Guest User
November 9, 2023
We booked a 3-night stay here for our anniversary. It was a disappointing experience. The staff were all nice and friendly, but there were so many miscommunications and unmet expectations. We booked the couple's package, which was supposed to include a 3-course dinner for each night. We were told on the first night at dinner that this had changed to just one entree each. We were then told on the second night at dinner that there was a $5 surcharge on the steak. The service itself was also inconsistent - servers don't ask if we want salt, pepper, ketchup, sugar/milk, etc. One server misidentified the food in the high tea set. The package was supposed to include a complimentary product worth $75, but at check-out, the staff member had no idea what we were talking about. There was no acknowledgement either that we were celebrating an anniversary - I'd expect something small, even a token, as part of the customer service. The experience left a bad taste in my mouth. It was a shame that our anniversary had to be spent at a place like this. I would say that anyone who chooses to stay here should be very careful and ask lots of questions, because what is communicated is not what you're going to get.