Posted on May 3, 2026
Anonymous UserHad a fantastic trip to Changbai Mountain during the May Day holiday! So lucky that Tianchi Lake was open. The hotel was incredibly comfortable – the room was spacious, bright, clean, and the bedding was super comfy. The service was warm and attentive, and the breakfast was delicious and plentiful. The outdoor hot spring is definitely worth experiencing, and the facilities are great. It was an amazing trip!
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Price per night from:€57
Posted on Apr 30, 2026
SUN_LisaThe environment is fantastic, very clean, and well-equipped. The hot spring experience was also incredibly relaxing. Breakfast offered a great variety, but what truly stood out was the service. Right after check-in, a butler was assigned to us, ready to answer any questions and provide helpful reminders. There was even a dedicated shuttle service for the hot springs. Any issues we encountered were promptly resolved by the staff – their service-mindedness was truly impressive! The hotel's exclusive access to Changbai Mountain was very convenient. Overall, it was an excellent stay, and I'll definitely be back!
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Price per night from:€195
Posted on May 11, 2026
Guest User
Stayed with my family during Chinese New Year. We booked a club suite and a club king room. The rooms were a bit dated but generally well-maintained. The club rooms come with executive lounge access. The light meals are served in the lobby on the first floor, and while the selection wasn't huge, it was convenient. We had a butler who added us on WeChat, recommended some local attractions and activities, and helped arrange transportation, showing good service. If you're bringing kids for skiing in winter, definitely book a coach in advance via the mini-program.
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Price per night from:€130
Posted on Dec 29, 2025
M9955****
Traveling during the off-peak season, the hotel was excellent, and the front desk was incredibly responsible, taking care of everything. The hotel even has its own shuttle service with drivers who pick you up and drop you off wherever you need to go, and they even help you bargain! Much appreciated. Soaking in the hot springs while it snowed, then hitting the slopes at 8:30 AM – it was a fantastic experience.
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Price per night from:€106
Posted on Jan 13, 2026
nurelya
Impression: The hotel is so cute and really kids oriented. Its newly built and opened, hence not all taxi driver knew about the location. In Trip.com - English, the name is Sunggari Club Hotel. But if you want to ask taxi driver or bus, you should mention Sungouli instead and search in Amap using chinese name given in Trip.com.
Location: West slope of Changbaishan. If the weather permitted, you can see the peak of Changbaishan from far away but very nice view. It was more happening at night around Swissotel area and more shops and restaurant around that area.
Hotspring located in Clubmed building not far ifrom Swissotel and Burger King. The shuttle bus will only drop and pickup at Swissotel and not Clubmed, so you have to walk back to Swissotel once you finished with the hotspring.
Pros:
1. Kids friendly - decorations, play area, room. All so cute and pretty.
2. The room package inclusive of the entrance vouchers and activities - skiing, deer place, hot spring, special event, breakfast. So it is really worth the money.
3. All the staffs are so friendly and helpful - even tried their best to communicate with us in English.
4. There is laundry room with washing machine and dryer and the detergents to wash and dry your clothes.
Cons:
1. The hotel supposed to be kids friendly, but smoking is allowed inside the hotel. We've requested non-smoking room and we've got it. but the problem is, it is not non-smoking floor. Shockingly, there is smoking area in the hallway of the rooms besides the elevator in every level. So the smell will travel to the entire hallway and into the room. Since it was winter and heavy snow, we can't really open the window to let the smell get off. It was so suffocating. Really frustrated in regards of this as I strongly suggest for the hotel to consider implement a strict rules not allowed smoking in the premise and have a dedicated smoking area far from the room and eating place to promote safe place for the kids.
2. Even the hotel considered new, the toilet bowl still old-school, not automated as most of the new airbnb/homestay that we went. So for Malaysian, no bidet is the big concern 😅.
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Price per night from:€91
Posted on Feb 11, 2026
Guest User
Right at check-in, we were given two warm bottles of Changbai Mountain mineral water. The room was standard, and the heating was very strong – we had to sleep with the window open. The hot springs, however, are in a separate building, and you have to walk through the lobby on the ground floor to get to them. The lobby and the breakfast area on the second floor weren't warm enough, making it easy to catch a cold after coming back from the hot springs. The hot springs themselves are communal and only have a few small pools; it's not really worth going unless you just want a quick taste of Changbai Mountain's hot springs.
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Price per night from:€88
Posted on Jan 11, 2026
Sunflower917
Here’This resort hotel was the most satisfying stay of our entire 8-day China trip across Harbin, Changbaishan, Xuexiang, and Yabuli. We stayed in a family residence unit, which allowed all of us to live together comfortably under one household.
The resort is extremely clean and well-maintained. Our unit even included a mahjong table and a private hot spring, which made the stay very enjoyable. Although the price is not cheap, it is definitely worth the money.
The butler service was excellent — the staff were attentive and always did their best to accommodate our requests.
Highly recommended. I’m confident you will have a pleasant and memorable stay here.
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Price per night from:€67
Posted on Jul 16, 2026|Superior Room - Garden-View (2 beds)
Guest User
The Crowne Plaza Changbai Mountain truly exceeded our expectations and was the most satisfying choice of our entire trip to Changbai Mountain.
The hotel's location is superb, right next to the North Slope entrance of Changbai Mountain. It boasts an exclusive green channel to the scenic area, meaning no need to wake up early and queue in long lines. We could easily enter the park, saving a lot of time. The overall architecture is in a forest cabin style, surrounded by dense trees, creating a serene and quiet environment.
The guest rooms are elegantly decorated with wooden furniture and landscape murals. The space is spacious and clean, and the bedding is soft and comfortable, ensuring a great night's sleep. The hotel also has its own natural forest hot springs. After a day of exploring, a soak there washed away all the fatigue from hiking. The staff were attentive and efficient. The breakfast offered a wide variety of exquisite and delicious dishes.
Choosing this hotel for your trip to Changbai Mountain is definitely the right decision. The experience was fantastic, and we will definitely stay here again next time we visit.
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Price per night from:€212
Posted on Jul 8, 2026
Guest User
My overall experience at the hotel this time was incredibly pleasant, and I especially want to commend the front desk staff! As soon as I walked in, they proactively came forward to greet me warmly. Their attitude was consistently gentle and polite, without a hint of perfunctoriness. When I inquired about the check-in process, the staff patiently and thoroughly explained each step. If there was anything I didn't understand, they would repeat the explanation in detail, and proactively helped me verify information and reminded me of important points, saving me a lot of hassle. They handled issues efficiently and without delay, responded promptly to requests, and showed empathy by thinking from the customer's perspective. The entire communication process was smooth and comfortable. Guest Service Manager Wang Bingshu provided professional and warm service, with thoughtful and meticulous attention to detail, making me feel genuinely welcomed from the moment I arrived. This experience was perfect, and I will definitely choose this place again if needed in the future, and I highly recommend it to everyone!
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Price per night from:€96
Posted on Mar 24, 2026
Anonymous UserFacilities: Very complete, has everything you need. The decor is also very artistic, fitting well with the Changbai Mountain scenic area.
Hygiene: Found a strand of hair in the fried rice at breakfast. For a four-star hotel, that's really unacceptable 😂, just like a fly-ridden diner.
Environment: Quite good and beautiful.
Service: The staff at the lobby and bathhouse are all very enthusiastic, answering all questions and always happy to help. A short-haired staff member even enthusiastically told us how to best explore the area, as we hadn't planned anything, and was very patient. However, there's a manager or someone at the front desk who always seems very impatient when answering questions – I've truly never seen such an attitude 😂, and it wasn't even a difficult question. Also, the driver: if shuttle service is provided, why can't it be perfect? He also seemed impatient and didn't help with luggage when we got out. He even honked furiously just because we didn't know how to close the trunk 😂. This hotel should be one of the better ones in the area, so it would be a shame to lose out because of these small issues. Overall, the service from the other hotel staff was quite good.
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Price per night from:€190