3-Star Hotels in North Sumatra, Indonesia

Initially, the hairdryer in my room was broken and wouldn't turn on. I tried calling customer service from the room phone four times, but no one picked up. Since I was already running late, I went down to the reception. They said they'd fix it, but after a long wait, it still wasn't done. I asked if there was another hairdryer I could use, but there wasn't. After repeatedly checking back in my room and getting nowhere, I decided to check out. Then, to my surprise, the key was missing, even though I had just used it, and they asked me to pay for it. I left 50,000 IDR and left because I was so late due to waiting for the hairdryer. Just five minutes after leaving, I received a call asking me to pick up a charger I supposedly left behind, but it wasn't even my charger. They also returned 100,000 IDR, my deposit, even though they hadn't given it back when I checked out. It was a bit strange, but I'll only be staying there once. In my opinion, the service was very poor.

The room was clean and neat .It’s safe for solo travelers especially female solo traveler’s.The staffs are friendly and helpful . Will recommend this place to stay .

I recently stayed at Swiss-Belinn Medan and had a pleasant experience overall. The hotel is conveniently located in the heart of Medan, making it easy to access nearby shopping areas, restaurants, and local attractions. The room was clean, comfortable, and well-maintained, with all the basic amenities provided. The bed was cozy, and housekeeping did a good job ensuring everything stayed tidy throughout my stay. The staff were friendly, polite, and always willing to assist with any requests, which made the experience even more enjoyable. Breakfast was quite good, offering a decent variety of local and international dishes. The dining area was also clean and well-organized. One area for improvement would be the Wi-Fi connection, which could be a bit unstable at times. Additionally, the room size might feel slightly compact for longer stays, but it is still sufficient for short trips. Overall, Swiss-Belinn Medan offers good value for money, especially for business or short leisure stays. I would consider staying here again on my next visit to Medan.

Conveniently located near the airport and offers good value for money. While the place was clean, the overall cleanliness could use some improvement, and the exhaust fan wasn't functioning.

It's very comfortable, suitable for families and children, there are sheep and alpaca.

Basic room but clean ( not comfy though). Strategic location within walking distance to Plaza Medan Fair and Damri bus station to/fro Kuala Namu Airport. Kakiku massage just steps away. Breakfast is simple but adequate.

Nice to stay. Good location. Room is small. I got a problem with the toilet door. They fixed it after 30 mins, but then I was not able to close the toilet door. Quite inconvenient when you stay with your friend but cannot close the toilet.

Good strategic location in the middle of the city Good service Only the AC is not cold, hopefully it will be improved

I love the service!! They are really fast response! And the view also amazing!! But that would be awesome if some wild animals placed nearby where visitors or those who stay there can easily see them. And too bad some sections are still ongoing so we can't access them :(( Can't wait to explore Chinese garden too. Overall the place is totally perfect! 🔥🔥🔥

I recently had the pleasure of staying and overall it left a very positive impression. 🛏️ Room Comfort & Cleanliness • The room was spacious, offering plenty of room to relax and move around comfortably. • It was immaculately clean, with fresh linens, spotless floors, and well-maintained furnishings. 🌅 Scenic Views • The views from the room were stunning—whether it was city lights at night or a sweeping horizon during the day, the scenery was truly enjoyable.