Highly recommended.
Clean facilities with two public onsens and an amazing few of Mt. Fuji. If you do not end up with a mountain view room do not be too concerned- there is an observation deck up stairs.
Private onsens are available for rental.
Great service and a relaxing environment, if you find yourself in the area I suggest a 2 night stay at minimum- I had only booked one night and it felt insufficient to fully immerse oneself in the relaxing atmosphere.
Fuji-Q Hotel is part of the Fuji-Q Group, located on the mountain north of Lake Yamanakako. If you call the hotel from Yamanakako Bus Station, they'll send a car to pick you up. There was a handsome foreign gentleman at the front desk who gave a very detailed explanation of the hotel's facilities – big thumbs up! We booked a balcony room, which was great value for money. The room was spacious, and the complimentary bottled water had a lovely design, perfect for Instagram photos. The view of Mount Fuji from the balcony was absolutely stunning, and you could pretty much overlook the entire Lake Yamanakako. We tried both hot springs at the hotel, each with its own unique charm. The 'Starlit Bath' allows you to gaze at the starry sky from the outdoor pool at night, while the other hot spring offers views of Mount Fuji's sunrise in the early morning. Unfortunately, you can't take phones inside for photos. The hotel's breakfast was also delicious with a wide variety of options. When we visited, the hotel was even hosting a haiku event, and if your submission was chosen, you could win a free night! I wonder if our entry will be lucky enough to be selected. Anyway, it's the thought that counts, haha. All in all, it was a fantastic stay.
We received a free upgrade to a room with a view on mount fuji which was great. The room was spacious and decent. Location is ok, but we arrived late and we could not get anything to eat anymore (also not nearby) arrived at 22:30 or something. We did not make use of the Onsen or something so cannot comment about that
Receptionist is very friendly, helping us and explaining in details for the amenities in the hotel. We stayed 3 days 2 nights in the hotel, on the second day onsen is under maintenance and great that hotel arrange to send us to another onsen area for complimentary onsen experience. View from the level 4 breakfast area is stunning Mount Fuji view, please don’t miss booking breakfast of the hotel. There’re plenty of restaurants in the hotel, and even at the onsen place. Room is pretty good because tea table and chairs are in the room taking up the space. You’ll enjoy your stay in the hotel, at least we enjoyed.
The hotel staff provided excellent service, even offering a hand-drawn map for reference. The location is incredibly convenient; whether you're coming from Gotemba Premium Outlets or taking a bus to Tokyo, you can board right at the hotel entrance.
We were lucky enough to have a view of Mount Fuji from our room, which my friends absolutely loved for taking photos.
The front desk staff spoke good English, so communication was seamless.
The 150 JPY per person hot spring bath was an amazing value! On a weekday evening, it wasn't crowded at all, and it even had an outdoor bath. I imagine it would be absolutely beautiful if it were snowing.
The hotel offers a shuttle service, with pick-ups in the afternoon and drop-offs until around 10 PM. They also provide transportation to Oishi Park; just contact the front desk in advance. This time, I booked a Japanese family room, which was quite spacious with a separate wet and dry area. The beds were already made when I entered. From the room, I could see Mount Fuji in the distance – it was absolutely beautiful to wake up and do my makeup at the table while admiring the view. Both breakfast and dinner were set menus, which was nice. The hotel service was excellent, and there was a Chinese-speaking staff member at the front desk, so language was not an issue at all.
・I think it would be better if they were a little more welcoming and didn't get hung up on appearances.
・The hot water kettle has a Japanese setting, so a foreign tourist who was having trouble using it spoke to me in English and explained how to use it.
・The parking lot should be made a little easier to understand and use.
・I'm glad that my family liked the Japanese-style room, and my child said, ”I want to go to the shrine room again.”
The hotel's location is excellent, just a short walk to Lake Kawaguchiko. We chose a room with windows, and the hotel gave us a corner room, so the front window offered a perfect view of Lake Kawaguchiko, and the side window overlooked Mount Fuji. The hotel also has free hot spring baths, which was a nice bonus. We also booked breakfast and dinner, and they were quite good!
We booked this stay for the in-house public hot bath and the lakeside advantage. Check-in was smooth and fast with the staff providing a lot of information, events happening nearby and the different attractions. They spoke good English and was very helpful and informative.
The room was disappointing though. It was old, no functional furnitures. The seat covers were very old and with stains. Tv was too small for the size of the room. No convenient outlet near, we used a outlet that was meant for a lamp. Bedding was comfortable though. It is based on traditional house style.
The bath was wonderful, not crowded at all. Dont think its worth the price with its current fixtures and furnishing. Unless it was the room that faces the lake but for that they will charge extra.
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CCongcongThe hotel's location is excellent, though the room was a bit small. Luckily, we used the large public bath, which had soaking tubs and an outdoor onsen. We could even see Mount Fuji from our room! The complimentary breakfast was decent, but a group of noisy Korean ladies were a bit disruptive. The dinner, however, was amazing: roasted beef, two or three types of fish, seafood paella, and curry – it far exceeded my expectations. I had read reviews saying dinner was very simple, but my actual experience was completely the opposite; it was incredibly rich and varied. Transportation was also convenient. We walked along Lake Kawaguchiko from the station when we arrived, taking many beautiful photos, though it was a shame the cherry blossoms hadn't bloomed yet. In the evening, we took a bus to Oishi Park to see Mount Fuji at dusk. When we left, we arranged for the hotel's shuttle service, and it only took five or six minutes to reach the station. I've actually visited Mount Fuji many times, mostly in summer and autumn, but I've never seen it so clearly from its base as I did this time. Absolutely delightful!
LLebuqidechensansuiFuji-Q Hotel is part of the Fuji-Q Group, located on the mountain north of Lake Yamanakako. If you call the hotel from Yamanakako Bus Station, they'll send a car to pick you up. There was a handsome foreign gentleman at the front desk who gave a very detailed explanation of the hotel's facilities – big thumbs up! We booked a balcony room, which was great value for money. The room was spacious, and the complimentary bottled water had a lovely design, perfect for Instagram photos. The view of Mount Fuji from the balcony was absolutely stunning, and you could pretty much overlook the entire Lake Yamanakako. We tried both hot springs at the hotel, each with its own unique charm. The 'Starlit Bath' allows you to gaze at the starry sky from the outdoor pool at night, while the other hot spring offers views of Mount Fuji's sunrise in the early morning. Unfortunately, you can't take phones inside for photos. The hotel's breakfast was also delicious with a wide variety of options. When we visited, the hotel was even hosting a haiku event, and if your submission was chosen, you could win a free night! I wonder if our entry will be lucky enough to be selected. Anyway, it's the thought that counts, haha. All in all, it was a fantastic stay.
KKanoksri K.The room is a comfortable size and offers a lovely view of Mount Fuji from the corner. It is clean and well equipped, with individual air-conditioning in the room. All the staff are friendly and provide excellent service. The hotel also has onsen facilities, including separate male and female as well as private onsen. Parking is available, located a short distance from the hotel.
GGuest UserThe hotel's location is excellent, just a short walk to Lake Kawaguchiko. We chose a room with windows, and the hotel gave us a corner room, so the front window offered a perfect view of Lake Kawaguchiko, and the side window overlooked Mount Fuji. The hotel also has free hot spring baths, which was a nice bonus. We also booked breakfast and dinner, and they were quite good!
GGuest UserHighly recommended.
Clean facilities with two public onsens and an amazing few of Mt. Fuji. If you do not end up with a mountain view room do not be too concerned- there is an observation deck up stairs.
Private onsens are available for rental.
Great service and a relaxing environment, if you find yourself in the area I suggest a 2 night stay at minimum- I had only booked one night and it felt insufficient to fully immerse oneself in the relaxing atmosphere.
MmgchshcyThis is a fantastic Japanese onsen hotel! The views of Mount Fuji and Lake Kawaguchiko are stunning, and the staff are incredibly friendly. The shuttle service is very convenient, and I slept so well after a relaxing soak in the hot spring at night. 😊
LLingLing*The hotel offers a shuttle service, with pick-ups in the afternoon and drop-offs until around 10 PM. They also provide transportation to Oishi Park; just contact the front desk in advance. This time, I booked a Japanese family room, which was quite spacious with a separate wet and dry area. The beds were already made when I entered. From the room, I could see Mount Fuji in the distance – it was absolutely beautiful to wake up and do my makeup at the table while admiring the view. Both breakfast and dinner were set menus, which was nice. The hotel service was excellent, and there was a Chinese-speaking staff member at the front desk, so language was not an issue at all.
PPurpleblessReceptionist is very friendly, helping us and explaining in details for the amenities in the hotel. We stayed 3 days 2 nights in the hotel, on the second day onsen is under maintenance and great that hotel arrange to send us to another onsen area for complimentary onsen experience. View from the level 4 breakfast area is stunning Mount Fuji view, please don’t miss booking breakfast of the hotel. There’re plenty of restaurants in the hotel, and even at the onsen place. Room is pretty good because tea table and chairs are in the room taking up the space. You’ll enjoy your stay in the hotel, at least we enjoyed.
RRomain DannaWe had a wonderful stay at Grand Mercure Yatsugatake as a family traveling with a baby. The hotel is surrounded by nature, with beautiful views of the mountains, which immediately creates a calm and relaxing atmosphere — perfect for families who want to slow down and breathe.
The hotel is very family-friendly. Traveling with a baby can be stressful, but the staff made us feel welcome and comfortable from the moment we arrived. Everyone was kind, patient, and attentive, which really made a difference for us as parents.
The room was spacious, clean, and quiet, with enough space to comfortably stay with a baby. We especially appreciated the peaceful environment at night, which allowed our baby (and us!) to rest well.
The facilities were also well suited for families. The common areas are easy to navigate with a stroller, and the overall layout of the hotel feels relaxed and not overwhelming. The natural surroundings add a special charm and make the stay feel refreshing and rejuvenating.
Overall, Grand Mercure Yatsugatake is an excellent choice for families with babies who are looking for comfort, tranquility, and good service in a beautiful natural setting. We would definitely consider coming back and recommend it to other families traveling with young children.
GGuest UserFor any Yuru Camp anime fans, if you also are interested in an Onsen experience this is the perfect place. The facilities and staff are amazing! I couldn't believe the size of my room, especially after coming from a business hotel in Tokyo. I thought Deluxe Twin was just the ”deluxe” version of a standard single twin size bed room instead of two twin beds but there are no complaints.
Given it's more remote location I was expecting zero English but I was so surprised at how well some of the staff spoke English and had print outs for English speakers. I have to shout out two staff members, Nozomi and Joon Bae's english combined with my limited and grammatically atrocious Japanese they went above and beyond making me understand how everything worked as well as assisting me with my ventures outside of the onsen. They have two e-bikes available for rent which I rode to the next station on the minobu line so I could visit the school that was used in the anime as well as get a taxi to take me to Lake Shibere, from episodes 6 and 7 of season one.
It was my first time in Japan, being the only foreigner at the hotel for the two full days, I only visited the baths once however the facilities are amazing and I plan on going back to use the Onsen more.
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