The Wellness Park Hotel Bactria provides a truly elegant and modern retreat in Samarkand. It is highly praised for its immaculately clean, spacious rooms and the exceptional, professional service delivered by the staff. Featuring excellent wellness facilities and a serene location near the new Eternal City, it is the top choice for travelers seeking sophistication, comfort, and tranquility.
The breakfasts and service in the restaurant were disappointing. There was absolutely no service!! Dirty dishes piled high on the tables, and you had to clear them away yourself. For such a good hotel, this is a very significant flaw.
We recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
We booked the rooms through Trip.com and paid in advance. We also confirmed the booking by calling the hotel. We arrived at the hotel at 12:00 PM, left our luggage, went out to the city, and returned around 5:00 PM. Check-in time was 3:00 PM, but even two hours later, our room still wasn't ready. The front desk staff struggled to provide information, and it was very difficult to get any updates from them. After repeated requests and waiting for an hour to an hour and a half, we finally got our rooms. Frankly, such a situation is unacceptable for an international brand hotel like this. We specifically chose Hilton to avoid these kinds of 'surprises.' It's worth noting that the rooms themselves were clean and comfortable. The hotel's location is also excellent.
Проживали в отеле 2 ночи, понравился сервис на рецепшн и на завтраке, все очень доброжелательные) сам отель очень уютный и красивый! Внутренний двор очень милый, из номера с видом на сад видно Мечеть Биби-Ханум) Расположение хорошее, недалеко от площади Регистан) немного не оправдал ожиданий ассортимент еды на завтраке, он был достаточно скромен (сравниваем с отелем 3* в Ташкенте, там разбегались глаза), но голодным , конечно не останетесь)
I felt comfortable from the moment I entered the hotel.
I had only planned to drop off my luggage early in the morning, but I was able to check in early and relax at the hotel. The room was clean, and I was especially happy to have a bathtub. Samarkand was hot in August, so it was nice to be able to return to the hotel in between sightseeing to take a shower and rest.
I was able to have breakfast from 7am the next morning to catch an early train. There wasn't a wide selection, but everything was delicious and I had a wonderful time. The staff were also very friendly.
A true Hilton experience. The rooms are clean, convenient, and comfortable. The staff is polite. The elevators work perfectly. The breakfasts are a bit meager, which is unusual for this hotel chain. For fruits, they only had apples, bananas, sliced oranges, and kiwi. Despite it being berry season, there were no berries at breakfast. Downstairs, there's a spa center with a pool and sauna. Bathrobes and towels are readily available at the spa. In the morning, they found us at breakfast and wished my husband a happy birthday, even treating him to a delicious cheesecake. The only upside for me, and a downside for my husband, is that the hotel doesn't serve any alcohol at all. But there's an alcohol store not far away, so the celebration was still a success.
I was very pleased with my stay at this hotel. All my expectations were fully met.
The staff were polite and attentive; you feel their welcoming attitude towards guests from the very first moment. The room was clean and cozy, with everything you need.
I especially want to highlight the very convenient location of the hotel, making it easy to get to the city's main attractions.
A big plus is the sauna and swimming pool. After walking around the city, it was especially nice to relax in the hotel's spa area in the evening. This added even more comfort to my vacation.
Overall, it's a very pleasant and charming hotel. I only have good impressions. I highly recommend it.
Everything was great. The only inconvenience was with taxis due to poor navigation around the property – not all drivers could get directly to the entrance. More directional signs are needed. The beer restaurant was good.
The hotel was clean, quiet, and conveniently located with excellent service. The staff were very welcoming. I mentioned to the front desk that I needed to check in early and wouldn't be staying overnight, and they agreed. I'm very grateful to the front desk staff. The hotel's decor is beautiful.
Great
36 reviews
9.1/10
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9.4/10
Amazing
GGuest UserWe absolutely loved this hotel. It's location is great and the staff are amazing especially the front desk. There is no lift but the reception staff helped us with the bags. We paid for a more premium room but it was on level 3 so we asked to be changed to room on a lower level and it was great. The Georgian restaurant inside the hotel is amazing. The food is great and the staff were amazing. Will definitely stay there again.
GGuest UserThe most important thing about this hotel is the super staff! The guys at the reception and in the breakfast room were polite and responsive!
You can book the spa area for 1 hour (free for hotel guests, 1 hour per day).
Breakfasts are good, with tasty porridges every morning. The staff promptly replenishes anything that runs out. Everything is cozy, homely, and never crowded.
Even though buses brought tourists every morning, we never saw them at breakfast.
I really liked the jams in the small bowls, the pancakes, and the syrniki (cheese pancakes)!)
ЕЕлена К.A true Hilton experience. The rooms are clean, convenient, and comfortable. The staff is polite. The elevators work perfectly. The breakfasts are a bit meager, which is unusual for this hotel chain. For fruits, they only had apples, bananas, sliced oranges, and kiwi. Despite it being berry season, there were no berries at breakfast. Downstairs, there's a spa center with a pool and sauna. Bathrobes and towels are readily available at the spa. In the morning, they found us at breakfast and wished my husband a happy birthday, even treating him to a delicious cheesecake. The only upside for me, and a downside for my husband, is that the hotel doesn't serve any alcohol at all. But there's an alcohol store not far away, so the celebration was still a success.
GGuest UserI was very pleased with my stay at this hotel. All my expectations were fully met.
The staff were polite and attentive; you feel their welcoming attitude towards guests from the very first moment. The room was clean and cozy, with everything you need.
I especially want to highlight the very convenient location of the hotel, making it easy to get to the city's main attractions.
A big plus is the sauna and swimming pool. After walking around the city, it was especially nice to relax in the hotel's spa area in the evening. This added even more comfort to my vacation.
Overall, it's a very pleasant and charming hotel. I only have good impressions. I highly recommend it.
GGuest UserAfter a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.
GGuest UserWe booked the rooms through Trip.com and paid in advance. We also confirmed the booking by calling the hotel. We arrived at the hotel at 12:00 PM, left our luggage, went out to the city, and returned around 5:00 PM. Check-in time was 3:00 PM, but even two hours later, our room still wasn't ready. The front desk staff struggled to provide information, and it was very difficult to get any updates from them. After repeated requests and waiting for an hour to an hour and a half, we finally got our rooms. Frankly, such a situation is unacceptable for an international brand hotel like this. We specifically chose Hilton to avoid these kinds of 'surprises.' It's worth noting that the rooms themselves were clean and comfortable. The hotel's location is also excellent.
NNurshodWe recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
GGuest UserThe Wellness Park Hotel Bactria provides a truly elegant and modern retreat in Samarkand. It is highly praised for its immaculately clean, spacious rooms and the exceptional, professional service delivered by the staff. Featuring excellent wellness facilities and a serene location near the new Eternal City, it is the top choice for travelers seeking sophistication, comfort, and tranquility.
GGuest UserПроживали в отеле 2 ночи, понравился сервис на рецепшн и на завтраке, все очень доброжелательные) сам отель очень уютный и красивый! Внутренний двор очень милый, из номера с видом на сад видно Мечеть Биби-Ханум) Расположение хорошее, недалеко от площади Регистан) немного не оправдал ожиданий ассортимент еды на завтраке, он был достаточно скромен (сравниваем с отелем 3* в Ташкенте, там разбегались глаза), но голодным , конечно не останетесь)
XXiaoxueshengMThe hotel is located within a park, quite a distance from the train station, about a 30-minute taxi ride away. The surroundings are spacious and quiet.
Breakfast starts at 7 AM and offers a wide variety of delicious options. During my stay, I even encountered a tour group of Chinese visitors.
The room had central heating, which made it so warm that I had to open the window at night to ventilate.
Upon check-in, there was a mix-up; after we swiped our key card and entered the room, we found a young Russian girl already occupying it – she must have gotten quite a fright! We quickly exited and went back to the front desk to sort it out. They promptly moved us to the adjacent room and sent up a fruit platter as an apology.
For solo female travelers, it's always important to keep your door locked at all times! 😂