Featured facilities: Shuttle Bus Service, Fitness Room, Laundry Service (On-Site)
Amazing
133 reviews
9.6/10
1 night
From DKK 558
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9.2/10
Great
GGuest User・A few days before our stay, my travel companion lost their phone in Tashkent. We had almost given up hope, but Mr. Mirfayz and the other front desk staff went above and beyond, calling various places and eventually finding the phone for us. They provided immense support, including arranging for us to pick it up, and we successfully got the phone back on our departure day. Even though it was a problem unrelated to the hotel, the front desk offered service that went far beyond their usual scope. I don't know everyone's names, but a huge thank you to all of them.
・There were many comfortable seating areas in front of the rooms and the reception. While waiting at the front desk, a staff member brought us tourist brochures for Bukhara and explained them to us. All the staff were very friendly, and Mr. Timur, in particular, was incredibly kind and helpful.
・The laundry service was prompt, meticulous, and thorough.
・It was raining and we were very tired on the day we arrived, but being able to use the pool and sauna made our stay comfortable. The pool area had many small, partitioned spaces, making it comfortable to use even with other people around.
・When we checked out, we had a taxi arranged, but the roads were closed that day, so we had to go to a pick-up point quite far away. The front desk staff carried our luggage all the way to the distant pick-up point.
They helped us with so many things until the very end, and we only have good memories. Five stars aren't even enough! When I come to Bukhara again, I will definitely choose this hotel.
BBannit_kaThe hotel could be much better if they improved their service! Overall, it's pleasant with a nice design.
Let's start with the pros:
+ Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi.
+ Good breakfast with a wide selection, almost everything you could want, and tasty.
+ The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me.
+ The indoor/outdoor pool is clean, and there's nobody there in the morning.
Cons:
- After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them.
- Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end.
- The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead.
- The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient.
Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands!
I've also included photos of the room I eventually received after the dispute.
GGuest UserVery clean hotel, spacious rooms and great balcony. excellent service! The English at the front desk is very fluent and there is no obstacle to communication! The breakfast type is also good, although it may be because of local habits, most cold dishes. In short, it is the most satisfying hotel on this trip to Central Asia.
SSabrinaaaaaaaaaaI had the best time staying here! The room is very nice with a lot of amenities, the beds are comfy and there’s even a kitchen for light cooking. It’s located very near to all the main attraction and you can easily walk everywhere. The breakfast was so good as well, I enjoyed it so much! It will be delivered to the room every morning & there’s few option to choose from. Hakim is very friendly, helpful and attentive. He even printed me Bukhara attraction maps with a list of recommended restaurant. Even I came alone I felt very safe and welcomed. The rate is very affordable as well considering the location & the service. Highly recommended for all types of traveller especially solo female traveller 🫶🏻
MMuhammad BilalAlexia Suite is an absolute gem in Bukhara. Its location is unbeatable, just steps away from the main pedestrian street and all the major historical sites. The hotel itself is a beautiful fusion of traditional Bukhara architecture and modern luxury. The rooms are stunning, combining authentic design with top-notch amenities like heated floors and rainfall showers. The service is exceptional, with a friendly and attentive staff who go out of their way to make you feel welcome. The breakfast is delicious and plentiful. Alexia Suite is more than just a hotel; it's a key part of the Bukhara experience, offering a luxurious and unforgettable stay. Highly recommended.
GGuest UserLocation about 15-20 min walk away from old town. Great facilities especially full sized gym, massive sauna, and turkish hammon. Breakfast has great selection of eggs, proteins, very wide selection that is highly recommended. Very service by the front desk.
EElenaM111The hotel is not in the old city, but by taxi to get close enough. It was a little noisy from the cars on the street (view to the city). Breakfast was normal, varied, there was strawberries, cherry, apricots in the middle of May. But the eggs and casca were finished. We had a hard time to set up the TV, asked for help to staff. The air conditioner worked .good.bassnine good, new.
GGuest UserОчень приятный мини-отель в старом городе, все достопримечательности в шаговой доступности.
Вкусный разнообразный завтрак шведским столов, приятный персонал.
В целом, довольны отелем, оправдал ожидания.
EEkaterina YablokovaA very beautiful hotel with excellent service, in a walk-in from the old city. We have a family room consisting of two standards connected to the inter-room door, very convenient for 4 people! The room has all the necessary, good repair and comfortable furniture. On the respiratory has helped with all the issues - booking a table in the restaurant, carrying out exchange of currency and so on. The only thing that was a little bit upset - quite modest compared to Hiva and Samarkand breakfast, hot dishes were few, baking in factory packaging, but not bad coffee.
IIrina IvExcellent new hotel, not far from the Old Town, there is a large supermarket right next door. The hotel has just opened, the freshest bed linen, cleanliness everywhere. Delicious breakfasts, excellent coffee - there is a coffee machine, they serve traditional sugar, jam. Upstairs there is a cozy area with sofas. Very friendly hosts, they helped us a lot.