4-Star Hotels in Federal District, Mexico

The best hotel I could have chosen. Extremely well located, our reservation included breakfast, which was a FULL breakfast. Also the reservation included 24/7 access to their Cafe Historico where you could get coffee hot chocolate, pastries, light sandwiches, salads...awesome. Free bottled water all the time as many as you want. Rooms are somewhat small but incredibly clean and enough to charge batteries to continue with your trip. I would definitely recommend this hotel to anyone.

We had trouble accessing the internet on arrival and it took quuite awhile for their tech support to correct. We weren't alone but eventually we got access. Coffee in the room is a challenge as only one day during our 5 night stay did we get regular coffee to brew in the room. The other days it was Nescafe decaf instant. The staff were very accommodating, the room was clean, and the pool was a welcome oasis after walking around all day.

It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again. Thanks Zocalo, you are amazingly one of a kind place to stay away from home.

Overall the hotel was good. The room was clean and organized, neat, no issues. Shower was nice and hot, comfy bed and a safe, all good. No minibar or fridge however, which is maybe a bit underwhelming for a 4 star hotel but it was fine for me. Location was good, reasonably close to the city centre and with several public transport options nearby. (Though I found the public transport quite confusing in Mexico City) My only issue was that I originally booked through another agent and when I arrived the hotel informed me that the booking had been cancelled on the same day I booked it, and they wouldn't offer me the room or price match to the original booking, so booking the second time was about 8 euro more expensive, not a lot, but irritating. However I contacted my other agency and the informed me that it was due to a failure for the confirmation going through on their end, so not the hotel's fault.

Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window). Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me. Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.

The front desk clerk is very good, work efficiency is high, helpful, the hotel breakfast is very good, and the restaurant is open until 11 o'clock, but the hotel location is not too close to the subway station, it takes 5 to 10 minutes to walk

Very convenient location. The check in process went well and it was possible to take coffee very early in the morning just before taking my flight. The water pressure of the shower was too low. Very convenient hotel altogether. Will definitely come back.

The room cleaning was quite poor, as was the attention and response from Paulina Careli, who, when I asked for cushions on the terrace furniture as shown in the photographs, mentioned that the photos were only illustrative and that the terrace only had iron furniture and nothing else.

It seems that you can't stay in the same hotel twice. The second time I checked in, I don't know how many people stayed next door. In the middle of the night, I heard the sound of high heels walking around, and the sound of many people laughing and playing. It was past one in the morning. It was like these sounds in my ears. At the same time, I felt that the towels also had a smell. The experience was much worse than the first time.