absolutely great! As a tour operator, I highly recommend this hotel.

Affordable basic room but clean enough ( some ants though). Location is central within 20min walking radius of major malls ( Plaza Medan Fair/Sun/Cambridge), Damri airport bus ( in front of Plaza Medan Fair), family massage/reflexology outlets (Jl.Orion), and the popular medan cakes outlets eg ”bika ambon” (Zulaikha)/”bolu” (Meranti). Car park is available with security. However, the complimentary breakfast is only set without selection option.

Don’t judge the hotel based on how it looks from outside as it might look like a run down building! The room is good, you get what you pay. Breakfast is good, local indonesian breakfast. The best part about this hotel is the staff. They might not be a 5 star hotel (I think) but the hospitality is 5 star! (From the staffs in the entrance area, to the reception counter, restaurants to the cleaning staff!) Kudos to the whole team! The location outside the hotel might be a bit creepy after 10pm to walk around because it’s dark. But don’t worry there’s always at least 2 staffs at the door and if you’re taking e-hailing service you’ll be fine, just don’t walk outside alone.

I always choose Ibis Pattimura when I first landed in Medan because mostly I took the late night flight from Kuala Lumpur. The reception was good and overall service was good. But one thing that is always happen is the noises on the corridor (people talking, kids running on the corridor) and its not sound proof and it caused me lack of sleep. Hopefully the management taking action on this matter or the security or housekeeper staff will regularly check the floor to avoid this bothering noise from neighbours room or corridor.  Thank you Trip.com to provide platform to raise voice or small spaces to provide feedback

The hotel is old, things are run down there’s free Wi-Fi, but I never see it working breakfast. Caters only locals almost nothing available for Westerners overall it’s not a bad stay, but for my next trip, this would not be my first choice. If I have to I will stay again. Also, there are cheaper options about the same quality. The hotel stuff is nice though helpful

We arrived after 3:30 PM but only managed to check in around 5:00 PM, which was quite disappointing after a long journey. Upon entering the room, the staff were still sweeping and mopping the floor, indicating that the room was not properly prepared prior to our arrival. This gave a poor first impression and did not meet our expectations for a smooth check-in experience. The view of Lake Toba is beautiful and definitely one of the highlights of the stay. However, the private beach was very dirty and poorly maintained, which was quite disappointing. With such a great natural setting, better upkeep of the beach would greatly improve the overall guest experience. Although the breakfast spread initially appeared to offer a wide variety, the actual options were quite limited. During peak holiday periods, the food was not sufficiently replenished, making it difficult to accommodate the large number of guests. This resulted in a less satisfying dining experience than expected.

I recently stayed at the Samosir Cottage on Samosir Island from November 29 to December 1, 2024. The room was spacious, a significant plus. However, the toilet area required attention, with ants present, as mentioned in previous reviews. While this was acceptable for me, it's an area for improvement. What truly impressed me was the exceptional service from the receptionist. They clearly explained options and kindly upgraded us to a bigger room. Their helpfulness and professionalism made a significant difference in our stay. We booked two deluxe rooms, but the first room had a smoke smell, prompting us to request a change or upgrade. Overall, while there's room for improvement in bathroom maintenance and mattress covers, the Samosir Cottage's spacious rooms and excellent service make it a solid choice for those visiting Samosir Island. Rating: 3/5 stars Recommended for: Spacious rooms, excellent service Areas for improvement: Bathroom maintenance, mattress covers”

Checked in with tons of ants on the floor and just beside beds. Request to change to another room straight but was told no more same grade room available. Cleaner come and clean the floor and we have to use back the same room. No cupboard and only 2 hangers for a 5 person room. We dont even have place to hang our clothes and towels. Price is much moreexpensive compared to the surrounding hotel too.