Came to Yerevan on a business trip, the hotel was recommended by the client, near Republic Square, very convenient for eating and traveling around, the lady at the front desk could speak some Chinese, very friendly, great!
The room temperature didn't rise. I told the front desk the next morning and they said they would have someone check it out. When I returned to the room that night, it didn't change. It was always at 20 degrees. The air conditioner could only reach 22 degrees all night. I told the front desk that night and they asked the manager to bring a heater, but they didn't bring it. This is a big problem
The room was very satisfactory. The front desk lady also gave us some delicious cookies. They should have been freshly baked and were warm in the hand! The city center is very close to the square!
A good hotel for exploring the city. The location is excellent, special thanks to the girls at the reception, especially Sonya and Marina, all issues were resolved quickly and professionally. I can't say anything about the food, I didn't take breakfast, it seems to me that the cost of breakfast at 9000 drams is greatly overpriced, there are many excellent cafes and restaurants nearby with breakfasts 3 times cheaper.
First of all, the location of the hotel is an absolute advantage. It is near Republic Square. It is only a three-minute walk to the square and about six or seven minutes to the subway station. Convenient for transportation, food, drinks and entertainment! The environment is also good, clean and tidy. For us Chinese, there are not many choices for breakfast, so just eat enough!
I thought I could have a good night's sleep, but at around 5 a.m., a sound like a car starting suddenly came from the air-conditioning vent above the door, which woke me up. After looking for the sound for a long time, I continued to sleep in a daze. (The rooms in the back are usually available after a little more than half an hour. After getting up and going out, I still heard it until I came back to check out at 11:45. There is a video, but it is less than five seconds and only 4 seconds. Ctrip does not allow it to be uploaded.) Then to 6 When I was about to wake up, the alarm clock on the bedside clock went off for some reason. I was scared to death! I'm really speechless!
It’s a bit against my will to give this score, but the Armenians are friendly to the Chinese and don’t want to give a bad review!
When choosing a hotel, it was important for me to be able to arrive at night and check in. Spartak was at the reception desk, he made me laugh at nightfall. They checked me in quickly.
There is a terminal for paying with a Russian card, for this I am truly grateful.
Cleanliness and silence. I was not able to try it tomorrow, next time I will think about it in advance. But they explained where the street of cafes and restaurants is, everything is close.
Thank you very much for your service! You have won me over!
The hotel breakfast is quite rich, the doorman is very friendly. The swimming pool is nice. But the gym has few equipment. The location is OK, it takes about ten minutes to walk to the Grand Staircase and Republic Square. There is a small supermarket downstairs.
I choose Alex Hotel to spend half-night and morning between flights. That was good choice because taxi delivered me to the hotel in about ten minutes ( it is a few kilometers before e the city), the hotel was easy to find, and I was met and checked in at 3 in the night. The place is quiet and the room was clean. Hot water in the bathroom. I would recommend a curtain for the shower, because it was impossible to take a shower, water splashing over the entire bathroom, literally. The breakfast included rice with chick peas, smth like vegetarian shawarma, salad of cabbage and carrot, two kinds of cookies, tea, and coffee. A cost of 3000 drams is a little bit too much, in my opinion. However, in the whole, the hotel is good for overnight between flights.
The hotel itself is excellent. The staff is very friendly, always helpful. Everything inside is very beautifully decorated. Excellent rooms, everything is new. I liked the mattresses (they wrote in the reviews that they were hard). On the fourth floor there is a terrace from which you can see Ararat. The main disadvantage is the location. The hotel is a little far from the center. Although you can get to the center by taxi. It takes 5-10 minutes and costs 200 rubles. There is also a metro station nearby. There is a good store across the road. You will not find any decent cafes or restaurants nearby, you can only go to the center. Or eat in the hotel itself. There is nowhere to walk either. But such hotels in the center cost at least twice as much.
В целом отель не оправдал ожидания.
Местоположение отеля в самом центре. Очень красивый хол, все чисто и очень стильно. За территорией ухаживают очень хорошо, вечером убирают зону бассейна, пылесосят и тд. Завтраки на твердую 5!
Сам номер уже довольно уставший. Окно в номере у нас выходило на стену другого здания, до которого можно практически дотянутся рукой. Но постельное белье хорошее. Подушки и матрас удобные.
Что касается зоны отдыха с бассейном. Нас очень поразило, что нас не пустили с ягодами! У нас с собой была малина и ежевика. Сказали, что со своей едой нельзя, только что то заказывать в их ресторане. Но у них нет ягод! Вот этого мы конечно не поняли, но ягоды у нас отобрали. Также в бассейне очень много народу, т.к можно придти « с улицы» и купить билет в бассейн. В целом за такую стоимость можно найти вариант лучше. Второй раз мы туда точно не поедем.
Very Good
52 reviews
8.8/10
Price from
€80
per night
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9.3/10
Great
EElizabethI’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
AAnastasiiaChisWe have never been treated so well in any hotel in the world. Service 10/10. Very respectful attitude, it's embarrassing. They offer to call a taxi, give you water for the road, if you go to a nearby restaurant and it's raining outside, they'll even give you an umbrella for the evening. Breakfast has everything you need. The only thing is that the mattress is not a double, but two singles, they move apart, but that's been the case in all hotels lately, so it doesn't matter.
IIrinaSibirI choose Alex Hotel to spend half-night and morning between flights. That was good choice because taxi delivered me to the hotel in about ten minutes ( it is a few kilometers before e the city), the hotel was easy to find, and I was met and checked in at 3 in the night. The place is quiet and the room was clean. Hot water in the bathroom. I would recommend a curtain for the shower, because it was impossible to take a shower, water splashing over the entire bathroom, literally. The breakfast included rice with chick peas, smth like vegetarian shawarma, salad of cabbage and carrot, two kinds of cookies, tea, and coffee. A cost of 3000 drams is a little bit too much, in my opinion. However, in the whole, the hotel is good for overnight between flights.
VViacheslavThe hotel itself is excellent. The staff is very friendly, always helpful. Everything inside is very beautifully decorated. Excellent rooms, everything is new. I liked the mattresses (they wrote in the reviews that they were hard). On the fourth floor there is a terrace from which you can see Ararat. The main disadvantage is the location. The hotel is a little far from the center. Although you can get to the center by taxi. It takes 5-10 minutes and costs 200 rubles. There is also a metro station nearby. There is a good store across the road. You will not find any decent cafes or restaurants nearby, you can only go to the center. Or eat in the hotel itself. There is nowhere to walk either. But such hotels in the center cost at least twice as much.
ИИрина_ЕндЗамечательный отель! Удобное расположение в самом центре. До любой локации удобно добираться пешком. Очень чисто, убираются на совесть! Вежливое обслуживание! Администрация также всегда на связи, быстро отвечает на вопросы.
Нужно учитывать, что в некоторых номерах окна замурованы со стороны улицы, то есть там стена, а окно формальное. У нас было такое в спальне, поэтому не критично.
Небольшое пожелание насчет подушек, хотелось бы подушки побольше и не по одной на человека, чтоб был выбор.
В целом проживанием остались довольны! В следующий раз возможно также остановимся здесь!
AAr JayIt’s outside the city center so it’s far from attractions. A 20-30min Metro ride to the center. No nearby restaurants. You have to go to the Yerevan Mall or the Yerevan Market to get food. It’s a bit of a walk, 15mins. But there is one small convenience store in fron of the hotel. Room is spacious. It’s like a studio apartment. Very big for one person. Breakfast is buffet style, but not too great. Hotel staffs are accommodating. He helped me get a Taxi going to the airport.
KKaituozhelangrenI have to comment on this. I saw someone comment before booking that the room was not what I wanted. So I bought cancellation insurance for 60 yuan. After arriving, I insisted on looking at the room first. The room 308 on the third floor that I was taken to see was simply uninhabitable. The window was blocked by a building next door. I told the front desk that someone had complained before that they spent money on a high-end hotel but were given a room that was not what they wanted. I expressed my dissatisfaction, and then I was asked to see room 810 on the 8th floor facing the opera house. It was really refreshing, with windows facing the city and Yerevan steps. But the shower in the bath was not working properly, the water was small and sometimes hot and sometimes cold.
Conclusion, the location of the entire hotel is impeccable, and free parking is also available, but the premise is that the room type is worth the price! If you feel that the room types given by this platform are targeted at guests in a specific area, don't book it, and please remove it from Ctrip.
GGuest UserThis hotel offers unbelievable value for money..it has a great location minutes walking to anywhere in Yerevan, modern rooms, fast and functional wifi, free breakfast with good selection and overall very good service
It may not be the hotel for you if ur coming with elders with severe mobility issues as all rooms in the first floor with no elevator, also if u really care about sound proofing, other than that it's an excellent choice
GGuest UserThe hotel name is Europe but Asian guests are also welcomed, as I saw Vietnamese or Chinese guests were staying. The room is quite nice and comfortable, bed quality is good and comfy, bathroom is clean, the breakfast is simple but the quality of the each item is nice and has a good combination of nutrition altogether. Hotel clerks are kind, polite and attentive. It is very good hotel and I had pleasant experience.
GGuest UserCame to Yerevan on a business trip, the hotel was recommended by the client, near Republic Square, very convenient for eating and traveling around, the lady at the front desk could speak some Chinese, very friendly, great!
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