Guest User
October 22, 2021
I regret not reading the reviews in advance. There are a series of negative reviews! I checked in last night and regretted it today. The service attitude was very bad! I have stayed here before, but I thought it was more cost-effective and the environment was really average. Yesterday when I checked in, the front desk told me that I could skip the platform next time because the platform would deduct more than a dozen points in handling fees. I thought it was understandable. However, after I checked in, the lock in room 302 was broken. I couldn't open the door for 10 or 20 minutes after I went out to eat. The front desk opened it for a long time and asked me to take out my luggage and change rooms. When I checked out today, the 20 deposit was not refunded. It was said that it would be deducted for one hour overtime. Aren’t hotel check-ins stipulated by the state based on 12 hours? When I stayed at the hotel in Vienna, Changsha, I checked out at 2 o’clock at the latest. Besides, did you make it clear in advance that you would check out at 12 o’clock? I was reminded when I got up at 12:30. After packing up my things, I came down and was told that the deposit would not be refunded. Your service is too disgusting, right? It’s understandable that you make money, but there are so many hotels. Aren’t we just here to experience the service? Hotels are in the service industry. Can you make money in the long term by always making one-time deals? The experience is terrible! I will never stay here again!
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