Serena Genesis
December 19, 2023
I should have read the other reviews before booking based on the charming photos. I booked 2 x evening boat rooms but this wasn't what was given to me when we checked in. One was a large double bed - OK. The other was what must have been the cosy twin room - extremely tiny for 2 adults and 4 year old. Being tired after arriving this evening, I accepted it. Unfortunately when I tried to use the toilet, first the towel rack fell out of it's socket and the entire thing looked like it was about to fall off the wall. So dangerous with a toddler around! Then when showering in the stall, whether the glass door is closed or not, copious amounts of water was pooling out next to the toilet bowl. Looked like the great floods originated from my bathroom. There was also hair in the trap from previous guests.
The other room, although sizeable smelt of the drain and all it's unpleasant contents wafting through the bedroom air.
Lastly, although there are non-smoking signed around, most guests smoking outside their rooms as astrays are provided.
I called Trip the next morning to cancel the remainder of my booking and get a refund but they would only give me a refund for the night before. They offered to change my room to a bigger one, which I declined, but why couldn't they offer it the night before when I checked in since it was obviously available at 8am the next morning when we spoke??
Breakfast was paltry.
Stay here at your own risk.