Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 20, 2026
Guest User
Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day.
The front desk staff spoke fluent English, which made communication quite easy.
Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly.
The downsides were the low water pressure in the bathroom and the water not getting hot enough.
They provided Aesop amenities, and the ginger scent was lovely.
The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience.
The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.
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Price per night from:€439
Posted on Jul 10, 2026|Superior twin (extra bed)
Guest UserI always opt for five-star hotels when I travel, but summer prices were just too high this year. So, I took a friend's recommendation and booked this place instead. 👍
It's about an hour from Kansai Airport, and Exit 13 is the closest to the hotel. The downside is there's no elevator there, so if you have a lot of luggage, I'd suggest Exit 16, which has one.
The hotel's service and facilities are excellent. The room was quite spacious by Japanese hotel standards, and the bedding was incredibly comfortable – we slept soundly every night. The location is also fantastic, about a 15-minute walk to Shinsaibashi. We stayed for five nights this time and visited Kobe and Kyoto. The Chuo and Midosuji subway lines right downstairs were super convenient.
I have to mention one particular incident. Check-out was at 11 AM, and our flight wasn't until 5 PM on the last day. Thinking we had plenty of time, my child and I went to Nipponbashi that morning. It wasn't until we got there that I remembered check-out was at 11! Luckily, my mother wasn't with us; she was having coffee at a cafe across from the hotel. I immediately contacted her and asked her to rush back to check out. But to our surprise, her Huawei phone couldn't connect to the hotel's Wi-Fi when she got back, and the only Pocket Wi-Fi device was with me! 😵💫 Since the reservation was under my name, the front desk needed to confirm check-out with me personally. But there was a language barrier, and my mom had no internet. She was incredibly flustered at that moment. Just then, a Chinese-speaking staff member appeared. He first calmed her down, telling her not to worry and that he would find a way to contact me, also explaining that the hotel's network was often unstable. He then took out a device and tried to connect her phone to the Wi-Fi in the lobby, but after many attempts, it didn't work. So, he took my mother back to the room and tried many more times until it finally connected, and he was able to reach me... His professionalism and meticulous work attitude deeply touched our entire family. We'd like to express our gratitude once again! I will definitely choose Tokyu Stay Osaka Hommachi again next time I visit Osaka. 👍
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Price per night from:€64
Posted on Jul 13, 2026
ReefurjiangThis hotel offers a truly great experience, it's my favorite in the city center, and the value for money is exceptional. The rooms are a spacious 25 square meters – a huge improvement from previous stays where I've paid more for tiny rooms where I couldn't even open my suitcase! No such worries here. The room was brand new and spotless, with daily housekeeping and water refills. Just a short walk away, there's a 7-Eleven, and on the way back, you'll find plenty of restaurants like Yoshinoya, Torikizoku, and Sukiya. Plus, there's a free hot spring bath on the 2nd floor. It's really relaxing, not huge but perfectly adequate. After a long day, a soak in the tub is pure bliss. Being a Marriott property, the quality is, as expected, top-notch!
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Price per night from:€87
Posted on Aug 26, 2026|Superior Semi Double Room(Non-smoking)
Guest UserPros: The hotel's location is superb. You can directly access the lobby from the subway without even exiting the station. Step downstairs and you're ready to explore. Daimaru Department Store and the pedestrian street are right across the road, making it incredibly convenient for shopping. The views from the higher floors of the hotel are also excellent.
Cons: Check-in is handled centrally and often involves queues. The lobby itself has very limited seating. The main road outside is bustling, but at night, modified cars and motorcycles create a lot of noise, which is quite noticeable even on the higher floors. Highlight - On the first night, we asked the front desk for earplugs, and the staff member was very nice and thoughtful. However, on the second night, when we went to the front desk for earplugs again, the staff had changed and their attitude was terrible. At first, they said they didn't provide earplugs. When we mentioned they did the night before, they checked and then claimed they were out of stock. Their entire demeanor was impatient and I strongly suspect they were being dishonest. One star.
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Price per night from:€55
Posted on Jun 22, 2026|Run Of The House
Anonymous UserI really enjoyed my stay in this hotel. It was clean and had nice amenities! I will give perfect score if:
1. They had a better pillow. The Japanese pillow is very hard. It is like sleeping in a stone.
2. The onsen has women staff, it is such a surprise to see a woman doing things in such place with people who are naked. Is a man okay to serve in the women onsen? I think it was awkward for the woman worker.
3. The quilt is like silk, it slides down to the bed when you are sleeping. It is not so comfortable to sleep on.
Other than these 3, everything is perfect.
There is not much in the area of the hotel but It is 6 minutes walk away from Awaza station, a few stops away from Namba station (where is dotonbori) there is a 7/11 beside the hotel.
I have not tried the breakfast, but there is a drink area open from 6-9 pm and you can get some beauty mask or other small things everyday in the reception. The receptionists are kind and polite and the hotel was quiet. The room is small but is convenient.
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Price per night from:€34
Posted on May 16, 2026|Superior Twin Room
PAPI MARK
Lively Osaka was very cozy & very friendly staffs who all spoke decent English. Their hospitality was definitely one of the best I’ve been to in 🇯🇵 also a good size room for BIZ traveller (wish they offered 1 King instead of 2 twins). Bfast was acceptable but if u stay more then few nights might get tired of them since it’s the same daily! Overall was a nice experience & will for sure try their sister hotel chains in other cities!
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Price per night from:€53
Posted on Mar 24, 2026
Layna827
The hotel's location is excellent and easy to find, making transportation incredibly convenient. The room was clean and tidy, with good natural light and ventilation. The bedding was soft and comfortable, ensuring a very restful sleep. All the facilities were well-maintained and fully functional; the hot water was consistent, and the soundproofing was effective. The front desk staff were warm and attentive, handling check-in and check-out efficiently. Overall, I had a very satisfying experience and found it to be great value for money. I will definitely choose this hotel again for my next trip.
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Price per night from:€34
Posted on May 31, 2026
Guest UserDisappointing hospitality and poor organization, despite decent facilities
There are three major downsides to my stay at this hotel.
First and foremost, the check-in process was poorly managed. While having guests wait until 3:00 PM to check in is highly understandable, the complete lack of queue management is unacceptable. I went to the counter at around 2:55 PM to get myself ready for the check in, but the staff instructed me to go back to the waiting area and wait. However, right at 3:00 PM, newly arrived guests immediately formed a line at the counter. Those of us who had been waiting patiently in the seating area had to rush over to secure a spot. Everyone was scrambling to get into line as if we were asking for a free stay(Pic.1). The hotel showed a blatant lack of care for its guests. To make matters worse, guests are required to use a self-check-in system, which feels like shifting the operational burden from the staff onto the guests. This experience clearly reflects that the hotel prioritizes its own convenience over the comfort of its guests—a concerning approach for any hospitality business.
The second major issue is the Wi-Fi. The internet speed was incredibly low to the point of being completely unusable(Pic.). If you rely heavily on hotel Wi-Fi for work or travel planning, I highly recommend looking elsewhere.
The third point, though less severe, is the location. The hotel is situated a bit far from the subway, sitting almost exactly halfway between two stations. Regardless of which station you use, you will have to walk an equal distance of about 500 meters from either Hommachi Station (Red Line) or Sakaisuji-Hommachi Station (Green Line). While this is not entirely the hotel's fault, it is worth noting for future guests.
To be fair, I would like to highlight some positive aspects. The hotel facilities are decent. They provide complimentary coffee and thoughtful amenities such as utensils and chopsticks for guests to use.
Ultimately, I believe a hospitality business should always prioritize customer service and guest satisfaction over its own convenience, even if turning a profit is the ultimate goal. Unfortunately, my experience here made me feel like the guests are not a priority. Perhaps I was just unlucky, as I had read the reviews thoroughly before booking and saw no mention of these issues. I am sharing this experience simply to help others make an informed decision.
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Price per night from:€37
Posted on May 10, 2026
Guest UserI recently stayed at Hotel Hanshin Osaka during my trip to Osaka, and overall it was a very satisfying experience, especially for a first-time solo traveler visiting the city.
One of the biggest advantages of this hotel is definitely its excellent location. The hotel is conveniently connected to transportation, making it extremely easy to travel to many of Osaka’s famous attractions and shopping areas. Whether I wanted to visit Dotonbori, Umeda, Osaka Castle, or even take day trips to nearby cities, getting around was smooth and stress-free. For someone traveling alone and unfamiliar with Osaka, staying here made the entire trip feel much more comfortable and convenient.
Another thing that impressed me was the service provided by the hotel staff. The front desk employees were always polite, professional, and welcoming. They greeted guests with genuine smiles and were very helpful whenever I had questions. Even though there was sometimes a language barrier, they still tried their best to assist me, which made me feel appreciated as a guest. Good hospitality can really affect the overall travel experience, and this hotel certainly delivered in that aspect.
The room itself was clean and well-maintained. Although the room size was slightly small, which is quite common in Japan, the facilities inside were surprisingly complete and thoughtfully arranged. Everything I needed was provided, and the layout was efficient enough that I still felt comfortable during my stay. The in-room hot spring bath was also a very enjoyable feature. After spending long hours walking around Osaka every day, being able to relax in the warm bath at night was incredibly refreshing and helped me recover from fatigue.
If I had to mention one downside, it would only be the limited room space. However, considering the location, service quality, cleanliness, and facilities, I still think this hotel offers great value overall.
I would definitely recommend this hotel to anyone visiting Osaka for the first time, especially solo travelers who want a convenient, comfortable, and reliable place to stay.
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Price per night from:€64
Posted on Mar 28, 2026|[annex]twin(non Smoking)
Guest UserThe room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second,
upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service.
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Price per night from:€38