4-Star Hotels in North Sumatra, Indonesia

The Hotel is super good .. Everything are amazing.. But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in .. After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?

Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests. One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke. Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation. Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.

The hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine. The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).

I had a very pleasant stay at Aryaduta Medan. The hotel offers a perfect combination of comfort, convenience, and warm hospitality. The room was clean, spacious, and well maintained, providing a relaxing place to rest. Staff were friendly, attentive, and always ready to assist with a smile. The location is excellent, right in the city center, making it easy to access shopping areas and local attractions. Breakfast was enjoyable with a good variety of local and international dishes. Overall, Aryaduta Medan delivers great value and a comfortable stay. I would gladly return again.

Had a very pleasant stay overall. The concierge team truly stood out—they were professional, attentive, and always ready to assist, making the entire experience smooth from arrival to departure. The lobby is beautifully presented with a welcoming ambience, creating a great first impression. Breakfast offers a wide and varied selection, which is commendable, though there is still some room to further enhance the taste. The bed is comfortable, ensuring a good night’s rest, and the property is well maintained throughout, reflecting good upkeep and attention to detail.

The hotel is clean, luxurious, the view is really beautiful, the breakfast menu is also really delicious. ❤️

Conveniently located from the train station (though we used Grab). Loved the availability of WatsApp with the hotel, they responded promptly. Despite 1 set of toiletries for 2 guest, seemed a little silly. The housekeeper are always very kind to provide more when requested. Excellent masseuse at the Spa on L2. Breakfast buffet is sumptuous though the 'top up' is slow after 9am. Centre point Centre shopping mall is just right behind the hotel.. with variety of f&b, shops & korean supermarket.

Overall, the stay was pleasant. The accommodation was good, clean, and comfortable. The room was well-maintained and suitable for a relaxing stay. However, there were some weaknesses. The hotel only has one lift, which caused inconvenience, especially during busy times. The check-out process was also quite slow and inefficient. There seemed to be no proper system or queue management, as guests who arrived earlier had to wait longer while others were called first. With some improvements in the check-out management and lift facilities, the overall experience could be much better.

Overall good and would probably stay again. - managed to do online video meetings as wifi was strong - comfortable and large bed, however bedding was a little stained - only one lift worked which meant slight wait times, but the second elevator was fixed by our departure - good location, hectic but as expected, can get all food delivered - gym was decent, not good enough for a proper heavy gym sesh but good to get a little workout in - pool area was nice and not too busy

We didn't use much of the facilities to comment much. The food selection for breakfast was good, and they provide a takeaway breakfast option should u want to opt for that to bring on your hike up the mountain. The rooms can get a little noisy as they face the poolside and if you have. a party or loud chatter going on outside, can be heard Nonetheless the room was big, room service was good, no complains