I honestly almost didn't book this hotel due to the negative comments. I must say I'm glad I took a chance with Flagship hotel. The hotel is a ways off from the ****** area but that is exactly what I was looking for. Upon entering the hotel the first thing I noticed is that the lobby is beautiful. Very clean and up to date. The 2 receptionist women I met were very friendly and professional. I was checked in about 5 minutes flat. There are 4, maybe 5 elevators. All were in working order and clean. My room was on the 12th floor and the room was spotless. It was a little smaller than I had thought but not so much that it bothered me. Bathroom, kitchenette, bedroom, and living room area were all perfect. But I think my favorite part of the room had to have been the view. Every room has a balcony and I had a very nice view of the ocean and the city. The arcade is small but it did the job for my kids. Me and my wife even played a few games. I like the fact that the hotel has a pool and the pool was clean as well. If you go at the right time it may be empty for hrs so we definitely enjoyed the pool time and I enjoyed the jacuzzi area. We paid to go to the Waterpark nearby but it was insanely crowded! My family and I stayed for a few hrs but my kids couldn't wait to run out that place and run back to the hotel pool lol. I could go on about my great time but I will say different ppl often have different expectations and therefore different experiences. I personally would definitely re