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Crowne Plaza Adelaide, an IHG Hotel
4.7/563 Reviews

Crowne Plaza Adelaide, an IHG Hotel

CBD Adelaide|2.68km from John E Brown Park (Park 27A)
Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth.  The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken.  It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu,  and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine,  put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving.  I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back,  and a

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Top rated hotels in Adelaide

Searching for hotels near John E Brown Park (Park 27A)? Compare room rates and reviews to find your ideal stay.
Greenways Apartments
3.6/537 Reviews
You have to make your own breakfast. There is a kitchen, which is very convenient. One of the rooms has a bed in the closet, which can be taken out for an extra bed. Even the sofa in the living room sleeps comfortably, and there is free parking.
Grosvenor Hotel Adelaide
4.3/576 Reviews
CBD
The room and staff were great. However, there were sounds coming from the ceiling fan in the bathroom, sounds which very much seemed like there were rats up there.
Eos by SkyCity
4.6/5103 Reviews
CBD
I was looking for a touch of special to celebrate my wife's 50th birthday. So I booked a room with a river view because I thought that would be nice to wake up to. Well, when we arrived, we had been upgraded to a 'suite'! We were blown away at this room, wall to ceiling views, dining room, bath, balcony. 'Pretty woman' eat your heart out. We didn't dine there as it was a Sunday night and not all of them were open but the facilities looked good. Staff were very professional and friendly at check in and check out. Very little surprises me these days. but EOS did. Thank you very much for exceeding our expectations and giving us an experience we will cherish forever.
Hotel Grand Chancellor Adelaide
4.3/5122 Reviews
CBD
The checkin was a bit slow, but maybe the people in front of us all had issues - it seems that way because our checkin was quick. The rooms were fantastic. Spacious, comfortable and quiet. The bathroom was particularly big. Good bed. Wifi worked well. Good toiletries. Breakfast was excellent, although the coffee machine could do with a bit of a lift. The staff were moving around between the kitchen and front counter so it's a bit hard to nail them down to make fresh eggs. Location is great. Easy to reach from the airport by bus (or taxi). Also a short walk to the train station. Really impossible to fault.
InterContinental Adelaide, an IHG Hotel
4.2/5125 Reviews
CBD
Lovely hotel. Great location near river and festival precinct. Club lounge provided great breakfast options and evening canapes and drink selection were very generous ( enough to replace dinner on at least one occasion).
Cosmo on Bank
3.1/5135 Reviews
CBD
This is one of the worst hotels I have ever stayed at, the warning signs were there as soon as you walk in the lobby. It was dirty, disorganised and some of the the other guests who were coming and going looked dodgy. The lift was dirty, the hallways were dirty, carpet sticky underfoot, the rooms were just as dirty, dated and generally rundown. You can’t sleep at night, the noice is terrible from the street below, lots of parting people, wandering crackheads in the early morning hours and then council workers cleaning up the streets. The photos and hotel description on the Qantas hotel booking page are completely misleading. Definitely do not stay here, it’s a dump !! I booked for two nights and left after night one, best decision even though it cost me more.

Frequently Asked Questions

  • Which hotels near John E Brown Park (Park 27A) are popular with budget travellers?

    Whether you're travelling for business or going on a holiday, YHA Adelaide Central, Adelaide Backpackers Hindley St and Swainson on Bent are popular hotels at great price points.

  • What's the average price of hotels near John E Brown Park (Park 27A) this weekend?

    According to Trip.com, the average weekend price for 1 night at a hotel in John E Brown Park (Park 27A) in Adelaide is TWD 9,941. Due to frequent price changes, the above prices are for reference only.

  • What's the average price per night of hotels near John E Brown Park (Park 27A)

    According to Trip.com, the average weekend price for 1 night at a hotel in John E Brown Park (Park 27A) in Adelaide is TWD 5,720. Due to frequent price changes, the above prices are for reference only.

  • Which hotels near John E Brown Park (Park 27A) have free Wi-Fi?

    Whether you're travelling for business or leisure, Wi-Fi is an essential. Adelaide Travellers Inn Backpackers Hostel, Stamford Plaza Adelaide and Cosmo on Bank are all popular hotels that have free Wi-Fi.

  • Which popular hotels near John E Brown Park (Park 27A) have restaurants?

    If you like the idea of sampling local flavours while travelling, consider staying at Adelaide Travellers Inn Backpackers Hostel, Stamford Plaza Adelaide and Hilton Adelaide . There are plenty of restaurants that serve local dishes near these hotels.