Hot Springs Hotels in Jilin, China

The room is very big. Our room is on the sixth floor. The balcony faces the outdoor hot spring yard, which is still very beautiful. However, the air conditioner seems to be controlled uniformly. No matter how you blow, it is always cold. The power of the whole house will be cut off at a fixed time, which is really weird. Our whole family was watching TV and suddenly the power went out, and then it came back on. It happened three times in total. I have never stayed in such a hotel. You have to pay for more mineral water. You can order food in the restaurant on the first day, but it is all self-service on the second day. It is very expensive, more than 100 per person. There is no other choice. I am really dissatisfied with the frequent changes in the hotel's policies; the indoor hot spring and the outdoor hot spring are separated by a long distance, and the corridor in the middle is very cold and windy, which is really unreasonable. In short, it is a very ordinary hot spring hotel. There are not many people left, and they are all on vacation.

The room was very spacious and clean, with excellent bedding and amenities. I booked two rooms, and they gave me the closest one, which I'm really grateful for. The price is also very affordable in the summer. Parking is easy. Restaurants and hot springs are nearby. A busy area with plenty of restaurants is only a ten-minute drive away.

I had a very pleasant stay at this impressive hotel in Chang Bai Shan. The property is huge and well designed, comprising three towers, yet it remains well organised and easy to navigate. The location is extremely convenient, especially for visiting the West Entrance of Tian Chi. A big plus is the hotel’s shuttle bus service, which provides pick-up and drop-off to the main attractions, making sightseeing very hassle-free, especially in colder weather. Arrangements have to be made at front desk in advance. The food was another highlight. The Korean cuisine at the food hall was absolutely delicious and well prepared. After a day of exploring, the hot springs were fantastic—clean, relaxing, and a perfect way to unwind. What truly stood out was the hotel staff. They were consistently friendly, attentive, and went the extra mile to make guests feel at home and well assisted throughout the stay. Breakfast was equally impressive, offering a wide variety of choices to suit different tastes. Overall, this hotel offers excellent facilities, great food, convenient transport, and outstanding service. I would highly recommend it to anyone visiting Chang Bai Shan, especially those planning to explore Tian Chi. One thing to note is that during winter, the aircon only blows warm air. You have to open window to allow for cold air in.

The stay was amazing. Hotel staff were very helpful. We had a staff member allocated to us for any questions. We are non-chinese speaking travellers and we communicated with the staff through WeChat which was very efficient with the auto translate function. We had RAIN who was responsive and helped us with a lot of questions. RAIN also provided great dinner recommendations as well as arranging transportation Location is great, right next to the ski lifts and food hall The Onsen (Soup) included in the package has amazing facilities. Inside the onsen thouguh the soup temperature did not feel hot enough The food hall at the ski resort was very good as well, a great variety and value

Our family of 4 had a wonderful 2 nights stay in mid December. The great service started even prior to our stay as we had 2 personal concierge 小张 & 莹莹 assigned to us. We had requested for connecting rooms via Trip and 小张 & 莹莹 contacted us directly via WeChat. They not only helped us get connecting rooms, they also gave advice and helped to arrange for our luggages to be sent to the hotel while a private driver (additional cost) picked us from the train station to start our tour of Changbaishan immediately so that we do not have to waste time traveling. All the staff at the hotel were wonderful as well. Our room package included 3hr ski tickets and access to the natural hot spring. It was our family’s first time trying to ski and we asked our personal concierge to arrange for private coach (additional cost). Immediately upon arriving at the ski lodge the coach was waiting and led us through the entire chaotic process of collecting and wearing the gears. The hotel has direct unlimited access to the hot spring and it was also a great experience not to be missed (Don’t forget to pack your swim wear!) It even has a fish pool where we dip our whole body. There’s also a Cute Pet Paradise with different animals you can feed. Overall there’s plenty of activities for everyone and we will definitely highly recommend the hotel to everyone coming to Changbaishan.

Our trip to Changbai Mountain this time was fantastic, and I have to give a huge shout-out to the excellent service! Right from the start, Manager Benjamin had everything perfectly organized, from details like ski equipment deposits, operating hours, and hot spring reservations, to even sending videos of the routes to the ski resort. We didn't have to worry about a thing. What was most thoughtful was how customer service would proactively remind us of every schedule point, such as breakfast times, shuttle departures, and when the ski resort closed. They were more punctual than my own alarm clock! The hotel rooms were also clean and tidy.

Room facilities: Everything was well-appointed, and watching the snowflakes fall from the balcony was incredibly picturesque. Value for money: This Hilton hotel was the most worthwhile booking of my Changbaishan trip. The package included hot spring and skiing tickets, both of which were very practical and made the entire trip incredibly fulfilling. Breakfast: There was a good variety of options, more than enough for us women with smaller appetites. Bed: Very comfortable, just the right firmness. Restaurant: On the first day, we had Korean BBQ at the hotel. The dishes were exquisite; it didn't look like much, but two of us ate until we were stuffed. Location and transport: The location is excellent, very close to the entrance of the North Slope scenic area. Service: What deserves the most praise is the hotel's truly outstanding service. They meticulously arranged transportation for us to every attraction, which was incredibly thoughtful. Every staff member was enthusiastic, helpful, and answered all our questions, making us feel like old friends. They went out of their way to accommodate our requests for a room upgrade and late check-out. Next time I come to Changbaishan, I must stay at the DoubleTree by Hilton again.

We had an excellent stay in Homm Changchun Beihu. From the moment we stepped into the hotel, the lobby was very tastefully decorated, and staff was available to attend to all our needs. The hot spring was very relaxing, with both indoor and outdoor pools. We really enjoyed the ethnic photography session as well, and topped up for extra photos as it was very professional. Overall, a very pleasant and memorable stay in Changchun!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

I booked a Stone Age-themed room, which my kids absolutely loved and had a blast playing in. The complimentary hot spring tickets were a fantastic value. From the moment I got off the bus and walked through the gate, I felt the service was exceptional. The doorman, the front desk, and even staff I didn't recognize were all incredibly welcoming and helpful. The infinity pool inside the hot springs was stunning, the food was reasonably priced, and the bath attendants were incredibly helpful, offering helpful guidance on every floor. Ms. Lin Haixia was especially helpful. She was my lucky star. I was just worried about getting a return ticket, and she just chatted with me and got a notification on her phone that she had been put on the waiting list. So lucky!