4-Star Hotels in North Sumatra, Indonesia

The Hotel is super good .. Everything are amazing.. But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in .. After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?

This Aiho hotel is so comfortable and always my top choice that it often gets fully booked because the service and rooms are just that good!

I recently stayed at Grand Sakura Hotel in Medan, and overall, it was a decent experience—especially for the price. The hotel is located in a pretty strategic area, making it easy to get around the city and access nearby attractions, shopping spots, and transportation. Many guests also highlight the convenience of its location and accessibility. The room was spacious and fairly comfortable, with basic amenities like air conditioning, TV, and WiFi. Cleanliness was generally acceptable, although some areas could use better maintenance and attention to detail. One of the positives is the staff—they were mostly friendly and helpful during the stay, which made the experience more pleasant. The breakfast offered a decent variety of food, though sometimes items were not refilled quickly during busy periods. However, there are a few downsides. Some guests have reported issues like noise (especially from air conditioning units), occasional maintenance problems, and inconsistent service at the front desk. The facilities are also quite basic, so don’t expect anything luxurious. Overall, Grand Sakura Hotel is a good budget-friendly option if you’re looking for a simple and convenient place to stay in Medan. It’s best suited for short stays or travelers who prioritize location and value over luxury.

The hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine. The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).

one of the best Indonesian hotel chain that serve the best indonesian culture and cuisines. the room quite nice, the location superb, and the food was great.

I had a very pleasant stay at Aryaduta Medan. The hotel offers a perfect combination of comfort, convenience, and warm hospitality. The room was clean, spacious, and well maintained, providing a relaxing place to rest. Staff were friendly, attentive, and always ready to assist with a smile. The location is excellent, right in the city center, making it easy to access shopping areas and local attractions. Breakfast was enjoyable with a good variety of local and international dishes. Overall, Aryaduta Medan delivers great value and a comfortable stay. I would gladly return again.

The hotel is quite dated, poorly maintained, and frankly, looks run-down. The price is still rather high, offering very poor value for money given its current quality. The breakfast quality has also significantly worsened compared to previous years. The hotel management really needs to make some serious improvements if they want to retain their guests.

This hotel represents exceptional value for money, with quality rooms and exceptional services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriot group properties in Bal. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and arm chair was great. However, the desk height was not really appropriate and do not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($4 Aus dollars) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment. .

Whenever we choose a serviced apartment in Medan, this property is always our first choice. We have stayed here multiple times and continue to return because of its affordable pricing, convenient location, and consistently clean rooms. The apartment offers good value for money, especially for travelers or families looking for a comfortable place to stay without spending too much. The location is also practical, making it easy to access nearby shops, restaurants, and main areas in the city. Overall, our experiences here have been positive, and the cleanliness standards have been reliable during our stays. The only downside we have noticed is that the lift can be quite slow, especially during busy hours, which sometimes requires extra waiting time. Despite this minor inconvenience, we still consider this serviced apartment a dependable and worthwhile choice whenever we visit Medan.

The hotel is clean, luxurious, the view is really beautiful, the breakfast menu is also really delicious. ❤️