Hyatt Regency Hotels in Beijing

Overall, Hyatt offers a wonderful stay, there are few disappointments. The room, property design and fittings are excellent, the best and most thoughtfully designed breakfast I think I've ever had and very noticeably the friendly, helpful and facilitative stage who can't do enough for you. An honorable mention to staff members Kerwin, Michael the concierge and Audrey and Sia, all who couldn't do enough for a customer, made you feel welcome and taken care of, in a discreet and thoughtful way. There were two things I wasn't so fond of. I was relieved to know I'd booked a non-smoking room. The first room I tried smelled of cigar smoke. Michael the concierge helped me try another, on another floor. It too had background cigarette smell in the room which I had to breathe all night. As a non-smoker it wasn't very nice with every breathe I took. Such are shared air- conditioning ducts I suppose. Anyway I wasn't gong to try a third room. Next time I'd try for a terrace room with an outside door. The smoke would need something that would have me thinking twice whether to book again. You could smell it sometimes when walking in the corridor. Lastly, the refund. Please know you'll be charged approximately another room fee as deposit. At checkout I'd forgotten to ask about its return but was later in the day informed it would need returned in 3 to 5 days. I feel this is a little bit unreasonably excessive. Thank you

Service: Mamie Lin Xinmiao at the front desk was very nice and the check-in was fast Hygiene: The room was cleaned very cleanly and promptly Facilities: The hardware conditions meet the five-star standard. The room is spacious and has a balcony, which is very convenient. The overall hardware and software are better than the hot spring hotel next door. The swimming pool is very large and there are few people during the week. It would be nice if there was a food delivery robot. It is a bit inconvenient to go downstairs to pick up the takeaway Environment: The door is right next to the World Expo and the small garden downstairs is also very green