4 Stars Hotels in Cheshire, United Kingdom

I came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family

Just returned from a two day stay at the hotel with work. This hotel is centrally located next to the railway station. A typical hotel that caters for coach tours and corporate types. My room was on the ground floor of the main building. First of all the room was average and basic. Not serviced over two days either? Rubber bath mat was mouldy and dirty on the bottom. Window would not open either. The main issue was the strong smell of cannabis in the corridor that was a constant throughout my stay. In addition the room next door had a noisy room party as it was full of some Eastern European workers. Went quiet after midnight however. Would not recommend this hotel unless your on a budget. Premier inns are far superior in my opinion. Food and drink : Beer in the bar “real ale” was rank ! Food was ok but service was slow two hours for a two course meal to be gotten through. Breakfast was good though. Staff were polite throughout. Car parking is expensive £15 per night and not very secure.

Really lovely surrounding of the old boating houses and Boat Museum Easy to get to and a 5 min drive to Cheshire Oaks and only 30mins to Liverpool Centre The hotel is clean and up to date with a proper leisure facility too. Breakfast was all you could want and quality was excellent too A great hotel for a bargain price through Trip.com

OK, let's get the good things out of the way first. We stayed in a King Junior Suite, the room was lovely and clean, bathroom great, great location, good views, good breakfast, friendly staff (especially housekeeping) - no faults whatsoever with the general hotel experience. Now for the one grumble. I'd booked this weekend away for our Silver Wedding anniversary and I deliberately wanted a hotel with a nice pool etc. for some relaxing. So I selected this 'hotel and spa', largely based off the many pictures they posted of their pool, 'hot bubbly pool' (can't think of the right word), relaxing area etc. On checking in, you are given a sheet of paper and some way down it, it is implied that you have to pay £10 per person for a two hour slot in the pool. I asked at reception if this was really the case, as I couldn't quite believe it, to be met with a blank stare and being told that that was the case at all Hiltons (which is clearly nonsense). I still couldn't believe it, but did pay up. Anyway, it's true. This is pretty much the only hotel I've ever been to where you have to pay extra to use the pool. And £10 extra, per person, for a two hour slot. That could be a nightmare if you had kids with you. The rules are made even more confusing by the fact that they have two areas - One, is called 'The Spa' where you have paid-for treatments (sea**** facials and massages, I imagine) and then this paid for area called the 'Pool and Spa' which is essentially the pool, the hot bubbly bit, sauna etc. I'm not going to be over-dramatic and say that it spoilt the whole weekend, or anything like that, but it is crazy. It would be better if they mentioned this clearly when booking, and even gave you the option to add it on at that stage. Also, maybe let the staff know that this isn't the case at 'all Hiltons' at all.

We parked in the Grosvenor shopping centre (£10 for 24hrs) walked through the mall to the hotel. Modern, fresh design reception and nicely decorated bar and restaurant. Quick check in, clean room, comfortable beds. Waitress Lelde was spot on and gave excellent service. Limited menu with our Secret Escape deal but adequate for the price we paid. Room a little hot/stuffy as we couldn't open the window, but it did have AC we could have probably played around with. Breakfast had a hot buffet and a selection of cereal and bagels, bread and pastries. Small little containers of over night oats and fresh cut fruit containers were really nice. Drinks machines dispenses the usual latte etc or another had fresh juices. I didn't see any decafe options though. Hotel was spot on, although Chester high street has gone down hill. Lots of boarded up shops. The shops remaining are jewellery shops, cafes or a few clothes shop. Shame there lacks the independent original shops that tourist love to look around for something different. Would recommend if we had to visit the city again and I'm quite a fussy traveller!

1st the rooms ate very clean, the hotel is spotless. Some issues. The hotel states its dog friendly, this is true, but it's not clear on their website that not all rooms are dog friendly, so the superior room we had booked was downgraded, and a £20 fee added as a charge for the dog. If you are dog friendly then make sure you fully reflect this in the website. Evening meal in the restaurant, the staff were very friendly and efficient. It would appear that the full online menu is not available in the restaurant , a cut down version. Ok. We were advised that the Thai Green Curry was not available. Ok. We ordered, soon afterwards, we were advised that the beer battered onion rings was also off the menu. Hmm, so every is not freshly cooked, but pulled out of the freezer. Even an average chef could manage to produce a batter and cook onion rings, not difficult . Right, the room, is fine, but no ability to regulate the heat, reduced opening on the windows, didn't help. Right, breakfast. We arrived at 8:40, the restaurant was fairly empty. We were taken to a table. The staff appeared to be totality uninterested. We went to the buffet bar, no eggs, asked and were advised they were cooked to order. So we ordered two poached eggs and two fried eggs. No. They can't do fried eggs, only poached or scrambled. That confirms that nothing is actually cooked. No eggs, are they being serious? The scrambled arrived it appear to be swimming in some liquid, not pleasant. Right the cold buffet bar looked poor, the yoghurt was empty. No white bread to toast. The staff were not bothered to ask if we wanted our coffee topping up. At precisely 9:00 AM the staff kicked into action and cleared the hot food. I asked when did they stop serving, they answered 9:30, but they cleared everything away at 9:00. Paying customers who turned up after 9 looked dismayed at the empty hot buffet. The uninterested stsff had to go and get the food from the kitchen .I've stayed in a large number of hotels ranging from guest houses to 5 star, but have never seen such poor attitude at breakfast, a failure to fry an egg. Needs looking at..

What a great place to visit Chester from. We got in early to guarantee a good on-site parking place, and were then met by the most pleasant receptionist. The room (a Smart Studio) was delightful, spacious, clean and modern. The bathroom was excellent and we were very pleased to see and use the walk-in shower. The bed was very comfortable, too. The excellent location meant that we walked into the city centre within 5 minutes, but we were far enough away not to be disturbed by late night revellers from the pubs and clubs. Although we were initially concerned at hearing the hourly bell chimes from the racecourse, we needn't have worried, they end at 11pm. The 'quick grab' breakfast suited us fine, not being great fans of the 'full english' breakfast anyway. With so many good eating places within easy reach there was no need to use the excellent cooking facilities. Overall, we couldn't recommend it highly enough. Just what we wanted and at a great price.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

I came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family

Just returned from a two day stay at the hotel with work. This hotel is centrally located next to the railway station. A typical hotel that caters for coach tours and corporate types. My room was on the ground floor of the main building. First of all the room was average and basic. Not serviced over two days either? Rubber bath mat was mouldy and dirty on the bottom. Window would not open either. The main issue was the strong smell of cannabis in the corridor that was a constant throughout my stay. In addition the room next door had a noisy room party as it was full of some Eastern European workers. Went quiet after midnight however. Would not recommend this hotel unless your on a budget. Premier inns are far superior in my opinion. Food and drink : Beer in the bar “real ale” was rank ! Food was ok but service was slow two hours for a two course meal to be gotten through. Breakfast was good though. Staff were polite throughout. Car parking is expensive £15 per night and not very secure.

OK, let's get the good things out of the way first. We stayed in a King Junior Suite, the room was lovely and clean, bathroom great, great location, good views, good breakfast, friendly staff (especially housekeeping) - no faults whatsoever with the general hotel experience. Now for the one grumble. I'd booked this weekend away for our Silver Wedding anniversary and I deliberately wanted a hotel with a nice pool etc. for some relaxing. So I selected this 'hotel and spa', largely based off the many pictures they posted of their pool, 'hot bubbly pool' (can't think of the right word), relaxing area etc. On checking in, you are given a sheet of paper and some way down it, it is implied that you have to pay £10 per person for a two hour slot in the pool. I asked at reception if this was really the case, as I couldn't quite believe it, to be met with a blank stare and being told that that was the case at all Hiltons (which is clearly nonsense). I still couldn't believe it, but did pay up. Anyway, it's true. This is pretty much the only hotel I've ever been to where you have to pay extra to use the pool. And £10 extra, per person, for a two hour slot. That could be a nightmare if you had kids with you. The rules are made even more confusing by the fact that they have two areas - One, is called 'The Spa' where you have paid-for treatments (sea**** facials and massages, I imagine) and then this paid for area called the 'Pool and Spa' which is essentially the pool, the hot bubbly bit, sauna etc. I'm not going to be over-dramatic and say that it spoilt the whole weekend, or anything like that, but it is crazy. It would be better if they mentioned this clearly when booking, and even gave you the option to add it on at that stage. Also, maybe let the staff know that this isn't the case at 'all Hiltons' at all.

We parked in the Grosvenor shopping centre (£10 for 24hrs) walked through the mall to the hotel. Modern, fresh design reception and nicely decorated bar and restaurant. Quick check in, clean room, comfortable beds. Waitress Lelde was spot on and gave excellent service. Limited menu with our Secret Escape deal but adequate for the price we paid. Room a little hot/stuffy as we couldn't open the window, but it did have AC we could have probably played around with. Breakfast had a hot buffet and a selection of cereal and bagels, bread and pastries. Small little containers of over night oats and fresh cut fruit containers were really nice. Drinks machines dispenses the usual latte etc or another had fresh juices. I didn't see any decafe options though. Hotel was spot on, although Chester high street has gone down hill. Lots of boarded up shops. The shops remaining are jewellery shops, cafes or a few clothes shop. Shame there lacks the independent original shops that tourist love to look around for something different. Would recommend if we had to visit the city again and I'm quite a fussy traveller!

What a great place to visit Chester from. We got in early to guarantee a good on-site parking place, and were then met by the most pleasant receptionist. The room (a Smart Studio) was delightful, spacious, clean and modern. The bathroom was excellent and we were very pleased to see and use the walk-in shower. The bed was very comfortable, too. The excellent location meant that we walked into the city centre within 5 minutes, but we were far enough away not to be disturbed by late night revellers from the pubs and clubs. Although we were initially concerned at hearing the hourly bell chimes from the racecourse, we needn't have worried, they end at 11pm. The 'quick grab' breakfast suited us fine, not being great fans of the 'full english' breakfast anyway. With so many good eating places within easy reach there was no need to use the excellent cooking facilities. Overall, we couldn't recommend it highly enough. Just what we wanted and at a great price.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

My husband & I stayed at this hotel in Chester on 6-7th Sept. We were originally supposed to stay 4th-6th but due to car problems at home, we'd had to phone on the morning of each of the first 2 days to cancel the first 2 nights. We finally arrived on the afternoon of 6th for what was supposed to be the last night of our original booking. Check-in was friendly & efficient, & even though we'd arrived earlier than the official check-in time, we were immediately checked in with no problems. Even better, when paying we were most pleasantly surprised to find that hadn't been charged for the previous 2 nights that we'd had to cancel....no quibble, no arguments, no question! (I'd naturally assumed that we'd lost that money, which was a couple of 100 quid, especially as we'd only cancelled the morning of the same day we were supposed to arrive, ie less than 24hrs notice!). So we decided to stay an extra night with the saved £££. Our room was nicely decorated, clean, tea & coffee facilities, comfy bed etc. When we left to go exploring, Reception rang my mobile to say there had unfortunately been a mix up with the room, & someone else had actually already reserved & checked into it before us (the Receptionist that had checked him in was a trainee, & had forgotten!). Many apologies on their part, & asked if we minded changing rooms....no problem I said, sh*t happens. Anyway, they moved our belongings for us & informed us that as compensation, we would be upgraded to a suite! Well! It was lovely (Room 220), had a separate sitting room with TV & sofa, bedroom had a mahoosive bed (which was so so comfy), bathrobes & slippers provided, TV also in bedroom, Elemis toiletries. V tastefully decorated, & at the back of the hotel so no street noise. The building itself was apparently built as a hotel sometime in the 1600s so is very old & quaint, it's a beautiful building. The staff are excellent, nothing was too much trouble. Breakfast let it down slightly (tho the staff worked very hard & again, were polite & nothing was too much trouble), but there were items missing from the full English (namely beans & black pud), & the continential option was a little limited (eg only orange juice offered, eg no apple or cranberry, no milk options, limited cereals, no jams). You also have to reserve your breakfast time the night before. It's also worth noting that this hotel doesn't do evening meals, though there is a bar & I believe they do do afternoon teas. Tho this is not a problem as there are many restaurants close by. Water fountains are available in the corridors, & a jug provided in your room for you to fill up...much better than plastic bottles of water, it's a great idea. Special shout out to Stephie on Reception, she is a credit to the hotel...helpful, friendly, efficient & professsional with every interaction, she really made a difference to our whole stay. Hotel is a stone's throw from the famous Chester clock, & it couldn't be more central, ver

We were a group of 10 girls and were assured of 5 twin rooms when one of us rang hotel but this was not provided on check in The bar lacked any atmosphere and staff lacked any personality My friend accidentally knocked over her expensive glass of wine untouched and was not offered a replacement she had to pay again Not an expected response from a big chain hotel On the positive side housekeeping staff were excellent looking after our needs and providing us with glasses and ice buckets as we were celebrating two milestone birthdays Rooms were comfortable and clean and a decent size

Checking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance! Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.

Really lovely surrounding of the old boating houses and Boat Museum Easy to get to and a 5 min drive to Cheshire Oaks and only 30mins to Liverpool Centre The hotel is clean and up to date with a proper leisure facility too. Breakfast was all you could want and quality was excellent too A great hotel for a bargain price through Trip.com