Shanghai offers diverse neighbourhoods to suit every traveller. For first-time visitors, Huangpu District is a top pick, combining the iconic Bund skyline with bustling Nanjing Road. Just across the river, Pudong’s Lujiazui dazzles with futuristic skyscrapers and luxury hotels – perfect for modern city vibes. If you prefer stylish shopping and art deco charm, Jing’an District near West Nanjing Road delivers both history and trendy cafes. Meanwhile, Xuhui District appeals to culture lovers with its leafy French Concession streets and boutique stays. Lastly, Hongqiao Transportation Hub works well for business trips or short stays, with quick airport and bullet train links. Each area gives a different taste of this dynamic city.
Huangpu District (The Bund & Nanjing Road)
The Bund and Nanjing Road capture Shanghai’s essence, blending historic charm with modern energy, making them a top choice for travellers. Staying here means easy access to the Huangpu River’s iconic skyline, colonial buildings, and Nanjing Road’s endless shopping – perfect for soaking up the city’s spirit. Its central location suits those keen to explore on foot or hop onto metro lines, ideal for first-timers, avid shoppers, or anyone craving a lively urban vibe.
Luxury seekers and business travellers are drawn to the area’s polished atmosphere, while budget-conscious visitors appreciate the mix of options. Hotels near The Bund often lean upscale, with lavish international brands and boutique stays offering river views, while hotels in Nanjing Road cater to varied budgets, from mid-range chains to stylish hidden gems tucked behind the main strip. Both areas buzz day and night, though expect busier streets and higher prices than quieter districts.
🔥Most Booked Hotels in Huangpu District
No.98 Nanjing East Road
Pudong (Lujiazui)
Pudong’s Lujiazui district offers a futuristic contrast to Shanghai’s historic heart, dominated by soaring skyscrapers like the Oriental Pearl Tower and Shanghai Tower. Staying here puts you at the centre of the city’s financial hub, with jaw-dropping skyline views across the Huangpu River—ideal for travellers drawn to modern architecture and buzzing business energy. Its proximity to metro lines and major attractions suits business visitors, families, and those keen to explore landmarks like the Shanghai Aquarium or the observation decks of the World Financial Centre.
Moreover, hotels near the Shanghai Tower and other iconic structures tend to be upscale, with sleek international chains and luxury high-rises dominating the area. However, mid-range options do exist closer to quieter pockets. Hotels in Lujiazui’s business district often cater to corporate travellers, offering conference facilities and easy access to office towers, while those near Century Park provide a calmer stay.
While prices lean higher than in older neighbourhoods, the convenience of shopping malls, efficient transport links, and that postcard-perfect skyline make it worthwhile. Whether you're visiting for business or leisure, Lujiazui offers a dynamic and convenient base for exploring Shanghai.
🔥Most Booked Hotels in Lujiazui Area
No.2123 Pudong Avenue
Jing’an District & West Nanjing Road
Jing’an District and West Nanjing Road offer a vibrant blend of culture, shopping, and dining, making them an attractive choice for visitors to Shanghai. Staying here means you’re close to the famous Jing’an Temple, a serene oasis amidst the city’s hustle and bustle, and the bustling West Nanjing Road, known for its high-end shops and lively atmosphere. This area is perfect for those who enjoy a mix of traditional and modern experiences, with easy access to public transport for exploring further afield.
When it comes to accommodation, hotels in Jing’an district and hotels near West Nanjing Road offer a range of options. You’ll find everything from luxury international chains to stylish boutique hotels, catering to various tastes and budgets. Mid-range hotels are also plentiful, providing comfortable stays without breaking the bank.
🔥TOP Rated Hotels in Jing’an District
No.816 Luochuan Middle Road
Xuhui District
Travellers choosing hotels in Xuhui District’s transport hub enjoy easy access to Shanghai’s key routes. With the South Shanghai Railway Station nearby and multiple metro lines, this area works well for those needing quick trips to Pudong Airport or business parks. The location balances city convenience with quieter streets compared to busier central districts, making it practical without sacrificing peace.
Mid-range chain hotels dominate here, offering clean rooms and reliable service at reasonable prices. Business guests and budget-conscious tourists often pick these spots, as many hotels in Xuhui provide meeting spaces or family-friendly amenities. Service apartments also appeal to longer-stay visitors wanting kitchen facilities.
While not packed with tourist sights, the area connects easily to Xujiahui’s shopping malls and the tree-lined French Concession – just a short ride away. For travellers prioritising transport links over nightlife, hotels in this part of Xuhui strike a sensible balance.
🔥Highest Rated Hotels in Xuhui District
No.1515 Zhongshan West Road Xuhui District Shanghai
Hongqiao Transportation Hub
Hongqiao Transportation Hub is the top choice for travellers who value convenience and connectivity in Shanghai. Nestled close to both the Hongqiao International Airport and the Hongqiao Railway Station, it provides easy access to domestic flights and high-speed trains. This makes it an excellent choice for travellers planning to explore other regions of China. Staying here allows you to catch early flights or trains without the hassle of long commutes, which is particularly advantageous for business travellers and those with tight itineraries.
In addition, this area is well-suited for business visitors and transit passengers. Business travellers will find the proximity to the National Exhibition and Convention Centre beneficial, as it hosts numerous international events and trade shows. For transit passengers, the hub offers a comfortable stopover with a variety of shopping and dining options, ensuring a pleasant experience even during brief stays.
For accommodation, hotels in Hongqiao district present a range of choices. You can find a mix of international hotel chains and local establishments, offering everything from luxury suites to budget-friendly rooms. Many hotels are equipped with meeting facilities and business centres, catering to the needs of business guests. With its unmatched convenience and array of amenities, the Hongqiao area is a practical choice for those on the move.
🔥Most Booked Hotels in Hongqiao
431 Liuzhou Road
Once you’ve decided which area of Shanghai to stay in, it’s time to pick your preferred hotel type! 👇👇👇
Pick Your Preferred Hotel Type/h3>
5 star
Very Good10324 Reviews
People's Square Shanghai|0.54km from city centre
The location of Crowne Plaza is at one end of Nanjing Road Pedestrian Street, closer to People's Park and Raffles City Shanghai. It is a good location for any last minute shopping before your flight. There is M&M World, Lego and Popmart around the corner. We are able to access to the Pedestrian Street from the side or back entrance.
There is also no problem in finding food around the hotel. There are hotpots, stalls, convenience stall and a food court/place just across the hotel. It is also walking distance to popular location like Yang's Dumpling (小杨生煎).
The hotel staff we met are friendly and helpful. They helped to arrange our rooms next to each other and arranged the ride to the airport as we need a larger vehicle that our luggages can fit. The breakfast has a decent selection of Chinese food.
We stayed on a high floor with a nice unblocked view, but a pity that the window has water marks. The room is spacious and the bed was good. There is a small 24H gym (if I remember correctly). The bathtub in my room is not functioning as we cannot stop the water from draining. Other than these, we had a great and comfortable stay. FromBRL 491
Very Good5162 Reviews
People's Square Shanghai|0.47km from city centre
Mr.Daniel welcomed me very well during my check-in. His English accent and warm energy let you feel good and safe in here. The room is very clean, breakfast is very rich, location is great to reach to Bund by walking distance, subway station is just opposite of the road. Everything was awesome.FromBRL 614
Outstanding10526 Reviews
Train Station Area Shanghai|2.4km from city centre
My recent stay at Pullman Shanghai Jingan left an outstanding impression, thanks especially to the **front desk team – they truly deserve a 5-star accolade!** From the moment I entered the lobby, the staff greeted me with **warm smiles, professionalism, and remarkable efficiency**. Check-in was seamless, and their **genuine hospitality and proactive attitude** stood out immediately. They swiftly understood my needs, patiently answered all questions, and even offered insightful local tips and recommendations. Throughout our interactions, I felt their **sincere care and attention to detail**, making me feel **truly welcomed and valued** – whether during check-in or subsequent requests. This level of service wasn’t just about flawless procedures; it reflected their **keen intuition for guest needs and thoughtful anticipation**. It set the tone for an exceptional stay and embodied what luxury hospitality should feel like. While the hotel excels in comfort, amenities, and location, the **front desk team’s expertise and warmth were the highlight of my visit**. **Highly recommend Pullman Shanghai Jingan – special applause to their front desk stars!** I’ll absolutely choose this hotel again on my next Shanghai trip.FromBRL 535
Outstanding5273 Reviews
Huaihai Road Area Shanghai|1.78km from city centre
This room is not as nice as the room with twin beds. The down pillow available on the pillow menu was very flat. Actually, all of the pillows were not really good for sleeping on (they all deflated very quickly). Still, the pillow menu is a nice touch. Additionally, one of the lights by the night stand didn’t work. The temperature of the faucet and bathtub were not easy to control and moderate easily.FromBRL 634
Good8840 Reviews
People's Square Shanghai|0.5km from city centre
I had the pleasure of staying at the Conrad Hotel Shanghai recently, and I must say, their exceptional service truly made my experience memorable. From the moment I checked in, the staff were warm, attentive, and went above and beyond to ensure my comfort. Their attention to detail and genuine hospitality made me feel completely at home.
The team's efficiency and professionalism were impressive, as they anticipated my needs and addressed any concerns promptly. Whether it was a special request or just a friendly smile, every interaction left a positive impression. In particular, I would like to highlight the exceptional service provided by an employee named Rick. Rick was incredibly kind and helpful, consistently going above and beyond to assist me during my stay.
I would highly recommend the Conrad Hotel Shanghai to anyone seeking a luxurious and welcoming stay. The unmatched service, especially from dedicated staff like Rick, is a testament to their commitment to excellence.FromBRL 989
Business travel
Outstanding8828 Reviews
People's Square Shanghai|0.73km from city centre
The hotel is conveniently located just within 100 meters of Nanjing Pedestrian Street, easy access to shopping and dining. However, the entrance on Level 1 is right along a busy road, making drop-off and pickup inconvenient due to frequent traffic congestion. There is only a single elevator that goes up to the main lobby on Level 4, which can be a bottleneck during peak times.
The hotel itself feels dated, with rooms and facilities showing signs of age. The breakfast was below average, offering limited variety and lacking in quality.FromBRL 518
Excellent7561 Reviews
The Bund Area Shanghai|1.73km from city centre
This hotel is so~~~~ great. I am so touched by their service. Best Shanghai hotel ever. Those people at the front desk were fantastic. They even provided free Yu Yuan tour with guests. I have to thank so much to Jerry. He helped every thing for us. Very considerate and delicate service. He should be the global best hotelier!!! Location is very good. Right next to the Bund and Yu Yuan, both short walking distance. Don't worry if your room doesn't have a good view since in the 11th floor common balcony, any guests can have a beautiful view of the Shanghai Tower and the Oriental Pearl Tower. I loved their breakfast as well. The lady who checked in for my family for the restaurant was so great. I forgot her name, but maybe Camela. I really appreciate you! 1st floor bell crews were so kind as well. I definitely want to come to this hotel again. My families Shanghai visit was much happier because of these people. If I come again, I will stay with them. Thank you and miss you, everyone.FromBRL 778
Good7382 Reviews
The North Bund Area Shanghai|2.55km from city centre
The air conditioner in the room worked properly and adjusted the temperature quickly.
The hotel staff are very considerate. They are very prompt in their service and come to clean the rooms on time when needed, replenishing free drinking water. And the Wi-Fi signal in the room is very good. Overall, although the hotel rooms do not have particularly extravagant exterior facilities, they do an excellent job in terms of value for money.
All the staff and Xiangzhang were very good in assisting me during my stay to make it a very pleasent stay. Thank you very much.FromBRL 646
Very Good4288 Reviews
People's Square Shanghai|0.9km from city centre
For an old hotel, the cleanliness from housekeeping and room smell is acceptable. However, the rooms are weary; there’s mould surrounding the aircon vent and the shower heads look equally as grimy. The rain shower was faulty and the shower stand can’t really hold the shower head up. Service is also subpar for a four star hotel (according to them) but they do speak English which is great—in comparison to my previous hotel in Beijing.
The location is amazing though—you’re right at the start of Nanjing Pedestrian Street. But be warned that the didi location of the hotel is wrong.
I would stay stay here if you’re on a budget but the rooms aren’t even cheap…so I wouldn’t recommend unless you really want to stay on Nanjing Street.FromBRL 527
Good6290 Reviews
Jing'an District Shanghai|2.97km from city centre
Kunlun Jing’an is our go-to hotel whenever we visit Shanghai. We live in Hangzhou and often travel to Shanghai, usually on weekends. Since moving to Hangzhou last year, we’ve always stayed at this hotel—it’s become our preferred choice because of the excellent service, comfortable rooms, and outstanding staff. Everyone, from the concierge to the hotel bar, room service, breakfast team, and front desk, has been helpful and professional. We’ve never had any issues during our stays—in fact, this was our fifth time staying here.
However, during our recent stay on Friday night, for my husband’s weekend birthday celebration, we encountered some problems. We checked in late and went straight out for dinner. When we returned to our room, I stepped on a wet patch next to the bed. I was fairly certain it was urine, but we gave the hotel the benefit of the doubt, assuming it might just be water. We called the operator—who, I must say, was not the most helpful staff member we’ve encountered here. She sent two employees to inspect the wet spot, and they insisted it was only water. We offered to dry it ourselves with a hairdryer, so my husband tried. As soon as he began, a strong odor became apparent—it definitely smelled like urine. My husband pressed tissues onto the rug to check the liquid’s colour, and they turned yellow.
We called the operator again, and she said someone would come to re-examine it. After waiting 15 minutes with no response, we called once more at 11:30 PM—I was exhausted by this point. My husband spoke to the same person, who assured us someone would arrive soon. Again, no one came. At 12:30 AM, my husband called again, now extremely frustrated. Finally, a staff member arrived and called someone on the phone what I assume was the hotel manager. To our disappointment, the manager asked an unreasonable question: “What time did you check in? Why didn’t you report this immediately?” My husband replied that we had entered the room at 7 PM, we were thinking why we would inspect every inch of the rug for wet patches? Eventually, they moved us to another room of the same type.
After settling in, I took a shower and reached for the body lotion from the bathroom amenities—only to find it half-used. By then, I was at my limit and wanted to complain at the front desk, but it was already 1 AM, and I was too tired. We decided to sleep and address it in the morning.
After breakfast, we spoke to a front desk staff member, who was very kind, apologetic, and helpful. She brought the manager, who also apologized and upgraded us to a beautiful suite. While we appreciated the gesture, this might be our last stay at this hotel.
That said, the staff at Kunlun Jing’an are truly excellent—this experience was just an unfortunate exception.FromBRL 528
Family friendly
Very Good4661 Reviews
Jing'an District Shanghai|2.6km from city centre
Good hotel with iron and board, close to Metro. There's a Japanese restaurant in the lobby. Great value for lunch break.FromBRL 548
Outstanding4019 Reviews
Huaihai Road Area Shanghai|0.97km from city centre
We have been staying at The Langham on and off for over 15 years now every time we come to visit my sister who lives here. As much as we love the convenience of its surroundings and proximity to wonderful shopping and food, this time we must admit, it will be our last stay here. In the 15 years or so, they have not invested back into the property at all. As such, the furnishings and decor all over the property is getting real old and worn. With new and hip hotels popping up around different parts of the city, I don’t know how they can keep up. I guess it is in a very good part of town, so they’ll always make money but as a repeat customer, it’s getting real hard to keep on coming back. We’ve been very loyal to you but next time we’re trying something else.FromBRL 1,129
Outstanding6945 Reviews
Dapuqiao Area Shanghai|2.92km from city centre
Front Office Service was great! From the moment we arrived, the receptionist greeted us with a warm smile and promptly checked us in. They were very attentive to our needs, providing useful information about the hotel facilities and local attractions. The process was efficient and hassle-free, making our arrival smooth and enjoyable. Overall, the front office staff exceeded our expectations with their professionalism and friendliness. We would definitely recommend this hotel to anyone looking for exceptional service during their stay.FromBRL 595
Very Good3619 Reviews
The Bund Area Shanghai|1.27km from city centre
Staff ok. Reasonable English and willing to help. Hotel and rooms are clean and service not intrusive.
Location is good. Not far from some sights. Can easily walk to Nanking pedestrian are (南京步行街).
Hotel facilities are not up to standard of an international brand. Breakfast ok. But our TV sets in our room had terrible reception particularly to the Chinese channels, it happens that I like to watch the CCTV (chinese central tv?) documentaries and I could not, as I informed the front desk on the 2nd day, not fixed, then informed on the 3rd morning then slightly better, so I gave up. Also, for some reason, the tv sets in the room and the living room were linked and when I turned on one, the other would start but not synchronized. At the first night, nothing could be done but to turn both off.
There was also water leakage of ?water from the closet ceiling, my wife's dress was wet from that, after fixing on the 2nd day, on the 3rd day, leak less but water still dropped.
To be fair. The front desk asked me if I needed to change room by then but I was leaving on the 4th morning and my wife had moved all the clothing to the connecting room closet, so no harm already.
Definitely not going back and not recommend this hotel.
Our friends told us that this hotel was old but not an excuse.FromBRL 652
Excellent6214 Reviews
The Bund Area Shanghai|1.78km from city centre
It was amazing experience for us. We’ve traveled so many places around the world, this hotel was one of the best hotels we’ve stayed in. We only stayed for 3 nights for Christmas, it’s holiday season, everything so beautiful. Great location and services, it was above my expectations except for the foods.
When I booked, it didn’t include breakfast, we had to pay extra fees for it. Honestly, it’s okay to try, but not worthy （If you get it free, that’s awesome). Lots of selection, but wasn’t what I expected. It’s pricey, over $500 RMB for 2 one time only.
Overall it’s perfect, I would stay there again when I visit Shanghai.FromBRL 1,786
Hot spring
Outstanding2015 Reviews
Hongqiao District Shanghai|11.03km from city centre
Anandi lives upto its name in every way possible! ✨✨✨. For booking I was assisted by the very patient Yana.Great customer service from the very moment you arrive, they are all super accommodating. You are welcomed from the entrance to the reception and also sent to your room by the butler! Before heading to the room, they will do the body aura test and have your healthy tea prepared ( to be sent to the room every evening and morning). The butler will also explain the activities you can do for the rest of your stay. eg yoga , peacock watching , mantra session. The hotel also has different centers mainly the spa center where they offer a very very wide range of body massages , you can even get your mani and pedi done. The food was great ( both breakfast and dinner ).
Overall the whole stay was ⭐️⭐️⭐️⭐️⭐️FromBRL 1,245
Very Good2496 Reviews
Shanghai Disney Resort Shanghai|21.83km from city centre
Very peaceful property, the onsen was great. However, the corridor were quite rundown. More maintenance is needed. Right opposite factory outlet, really good. Staff was unwilling to provide shuttle service from Disneyland for me as I did not have a local China number. DisappointingFromBRL 1,090
Outstanding2689 Reviews
Changfeng Park Area Shanghai|8.63km from city centre
Excellent, perfect a Japanese style hotel with personal hot spring at room, like it 👏🏻👍🏻
Convenient location, good price, clean large rooms.FromBRL 509
Excellent1309 Reviews
Baosteel Industrial Park Shanghai|17.96km from city centre
Far from the city. Very calm place. Not a good place for international travellers. Nothing nearby.FromBRL 373
201 Reviews
Fengxian Development Zone Shanghai|32.57km from city centre
The hotel room facilities are good, with everything that should be there. The smoking area outside is also very beautiful. The breakfast in the morning is very good, it is self-service, and there are freshly made noodles to eat. If you are thirsty, you can go downstairs at any time to have some drinks and fruits, which are all included in the hotel package. Why the deduction? Like many reviews wrote, the water in the pool here is really too hot. It is the hottest of all the hot springs in Shanghai that I have been to. It feels too hot. I saw that several children could hardly soak in the water for a while. I don’t know why so many people complained. I saw that the management was still saying in the comments that it met the hot spring temperature requirements. What they said is that your water is too hot, and they are giving you suggestions. Everyone in the hot spring said that the water was hot, not that you violated any regulations... It takes talent to reply like thisFromBRL 340
Gym
Outstanding2790 Reviews
Jing'an District Shanghai|2.12km from city centre
This hotel was absolutely amazing for a week stay to just relax! Location was so close to Jing’an Temple, plenty of shopping and a quick metro ride to The Bund! The staff were all absolutely wonderful, cannot thank them enough for such a wonderful stay! The food in the onsite restaurant, Portman’s, was perfect too, with the breakfast buffet being an excellent way to start the day!FromBRL 790
Very Good12424 Reviews
Lujiazui Area Shanghai|3.12km from city centre
I arrived around 10am in the morning from the airport which was only an 1hr away to find that I had mistakenly not booked the night I arrived! 😅 Not a problem, they found me a room free, and even with my early arrival, allowed me to check in early!
I had breakfast, which was delicious with plenty of options, continental, Chinese and good old, eggs hash browns, beans, sausages etc! Dining room has incredible views of Shanghai! Room was gorgeous, comfy bed, nice shower and bath, desk to work at and English language channels on the TV. Really enjoyed my stay at the grand hyatt it was in a great location with plenty of food options close to the hotel, in summary well worth splashing out a bit more for to stay here, just for the views alone! 🤩FromBRL 921
Outstanding14142 Reviews
Lujiazui Area Shanghai|2.51km from city centre
We celebrated a birthday in Pudong and picked Shangri-La as an impromptu destination. It was a Perfect location for leisure and nice dining. The staff was also kind enough to offer a complimentary birthday drink and fruit. The room had a Nice open view balanced between the city and the river. The Cozy bedding was good, too. The final visit to the jazz bar was really nice. The bar had THE VIEW, and the staff were very friendly. HIGHLY RECOMMEND. We enjoyed the stay. We Will definitely come back next time.FromBRL 720
Excellent6862 Reviews
People's Square Shanghai|0.7km from city centre
Convenient location to Nanjing walking street shopping area. Friendly front desk easy check in and out. Room was clean. Good breakfast.FromBRL 708
Outstanding9317 Reviews
She Shan, Songjiang University Town Shanghai|35.83km from city centre
Wonderful stay with the great facilities , we got an upgraded room at 8th floor. Room is large space with bathtub , complimentary red wine & Dessert , automatic toilet bowl & dyson hair dryer.
Easy traveling , we took a taxi (DiDi) from Dongjing subway station exit 3 to the hotel only 26 CYN & takes 18 minutes.
We enjoy the water curtain show at the lobby. Amazing cliff light & shadow show at 20.30 hrs. Great service from all staffs bell boy , front reception , restaurant , indoor pool.
Special thanks to Ms.Sofiia (Guest Service Officer) as we got a warm welcome & helpful information from her. Ms.Sofiia make us feel very easy to communicate in English speaking (many staffs not influence in English). We request to inspect the underwater view room & she could arranged it perfectly (luckily the room is available to see)
We join the buffet dinner at G floor restaurant. Great value dinner with variety of food , dessert & drinks. We love unlimited beer & wine. Also special thanks to Mr.Chan LV for a great services in the restaurant.FromBRL 1,261
Swimming pool
Very Good2387 Reviews
The Bund Area Shanghai|2.48km from city centre
The Bund is a very nice location and the Hyatt is a beautiful hotel with the 32nd Vue Bar and a spectacular view it is!!
Very clean, beautiful lobby and restaurant on 2nd floor. The restaurant offers a buffet very large and delectable selection of food, specialty items, desserts and variety is incredible! Enjoyed the ice cream bar! Great service, too!
Staff attentive, and the Spa offered a very nice massage treatment with body scrub and essential oils for a relaxing treatment after a very long flight! My blood was circulating again and the firm pressure of Momo, was certainly very good!
I am a new World of Hyatt member after this stay!FromBRL 935
Very Good2906 Reviews
The North Bund Area Shanghai|3km from city centre
Excellent stay and service from Claire who made our honeymoon stay extra special. There is a personalized touch to the W, food and uber cool decor make this a hotel top of the bund!FromBRL 1,620
Outstanding4603 Reviews
Lujiazui Area Shanghai|2.69km from city centre
Disappointing Experience at The Ritz-Carlton Shanghai
I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected.
1. Discrimination at Flair Rooftop Restaurant
On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.”
Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount?
2. Misleading Room Upgrade Offer & Hidden Promotions
When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view.
What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests.
3. Concierge Service & Taxi Nightmare
The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride.
However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger!
At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car.
Final Thoughts
This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination.
I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality.
Ps: nice swimming pool by the way!!FromBRL 1,469
Very Good3769 Reviews
The Bund Area Shanghai|1.58km from city centre
I had a great time during this stay. This hotel feels wonderful. From the entrance to check-in, everything was excellent. Jack Max from the concierge and Kaya at the front desk were both very nice.FromBRL 1,826
Outstanding1347 Reviews
The Bund Area Shanghai|1.42km from city centre
Excellent Service and Location
My family of 5 had an exceptional experience at this hotel, thanks to the personalized service from Yeri. She provided a thorough explanation of the room details upon our arrival and was also very responsive to any additional requests via her WeChat.
The housekeeping service was also outstanding. We always returned to our room to find everything impeccably arranged, and our clothes neatly folded—something that most hotels don’t offer. It really added to the comfort and care during our stay.
The hotel was also very accommodating, accepting all my Taobao purchases without hesitation. While the location on Nanjing Pedestrian Street means cars can’t drop off directly at the hotel, the staff is stationed nearby to assist with luggage, which made things easier.
Prime Location
The hotel is ideally situated on the famous Nanjing East Road, just a 2-minute walk from Nanjing East Station Exit 2. It's close to popular tourist attractions like Yu Garden and Xin Tian Di. There are also many delicious eateries and trendy, internet-famous restaurants in the area, such as 莱莱小龙, 蟹叁宝 and 沈大成, making it a perfect destination for food lovers.
Clean and Comfortable Room
The room was spotless, with fresh bedding and high-quality toiletries from Le Labo, a renowned perfume brand. Overall, I highly recommend this hotel for its excellent service, great location, and top-notch facilities.FromBRL 1,603
Breakfast
Outstanding2422 Reviews
Wujiaochang Commercial Area Shanghai|9.08km from city centre
wonderful trips staying at hotel.
breakfast really good , services very good.
receptions are always smile and very friendly ( especially Amy & Mary), manage our requests very quickly, solve our needs and help us with our packages, transportation, recommend places to visits while in shanghai. excellent jobs.
the cleaners are very helpfu and always smile
securities very friendly and helpful.
recommend to stay at this hotelFromBRL 445
Outstanding1287 Reviews
Everbright Convention and Exhibition Center Shanghai|12.35km from city centre
It's a good hotel for the price . Breakfast is average (4/10). Location is not accessible by bus; they do provide shuttle to bus station 8 am and 8pm. Hallway smells like smoke. Room clean and doesn't smell. Front desk is amazing. Three guys in the front desk are so helpful. If you are traveling for business it does the job..I can't see myself coming back with familyFromBRL 201
Good2834 Reviews
People's Square Shanghai|0.62km from city centre
Good location nearby Nanning Road walkway and Metro Station.
Room is clean and match with 1-2 traveler as Friends or Solo traveler, Rest room is well suitable.
No Air Condition supply In winter. By the way, I request small fan support from staffs.
No Breakfast service but there are good locations to find local food all days.FromBRL 374
Excellent3045 Reviews
She Shan, Songjiang University Town Shanghai|26.04km from city centre
Tea was served from the moment I checked in. The reception officer's clothing was very distinctive. The entire hotel service staff was very enthusiastic. There is Zhaoxiang Sports Park next to it. The overall environment is also good. It was a very good stay experienceFromBRL 358
Outstanding732 Reviews
Hongqiao International Airport Area Shanghai|15.59km from city centre
Is the third time that we stay at this hotel an it never disappoints. Is the perfect hotel if you want to stay near Hongqiao station or the airport and it has plenty of dining options around and things to do. The line 2 takes you straight away to the city center and to PVG airport if needed, but bear in mind that PVG airport is very far from here. The hotel breakfast is well balanced with many options, both local and western. The service, gym, pool and amenities are on point. Spacious rooms, nicely cleaned and comfortable. Definitely will come back next time I stop in SH again.FromBRL 573