5-Star Hotels in Lisbon District, Portugal

I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

It was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.

Amazing hotel in the very center of Lisbon. Location is right in the middle of the Bairro Alto. Hotel is walking distance to vista points on the old town, trams and many restaurants nearby. Rooftop restaurant and bar is highly recommended for breakfast or to have a glass at sunset watching colors changing on the roofs of the old town. Unforgettable.

The hotel on the last day of our road trip was surprisingly excellent in terms of location, parking, food, service, and ambiance. It felt like every service was provided without regard to cost, making it highly recommended. Located in the old town of Hiada, it's within walking distance of restaurants, Fado shows, metro stations, and the Citywalk shopping street. The hotel is easily accessible, with a small square for temporary parking in front and valet parking available at the front desk. While breakfast is à la carte, it's quick to prepare and offers a wide variety of delicious options; room service is also available. The basement has a charming little museum, a gym, and a large bar – all thoughtfully designed. Various value-for-money services are available at different times, including Citywalk, a complimentary minibar, and readily available snacks, fruits, and wines. The rooms are well-laid out and aesthetically pleasing, with a relaxing shower area featuring lighting and music. Amenities are Molton Brown from the UK, and all drinks in the refrigerator are complimentary.

This is the second time I have stayed in this hotel. The time difference between the first time and the first time is quite long, because the time difference is only eight days. When I came back, the room was smaller and I had to stay on the 1st floor. The attitude was average and the sanitary products in the room were often forgotten to be updated. I stayed there for five days and had to ask every day if I had forgotten to change the sanitary equipment. Because I often forget to ask for a taxi before I leave, there is no helper to take my luggage to the taxi. I will not stay in this hotel again next time!

The hotel is a 10-minute walk from the Orient railway station, but the cobblestone streets make it a bit challenging with luggage. A taxi ride to the airport takes about 10 minutes. The hotel building is new, and the lobby on the ground floor is quite simple. The room was an upgraded business hotel style, with all the essentials and basic furnishings. The room offered sea views and sunrise. When I tried to borrow an umbrella on my way out, I was told they were all lent out.

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

It is a very good hotel ~ the atmosphere is very good ~ the hotel with historical heritage is fascinating ~ The room is spacious and comfortable It is a hotel worth visiting again~

This stay completely exceeded our expectations! The hotel's service was outstanding; every staff member was incredibly warm and patient, from the front desk to other employees, making us feel right at home. The breakfast restaurant service was equally impressive. The staff were friendly and attentive, ensuring a great start to our day. The hotel overall was very clean, with modern and new facilities, making our stay both comfortable and convenient. Upon checking in, we initially had trouble finding our room number, only to discover it was cleverly designed on the floor. While a bit unexpected, it showcased the hotel's unique and modern design concept. This was a very pleasant stay, and we are extremely satisfied with this hotel. We will definitely be returning and will not hesitate to recommend it to our friends.