Shanghai Hongqiao Railway Station exterior image source: Baidu
As the busiest transport hub in East China, Shanghai Hongqiao Railway Station makes your journey easier! This guide covers the base info, layout map, train routes, fast entry & check-in, accommodation and dining options, business class lounges, luggage storage, and transport links to the city's major attractions - helping you plan your trip with ease.
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About Shanghai Hongqiao Railway Station
| Category | Details |
English Name | Shanghai Hongqiao Railway Station |
Chinese Name | 上海虹桥站 (Shànghǎi Hóngqiáo Zhàn) |
Station Type | High-speed Railway Station |
Area | 440,000 m² |
Platform Scale | 16 platforms (30 tracks) |
Address | Shengui Road, Minhang District, Shanghai |
Primary Role | Major HSR hub in East China, air-rail integration |
Key Routes | Short: Shanghai-Hangzhou/Nanjing/Suzhou Long: Beijing-Shanghai, Shanghai-Kunming, Shanghai-Chengdu |
Shanghai Hongqiao Railway Station Address
Shanghai Hongqiao Railway Station is located at No. 1500, Shengui Road, Xinhong Street, Minhang District, Shanghai, close to Hongqiao Airport T2 Terminal, and is an important transportation hub in western Shanghai. Located in the core of Hongqiao Business District, it is directly accessible by Metro Lines 2/10/17, connecting high-speed rail, aviation, subway and long-distance passenger transportation, and connecting to the Yangtze River Delta and major cities across the country.
Shanghai Hongqiao Railway Station Map & Layout
Shanghai Hongqiao Railway Station Departure Hall Map from China Airline Travel
Shanghai Hongqiao Railway Station Layout | ||
Floor | Level Name | Facilities & Services |
3F | Departures Mezzanine | Cafés, restaurants |
2F | Departures Hall | Security check, ticket gates, ticket offices (manual/self-service), VIP lounges |
1F | Platform Level | Train platforms |
B1 | Arrivals Level | Metro (Lines 2/10/17), taxis, ride-hailing, parking, intercity buses, luggage storage, dining |
Shanghai Hongqiao Railway Station General Layout
Shanghai Hongqiao Railway Station Quick Entry & Check-in Guide
Interior image of Shanghai Hongqiao Railway Station from Baidu
Entrance Distribution: Shanghai Hongqiao Station has 4 gates in the East, South, West, North. You can check the location of your ticket checkpoint in advance, and then (choose the nearest entrance as the destination)
- East Entrance: 1-9B, 1-9A
- South Entrance: 10-19B
- North Entrance: 10-19A
- West Entrance: 20-30B, 20-30A
Popular Trains from Shanghai Hongqiao Railway Station
| Short-Distance | Long-Distance |
Shanghai Hongqiao Railway Station Food
Food in the train station: fast food (KFC, McDonald's), Chinese simple meals (Zhen Gongfu, Yonghe King), coffee and tea (Starbucks), convenience stores (7-ELEVEn, Family Mart, Lawson) and local snacks.
Food in nearby shopping malls (within 10-16 minutes’ walk):
- Hongqiao Tiandi: Chinese and Western restaurants, Japanese food, internet-famous drinks
- Hongqiao Lihpao Plaza: theme restaurants, speciality cuisines
- Hongqiao Tianjie: chain brands, food courts
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Shanghai Hongqiao Railway Station Hotels
There are many high-quality hotels near Shanghai Hongqiao Railway Station, especially the following three hotels are the first choice for travellers due to their convenient transportation: Mercure Hotel, Cordis Shanghai Hongqiao and Holiday Inn Express Shanghai Hongqiao. These hotels are all located in the core area of the station, providing a variety of choices for business travellers and transit passengers, ranging from high-end luxury to high cost-effective. 🎁Get exclusive coupons now and choose your favourite accommodation from the hotel cards below.
Lane 683 Shenhong Road (Xiexin Center)
No.333 Shenhong Road
No. 5 Shenbin Road
Best Hotels in Shanghai
5 star
Very Good10405 Reviews
People's Square Shanghai|0.54km from city centre
The location of Crowne Plaza is at one end of Nanjing Road Pedestrian Street, closer to People's Park and Raffles City Shanghai. It is a good location for any last minute shopping before your flight. There is M&M World, Lego and Popmart around the corner. We are able to access to the Pedestrian Street from the side or back entrance.
There is also no problem in finding food around the hotel. There are hotpots, stalls, convenience stall and a food court/place just across the hotel. It is also walking distance to popular location like Yang's Dumpling (小杨生煎).
The hotel staff we met are friendly and helpful. They helped to arrange our rooms next to each other and arranged the ride to the airport as we need a larger vehicle that our luggages can fit. The breakfast has a decent selection of Chinese food.
We stayed on a high floor with a nice unblocked view, but a pity that the window has water marks. The room is spacious and the bed was good. There is a small 24H gym (if I remember correctly). The bathtub in my room is not functioning as we cannot stop the water from draining. Other than these, we had a great and comfortable stay. FromPHP 4,895
Very Good5186 Reviews
People's Square Shanghai|0.47km from city centre
Mr.Daniel welcomed me very well during my check-in. His English accent and warm energy let you feel good and safe in here. The room is very clean, breakfast is very rich, location is great to reach to Bund by walking distance, subway station is just opposite of the road. Everything was awesome.FromPHP 5,921
Outstanding10549 Reviews
Train Station Area Shanghai|2.4km from city centre
My recent stay at Pullman Shanghai Jingan left an outstanding impression, thanks especially to the **front desk team – they truly deserve a 5-star accolade!** From the moment I entered the lobby, the staff greeted me with **warm smiles, professionalism, and remarkable efficiency**. Check-in was seamless, and their **genuine hospitality and proactive attitude** stood out immediately. They swiftly understood my needs, patiently answered all questions, and even offered insightful local tips and recommendations. Throughout our interactions, I felt their **sincere care and attention to detail**, making me feel **truly welcomed and valued** – whether during check-in or subsequent requests. This level of service wasn’t just about flawless procedures; it reflected their **keen intuition for guest needs and thoughtful anticipation**. It set the tone for an exceptional stay and embodied what luxury hospitality should feel like. While the hotel excels in comfort, amenities, and location, the **front desk team’s expertise and warmth were the highlight of my visit**. **Highly recommend Pullman Shanghai Jingan – special applause to their front desk stars!** I’ll absolutely choose this hotel again on my next Shanghai trip.FromPHP 5,468
Outstanding5292 Reviews
Huaihai Road Area Shanghai|1.78km from city centre
This room is not as nice as the room with twin beds. The down pillow available on the pillow menu was very flat. Actually, all of the pillows were not really good for sleeping on (they all deflated very quickly). Still, the pillow menu is a nice touch. Additionally, one of the lights by the night stand didn’t work. The temperature of the faucet and bathtub were not easy to control and moderate easily.FromPHP 4,775
Good8840 Reviews
People's Square Shanghai|0.5km from city centre
I had the pleasure of staying at the Conrad Hotel Shanghai recently, and I must say, their exceptional service truly made my experience memorable. From the moment I checked in, the staff were warm, attentive, and went above and beyond to ensure my comfort. Their attention to detail and genuine hospitality made me feel completely at home.
The team's efficiency and professionalism were impressive, as they anticipated my needs and addressed any concerns promptly. Whether it was a special request or just a friendly smile, every interaction left a positive impression. In particular, I would like to highlight the exceptional service provided by an employee named Rick. Rick was incredibly kind and helpful, consistently going above and beyond to assist me during my stay.
I would highly recommend the Conrad Hotel Shanghai to anyone seeking a luxurious and welcoming stay. The unmatched service, especially from dedicated staff like Rick, is a testament to their commitment to excellence.FromPHP 10,107
Excellent7561 Reviews
The Bund Area Shanghai|1.73km from city centre
This hotel is so~~~~ great. I am so touched by their service. Best Shanghai hotel ever. Those people at the front desk were fantastic. They even provided free Yu Yuan tour with guests. I have to thank so much to Jerry. He helped every thing for us. Very considerate and delicate service. He should be the global best hotelier!!! Location is very good. Right next to the Bund and Yu Yuan, both short walking distance. Don't worry if your room doesn't have a good view since in the 11th floor common balcony, any guests can have a beautiful view of the Shanghai Tower and the Oriental Pearl Tower. I loved their breakfast as well. The lady who checked in for my family for the restaurant was so great. I forgot her name, but maybe Camela. I really appreciate you! 1st floor bell crews were so kind as well. I definitely want to come to this hotel again. My families Shanghai visit was much happier because of these people. If I come again, I will stay with them. Thank you and miss you, everyone.FromPHP 7,951
Business travel
Outstanding8876 Reviews
People's Square Shanghai|0.73km from city centre
The hotel is conveniently located just within 100 meters of Nanjing Pedestrian Street, easy access to shopping and dining. However, the entrance on Level 1 is right along a busy road, making drop-off and pickup inconvenient due to frequent traffic congestion. There is only a single elevator that goes up to the main lobby on Level 4, which can be a bottleneck during peak times.
The hotel itself feels dated, with rooms and facilities showing signs of age. The breakfast was below average, offering limited variety and lacking in quality.FromPHP 4,592
Good7423 Reviews
The North Bund Area Shanghai|2.55km from city centre
The air conditioner in the room worked properly and adjusted the temperature quickly.
The hotel staff are very considerate. They are very prompt in their service and come to clean the rooms on time when needed, replenishing free drinking water. And the Wi-Fi signal in the room is very good. Overall, although the hotel rooms do not have particularly extravagant exterior facilities, they do an excellent job in terms of value for money.
All the staff and Xiangzhang were very good in assisting me during my stay to make it a very pleasent stay. Thank you very much.FromPHP 6,327
Very Good4307 Reviews
People's Square Shanghai|0.9km from city centre
For an old hotel, the cleanliness from housekeeping and room smell is acceptable. However, the rooms are weary; there’s mould surrounding the aircon vent and the shower heads look equally as grimy. The rain shower was faulty and the shower stand can’t really hold the shower head up. Service is also subpar for a four star hotel (according to them) but they do speak English which is great—in comparison to my previous hotel in Beijing.
The location is amazing though—you’re right at the start of Nanjing Pedestrian Street. But be warned that the didi location of the hotel is wrong.
I would stay stay here if you’re on a budget but the rooms aren’t even cheap…so I wouldn’t recommend unless you really want to stay on Nanjing Street.FromPHP 5,619
Good6330 Reviews
Jing'an District Shanghai|2.97km from city centre
Kunlun Jing’an is our go-to hotel whenever we visit Shanghai. We live in Hangzhou and often travel to Shanghai, usually on weekends. Since moving to Hangzhou last year, we’ve always stayed at this hotel—it’s become our preferred choice because of the excellent service, comfortable rooms, and outstanding staff. Everyone, from the concierge to the hotel bar, room service, breakfast team, and front desk, has been helpful and professional. We’ve never had any issues during our stays—in fact, this was our fifth time staying here.
However, during our recent stay on Friday night, for my husband’s weekend birthday celebration, we encountered some problems. We checked in late and went straight out for dinner. When we returned to our room, I stepped on a wet patch next to the bed. I was fairly certain it was urine, but we gave the hotel the benefit of the doubt, assuming it might just be water. We called the operator—who, I must say, was not the most helpful staff member we’ve encountered here. She sent two employees to inspect the wet spot, and they insisted it was only water. We offered to dry it ourselves with a hairdryer, so my husband tried. As soon as he began, a strong odor became apparent—it definitely smelled like urine. My husband pressed tissues onto the rug to check the liquid’s colour, and they turned yellow.
We called the operator again, and she said someone would come to re-examine it. After waiting 15 minutes with no response, we called once more at 11:30 PM—I was exhausted by this point. My husband spoke to the same person, who assured us someone would arrive soon. Again, no one came. At 12:30 AM, my husband called again, now extremely frustrated. Finally, a staff member arrived and called someone on the phone what I assume was the hotel manager. To our disappointment, the manager asked an unreasonable question: “What time did you check in? Why didn’t you report this immediately?” My husband replied that we had entered the room at 7 PM, we were thinking why we would inspect every inch of the rug for wet patches? Eventually, they moved us to another room of the same type.
After settling in, I took a shower and reached for the body lotion from the bathroom amenities—only to find it half-used. By then, I was at my limit and wanted to complain at the front desk, but it was already 1 AM, and I was too tired. We decided to sleep and address it in the morning.
After breakfast, we spoke to a front desk staff member, who was very kind, apologetic, and helpful. She brought the manager, who also apologized and upgraded us to a beautiful suite. While we appreciated the gesture, this might be our last stay at this hotel.
That said, the staff at Kunlun Jing’an are truly excellent—this experience was just an unfortunate exception.FromPHP 5,396
Good1666 Reviews
Train Station Area Shanghai|1.53km from city centre
It's really not easy to find a good but affordable hotel in shanghai. I booked this for our arrival stay in Shanghai and ended up booking it again for the stay before departing from Shanghai.
It is a reasonable choice. Clean enough though the hotel definitely shows worn out signs, but clean. Big enough so that we can put two big suitcases. And the location is like 20 mins walking to the People's square. The walk there crosses a beautiful bridge, so nothing to complain about. Also it is very quiet, which is important for us, as we need to sleep to recover after flights.
Good choice for that amount of money.FromPHP 3,526
Very Good4674 Reviews
Jing'an District Shanghai|2.6km from city centre
Good hotel with iron and board, close to Metro. There's a Japanese restaurant in the lobby. Great value for lunch break.FromPHP 6,184
Family friendly
Outstanding4040 Reviews
Huaihai Road Area Shanghai|0.97km from city centre
We have been staying at The Langham on and off for over 15 years now every time we come to visit my sister who lives here. As much as we love the convenience of its surroundings and proximity to wonderful shopping and food, this time we must admit, it will be our last stay here. In the 15 years or so, they have not invested back into the property at all. As such, the furnishings and decor all over the property is getting real old and worn. With new and hip hotels popping up around different parts of the city, I don’t know how they can keep up. I guess it is in a very good part of town, so they’ll always make money but as a repeat customer, it’s getting real hard to keep on coming back. We’ve been very loyal to you but next time we’re trying something else.FromPHP 11,150
Outstanding6968 Reviews
Dapuqiao Area Shanghai|2.92km from city centre
Front Office Service was great! From the moment we arrived, the receptionist greeted us with a warm smile and promptly checked us in. They were very attentive to our needs, providing useful information about the hotel facilities and local attractions. The process was efficient and hassle-free, making our arrival smooth and enjoyable. Overall, the front office staff exceeded our expectations with their professionalism and friendliness. We would definitely recommend this hotel to anyone looking for exceptional service during their stay.FromPHP 7,226
Very Good3638 Reviews
The Bund Area Shanghai|1.27km from city centre
Staff ok. Reasonable English and willing to help. Hotel and rooms are clean and service not intrusive.
Location is good. Not far from some sights. Can easily walk to Nanking pedestrian are (南京步行街).
Hotel facilities are not up to standard of an international brand. Breakfast ok. But our TV sets in our room had terrible reception particularly to the Chinese channels, it happens that I like to watch the CCTV (chinese central tv?) documentaries and I could not, as I informed the front desk on the 2nd day, not fixed, then informed on the 3rd morning then slightly better, so I gave up. Also, for some reason, the tv sets in the room and the living room were linked and when I turned on one, the other would start but not synchronized. At the first night, nothing could be done but to turn both off.
There was also water leakage of ?water from the closet ceiling, my wife's dress was wet from that, after fixing on the 2nd day, on the 3rd day, leak less but water still dropped.
To be fair. The front desk asked me if I needed to change room by then but I was leaving on the 4th morning and my wife had moved all the clothing to the connecting room closet, so no harm already.
Definitely not going back and not recommend this hotel.
Our friends told us that this hotel was old but not an excuse.FromPHP 7,027
Excellent6233 Reviews
The Bund Area Shanghai|1.78km from city centre
It was amazing experience for us. We’ve traveled so many places around the world, this hotel was one of the best hotels we’ve stayed in. We only stayed for 3 nights for Christmas, it’s holiday season, everything so beautiful. Great location and services, it was above my expectations except for the foods.
When I booked, it didn’t include breakfast, we had to pay extra fees for it. Honestly, it’s okay to try, but not worthy （If you get it free, that’s awesome). Lots of selection, but wasn’t what I expected. It’s pricey, over $500 RMB for 2 one time only.
Overall it’s perfect, I would stay there again when I visit Shanghai.FromPHP 18,607
Outstanding14202 Reviews
Lujiazui Area Shanghai|2.51km from city centre
We celebrated a birthday in Pudong and picked Shangri-La as an impromptu destination. It was a Perfect location for leisure and nice dining. The staff was also kind enough to offer a complimentary birthday drink and fruit. The room had a Nice open view balanced between the city and the river. The Cozy bedding was good, too. The final visit to the jazz bar was really nice. The bar had THE VIEW, and the staff were very friendly. HIGHLY RECOMMEND. We enjoyed the stay. We Will definitely come back next time.FromPHP 7,354
Excellent6899 Reviews
People's Square Shanghai|0.7km from city centre
Convenient location to Nanjing walking street shopping area. Friendly front desk easy check in and out. Room was clean. Good breakfast.FromPHP 6,932
Breakfast
Outstanding9317 Reviews
She Shan, Songjiang University Town Shanghai|35.83km from city centre
Wonderful stay with the great facilities , we got an upgraded room at 8th floor. Room is large space with bathtub , complimentary red wine & Dessert , automatic toilet bowl & dyson hair dryer.
Easy traveling , we took a taxi (DiDi) from Dongjing subway station exit 3 to the hotel only 26 CYN & takes 18 minutes.
We enjoy the water curtain show at the lobby. Amazing cliff light & shadow show at 20.30 hrs. Great service from all staffs bell boy , front reception , restaurant , indoor pool.
Special thanks to Ms.Sofiia (Guest Service Officer) as we got a warm welcome & helpful information from her. Ms.Sofiia make us feel very easy to communicate in English speaking (many staffs not influence in English). We request to inspect the underwater view room & she could arranged it perfectly (luckily the room is available to see)
We join the buffet dinner at G floor restaurant. Great value dinner with variety of food , dessert & drinks. We love unlimited beer & wine. Also special thanks to Mr.Chan LV for a great services in the restaurant.FromPHP 12,885
Outstanding2428 Reviews
Wujiaochang Commercial Area Shanghai|9.08km from city centre
wonderful trips staying at hotel.
breakfast really good , services very good.
receptions are always smile and very friendly ( especially Amy & Mary), manage our requests very quickly, solve our needs and help us with our packages, transportation, recommend places to visits while in shanghai. excellent jobs.
the cleaners are very helpfu and always smile
securities very friendly and helpful.
recommend to stay at this hotelFromPHP 4,552
Outstanding1287 Reviews
Everbright Convention and Exhibition Center Shanghai|12.35km from city centre
It's a good hotel for the price . Breakfast is average (4/10). Location is not accessible by bus; they do provide shuttle to bus station 8 am and 8pm. Hallway smells like smoke. Room clean and doesn't smell. Front desk is amazing. Three guys in the front desk are so helpful. If you are traveling for business it does the job..I can't see myself coming back with familyFromPHP 2,053
Good2848 Reviews
People's Square Shanghai|0.62km from city centre
Good location nearby Nanning Road walkway and Metro Station.
Room is clean and match with 1-2 traveler as Friends or Solo traveler, Rest room is well suitable.
No Air Condition supply In winter. By the way, I request small fan support from staffs.
No Breakfast service but there are good locations to find local food all days.FromPHP 3,446
Excellent3045 Reviews
She Shan, Songjiang University Town Shanghai|26.04km from city centre
Tea was served from the moment I checked in. The reception officer's clothing was very distinctive. The entire hotel service staff was very enthusiastic. There is Zhaoxiang Sports Park next to it. The overall environment is also good. It was a very good stay experienceFromPHP 3,661
Outstanding732 Reviews
Hongqiao International Airport Area Shanghai|15.59km from city centre
Is the third time that we stay at this hotel an it never disappoints. Is the perfect hotel if you want to stay near Hongqiao station or the airport and it has plenty of dining options around and things to do. The line 2 takes you straight away to the city center and to PVG airport if needed, but bear in mind that PVG airport is very far from here. The hotel breakfast is well balanced with many options, both local and western. The service, gym, pool and amenities are on point. Spacious rooms, nicely cleaned and comfortable. Definitely will come back next time I stop in SH again.FromPHP 5,595
Hot spring
Outstanding2021 Reviews
Hongqiao District Shanghai|11.03km from city centre
Anandi lives upto its name in every way possible! ✨✨✨. For booking I was assisted by the very patient Yana.Great customer service from the very moment you arrive, they are all super accommodating. You are welcomed from the entrance to the reception and also sent to your room by the butler! Before heading to the room, they will do the body aura test and have your healthy tea prepared ( to be sent to the room every evening and morning). The butler will also explain the activities you can do for the rest of your stay. eg yoga , peacock watching , mantra session. The hotel also has different centers mainly the spa center where they offer a very very wide range of body massages , you can even get your mani and pedi done. The food was great ( both breakfast and dinner ).
Overall the whole stay was ⭐️⭐️⭐️⭐️⭐️FromPHP 12,726
Very Good2496 Reviews
Shanghai Disney Resort Shanghai|21.83km from city centre
Very peaceful property, the onsen was great. However, the corridor were quite rundown. More maintenance is needed. Right opposite factory outlet, really good. Staff was unwilling to provide shuttle service from Disneyland for me as I did not have a local China number. DisappointingFromPHP 11,134
Outstanding2690 Reviews
Changfeng Park Area Shanghai|8.63km from city centre
Excellent, perfect a Japanese style hotel with personal hot spring at room, like it 👏🏻👍🏻
Convenient location, good price, clean large rooms.FromPHP 4,807
Excellent1312 Reviews
Baosteel Industrial Park Shanghai|17.96km from city centre
Far from the city. Very calm place. Not a good place for international travellers. Nothing nearby.FromPHP 3,947
201 Reviews
Fengxian Development Zone Shanghai|32.57km from city centre
The hotel room facilities are good, with everything that should be there. The smoking area outside is also very beautiful. The breakfast in the morning is very good, it is self-service, and there are freshly made noodles to eat. If you are thirsty, you can go downstairs at any time to have some drinks and fruits, which are all included in the hotel package. Why the deduction? Like many reviews wrote, the water in the pool here is really too hot. It is the hottest of all the hot springs in Shanghai that I have been to. It feels too hot. I saw that several children could hardly soak in the water for a while. I don’t know why so many people complained. I saw that the management was still saying in the comments that it met the hot spring temperature requirements. What they said is that your water is too hot, and they are giving you suggestions. Everyone in the hot spring said that the water was hot, not that you violated any regulations... It takes talent to reply like thisFromPHP 3,478
Excellent314 Reviews
Shanghai Disney Resort Shanghai|18.67km from city centre
I rarely write hotel reviews but this one is a true hidden gem! My partner and I stayed for one night and we used this guesthouse as our little getaway from the busy center of Shanghai. It’s perfect for a romantic and cosy staycation, very quiet and private! The water in the private hot spring, surprisingly, comes from a real underground spring so it’s quite hot. Because it’s summer, we had to wait for it to cool down a little bit but it was perfect later on, especially during the night, we stayed in there past midnight and it was amazing. The staff was also really nice to us, with nice service! Overall, we were really amazed of the quality of this experience for this price, one of the best we have tried! ☺️FromPHP 6,311
Gym
Outstanding2810 Reviews
Jing'an District Shanghai|2.12km from city centre
This hotel was absolutely amazing for a week stay to just relax! Location was so close to Jing’an Temple, plenty of shopping and a quick metro ride to The Bund! The staff were all absolutely wonderful, cannot thank them enough for such a wonderful stay! The food in the onsite restaurant, Portman’s, was perfect too, with the breakfast buffet being an excellent way to start the day!FromPHP 8,078
Very Good12514 Reviews
Lujiazui Area Shanghai|3.12km from city centre
I arrived around 10am in the morning from the airport which was only an 1hr away to find that I had mistakenly not booked the night I arrived! 😅 Not a problem, they found me a room free, and even with my early arrival, allowed me to check in early!
I had breakfast, which was delicious with plenty of options, continental, Chinese and good old, eggs hash browns, beans, sausages etc! Dining room has incredible views of Shanghai! Room was gorgeous, comfy bed, nice shower and bath, desk to work at and English language channels on the TV. Really enjoyed my stay at the grand hyatt it was in a great location with plenty of food options close to the hotel, in summary well worth splashing out a bit more for to stay here, just for the views alone! 🤩FromPHP 9,415
Outstanding4600 Reviews
Lujiazui Area Shanghai|2.69km from city centre
Disappointing Experience at The Ritz-Carlton Shanghai
I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected.
1. Discrimination at Flair Rooftop Restaurant
On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.”
Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount?
2. Misleading Room Upgrade Offer & Hidden Promotions
When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view.
What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests.
3. Concierge Service & Taxi Nightmare
The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride.
However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger!
At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car.
Final Thoughts
This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination.
I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality.
Ps: nice swimming pool by the way!!FromPHP 15,010
Very Good3778 Reviews
The Bund Area Shanghai|1.58km from city centre
I had a great time during this stay. This hotel feels wonderful. From the entrance to check-in, everything was excellent. Jack Max from the concierge and Kaya at the front desk were both very nice.FromPHP 17,596
Very Good8694 Reviews
Train Station Area Shanghai|2.52km from city centre
The place was great, spotless, clean and classy. We had breakfast with our reservation, the buffet was including a lot of options. They put a small cake in our room since it is our anniversary.FromPHP 5,865
Outstanding5279 Reviews
Jing'an District Shanghai|2.57km from city centre
Beautiful hotel with well designed lobby and rooms. The location is fantastic, right in the heart of Jing An. Staff are super professional, very attentive and look after you well. One downside is a fundamental for a hotel, we didn’t get one good nights sleep. The beds are great but the room was too warm, even in early spring when the temperature was still low outside. However, the air con was very loud, even on low setting, so to sleep you either had the noise or it was too hot. One night there was also very loud road construction noise from outside from 3-5am. It’s a city, so this happens but other hotels in Shanghai that we’ve been to before seem to make it their business to know and take proactive measures in like informing and apologizing to guests in advance, putting guests in rooms away from
the noise, or at least providing earplugs.FromPHP 14,198
Swimming pool
Good2407 Reviews
The Bund Area Shanghai|2.48km from city centre
The Bund is a very nice location and the Hyatt is a beautiful hotel with the 32nd Vue Bar and a spectacular view it is!!
Very clean, beautiful lobby and restaurant on 2nd floor. The restaurant offers a buffet very large and delectable selection of food, specialty items, desserts and variety is incredible! Enjoyed the ice cream bar! Great service, too!
Staff attentive, and the Spa offered a very nice massage treatment with body scrub and essential oils for a relaxing treatment after a very long flight! My blood was circulating again and the firm pressure of Momo, was certainly very good!
I am a new World of Hyatt member after this stay!FromPHP 9,654
Good2904 Reviews
The North Bund Area Shanghai|3km from city centre
Excellent stay and service from Claire who made our honeymoon stay extra special. There is a personalized touch to the W, food and uber cool decor make this a hotel top of the bund!FromPHP 16,554
Outstanding1358 Reviews
The Bund Area Shanghai|1.42km from city centre
Excellent Service and Location
My family of 5 had an exceptional experience at this hotel, thanks to the personalized service from Yeri. She provided a thorough explanation of the room details upon our arrival and was also very responsive to any additional requests via her WeChat.
The housekeeping service was also outstanding. We always returned to our room to find everything impeccably arranged, and our clothes neatly folded—something that most hotels don’t offer. It really added to the comfort and care during our stay.
The hotel was also very accommodating, accepting all my Taobao purchases without hesitation. While the location on Nanjing Pedestrian Street means cars can’t drop off directly at the hotel, the staff is stationed nearby to assist with luggage, which made things easier.
Prime Location
The hotel is ideally situated on the famous Nanjing East Road, just a 2-minute walk from Nanjing East Station Exit 2. It's close to popular tourist attractions like Yu Garden and Xin Tian Di. There are also many delicious eateries and trendy, internet-famous restaurants in the area, such as 莱莱小龙, 蟹叁宝 and 沈大成, making it a perfect destination for food lovers.
Clean and Comfortable Room
The room was spotless, with fresh bedding and high-quality toiletries from Le Labo, a renowned perfume brand. Overall, I highly recommend this hotel for its excellent service, great location, and top-notch facilities.FromPHP 16,379
Outstanding4386 Reviews
The Bund Area Shanghai|2.2km from city centre
I tried to check in at 2pm, was informed that the room was not ready for at least 1 more hour.
Asked the receptionist for a restaurant, and instead of pointing out the ones from the hotel, she sent me to Yu Gardens...
Come back after an hour and was informed that I need to wait for another 30 min at least. I was given a voucher for a soft drink, and I headed to the lounge to get this drink, I showed the voucher to lady and she said for me to have a cold tea that I agreed. At 3:35 stand up to get my key and the waitress ask me to pay for the tea, I pointed out that I got a voucher and she said that voucher was not good for cold tea and I need to pay aroung 230RMB for a tea I didn't want at the beginning, I was there just for the absurd waiting time for the room to be ready! I asked the manager, and they said no need and they would take care...
Arrived in room 1771, a well-appointed room, tried to make a coffee, and the machine was not working... I called the concierge and informed about the machine, after 5 min a lady call me to offer me a bottle.of wine, that I declined as I don't drink offer fruit and at the end an upgrade to the room, I went to the toilet and left the room at 16:00 as I had a meeting. I arrived at the meeting with sweaty clothes and without taking a shower as I got the room over 90 minutes later... I received the key of the new room before I left, when I come back I tried to use the key but was not active, i headed back to reception to check what happened and they activated but didn't apologise for the mistake.
The new room had a view of the Bund, so there was no upgrade of the room itseld was just an upgrade of the view...
The hotel is nice, has good amenities, and breakfast is solid, fresh, but not as much choice as compared to Shangri-la Pudong.
The pool changing room and showers need better cleaning and mantenience.
The people at the reception and at the lounge need better training and level up their English to a better standard, hotel is 5 star, experience is far from it.FromPHP 13,641
Very Good3238 Reviews
Jing'an District Shanghai|0.94km from city centre
Here is my review for Sukhothai shanghai:
I recently stayed at The Sukhothai Shanghai, and overall, it was a wonderful experience. The hotel exudes elegance, the staff was incredibly welcoming and attentive, and the room was impeccably clean. Every detail, from the ambiance to the amenities, was well thought out, making for a comfortable and enjoyable stay.
However, my only issue was the bed and bedding. Unfortunately, I found the mattress to be less comfortable than expected, and the bed sheets didn’t feel as cozy as they should in a hotel of this caliber. I kept waking up throughout the night, which definitely affected my rest.
Overall, I would still recommend the hotel—just with a note that the bed and bedding may not be for everyone.FromPHP 11,890
Very Good7593 Reviews
Lujiazui Area Shanghai|3.19km from city centre
I stayed here with my family for 2 nights because we came to see Sunset Boulevard. The hotel was perfectly located to get to the theatre and close to other sightseeing spots too. The service at the hotel was great, we enjoyed the room and the breakfast buffet, and the Mediterranean Brunch at the Spanish restaurant was delicious. The price was also great for the location and quality. I’ll definitely be back, especially if I come to see another show in the same theater.FromPHP 6,359
Shanghai Hongqiao Railway Station Business Lounge
Locations
- North Lounge: Near North Entrance 3 (Departures)
- South Lounge: Near South Entrance 4 (Departures)
- Priority Access: Use Entrance 3 (North) or 4 (South)
Price
- Free for business class passengers
- ~¥100 per visit for others
Reviews
- Rated 4.2/5 (Quiet & comfortable, but can get crowded)
Shanghai Hongqiao Railway Station Luggage Storage
1. Storage Types and Prices
▶Self-service Lockers: ¥10-30/item (charged by size)
▶Staffed Counters: ¥20-60/item (suitable for large luggage)
Please note that the fees for each luggage storage are different.
2. How to find a storage point?
Follow the signs: Look for the blue / black sign "Left Luggage"
Main location:
▶ B1 Arrival level: Near the subway exit
▶ 2F Departure level: Check-in 3A/6A/10A/19A/23A/26A or 3B/6B/10B/19B/23B/26B (corresponding points in both the north and south squares)
3. Smart query method
▶Search for the “无忧存” (Wuyoucun) or "存知己"(Cunzhiji) mini program on WeChat to view the location of storage lockers in real time.:
✓ Number of available counters ✓ Navigation route ✓ Price description
4. Notes
▶ID card/passport required
▶ Business hours: 6:00-22:30 (manual counter) / 5:30-23:00 (self-service counter).
Please note that each luggage storage office has different opening hours.
Tips for foreign travellers:
▶The signs all have "Left Luggage" in English
▶If you can't find it, you can ask the staff "Xínglǐ Jìcún chù" (luggage storage)
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Shanghai Hongqiao Railway Station to Major Destinations
Starting from Shanghai Hongqiao Railway Station, you can easily reach Shanghai's core destinations! We have compiled the latest and most convenient transportation options for you, including metro/taxi/airport express, etc., with real-time estimated time and cost, to help you travel efficiently. (Based on Amap 2025 data).
1. Shanghai Hongqiao Railway Station to Pudong Airport (PVG)
Mode | Route | Time | Cost |
Taxi | Direct via S20 Expressway | 60 min | ¥150-220 |
Metro | Line 2 → Maglev (or Line 2 all the way) | 70-90 min | ¥8-55 |
Bus | Airport Line 1 (direct) | 90-120 min | ¥36 |
Suburban Railway | 10 minutes walk → Hongqiao T2 → Suburban Railway (to Pudong) | 60 min | ¥26 |
2. Shanghai Hongqiao Railway Station to Hongqiao Airport (SHA)
Mode | Route | Time | Cost |
Taxi | Direct (2 km) | 15 min | ¥20-30 |
Metro | Line 10 or Line 2 (1~2 stop) | 5-15 min | ¥3 |
Walk | Walk east for 500-800 meters (T2) | 10 min | ¥0 |
3. Shanghai Hongqiao Railway Station to The Bund
Mode | Route | Time | Cost |
Taxi | Direct via Yan’an Elevated Road | 30-40 min | ¥60-80 |
Metro | Line 2/Line 10 (Nanjing East Rd Station) | 45-55 min | ¥5 |
Bus | Bus 18, 71, 173 | 90-120 min | ¥4 |
Coach | Not recommended (no direct route) | - | - |
Hotels near The Bund
The Bund Tours
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NO.1
4. Shanghai Hongqiao Railway Station to Shanghai Disneyland
Mode | Route | Time | Cost |
Taxi | Direct via G50 Expressway | 50 min | ¥110-130 |
Metro | Line 10/2 → Line 11 (Disney Station) | 90 min | ¥7 |
Suburban Railway+Bus | Suburban Railway → Pudong 50 | 80-90 min | ¥22 |
No. 1009 Shendi West Road
Shanghai Hongqiao Train Station FAQs
1. How to buy a train ticket in Shanghai?
You can buy tickets at station counters, self-service ticket machines (available in English), or through apps such as Trip.com/12306.
2. Which is the largest train station in Shanghai?
Shanghai Hongqiao Railway Station (handles most high-speed trains).
3. Is Hongqiao railway station connected to the airport?
Yes! It’s 5-10 minute walk to Hongqiao Airport T2 (follow signs).
4. What is the difference between Shanghai and Shanghai Hongqiao train stations?
Shanghai Station: Downtown, mainly conventional trains.
Hongqiao Station: Located in the west of Shanghai, it mainly operates high-speed rail + airport link.
5. Is there a train from Pudong Airport to Hongqiao station?
No direct train. Take: Suburban Railway (¥26, 50 min), Metro Line 2 (¥8, 135 min) or Maglev + Metro (¥55, 90 min).
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