A terrible experience from start to finish. . . the highlight of this holiday was coming home. We changed room three times after the first room had faeces on the bed linen, second room offered had exposed live cables coming from the wall and we accepted the third room at 7pm on arrival day as we were exhausted. We lived in a filthy room for ten days alongside large groups of stag/hen parties which we had to call reception due to them hammering on our door at 3-5am in the morning. We stayed in Block M2 which is a fair way to walk to the pool, restaurants and bar. The hotel staff at the pool bar were miserable and unhelpful. There was no kettle or hairdryer in the room and we had to hire a hairdryer for 20 euros. The food here is made up from left over food from the main restaurants. Tasteless, repetitive, hardly any choice and very unhygienic staff. The pool bar toilets are disgusting, the door was broken and i complained three times but it didn't get repaired. There are no cleaners so expect the worst. One morning i went into the toilet and it hadn't been cleaned since the day before. If the food doesn't put you off the toilets do. There is only one unisex toilet on the terrace (were entertainment is) so expect to queue and take your own toilet roll if you do visit this hotel. The drinks were cheap containing very little alcohol and the queues to get them showed how understaffed this hotel is. The food and service in the main restaurant is very poor. The glasses and plates were stained and all meat dishes were luke-warm and disguised with sauces, originating from leftover meat - i ate bread, salad and cheese for 10 days. You need to get two lifts to the restaurant and the lifts had an odour of urine or vomit on a few occasions. Finally the third room we stayed in was thick with dust, stained surfaces and the cleaners did not clean it once in ten days. They made our beds but they did not change them or do any cleaning. The dust on the headboard was thick and the local insects which thrive in this environment will bite you. Do not be tricked by the location and scenery of the website's photographs. Yes the scenery is nice but the hotel is very poor in all aspects of what it offers. It is certainly not good value for money. It is unsuitable for elderly people having listened to several other visitors whilst there - there is a steep hill from the pool bar going to restaurant. Worst holiday i have ever had and i have stayed in cleaner hostels. The only positive i can take from our stay here was that when Ryanair cancelled our flight home, The Jet2 representative LAURA went above and beyond to help us - despite us not being her customers. Laura was friendly, assisted us with arranging flight home, luggage information etc and she gave the most friendliest and helpful service in the hotel throughout our stay. Do not book!!!