The Winnock Hotel

The hotel needs some serious improvements. The accessibility statement needs clearer and more detailed information, in particular explaining that rooms classed as ground floor rooms are not necessarily indoors. The reservation team need to be better trained in being aware of accessible needs. Neither in response to my email enquiry, nor in my telephone conversation when booking were facilities clearly explained. Our 'ground floor' room was outside down the road. The ramp down to the road had cracked and broken slabs, very difficult, and dangerous, to manage with a wheelchair (see photograph). The room was accessible only by crossing an area of small blocks/cobbles, many of which had lost their cement infill (see photograph). Crossing these was incredibly difficult, taking great care not to allow the wheels of the wheelchair to get stuck in the gaps There was then a large step into the building The room was small but adequate, with a tiny bathroom. After we entered an awful, extremely loud whine suddenly emanated from the bathroom ceiling (see video). Clearly some serious plumbing work needs to be carried out. The wifi signal in this room was extremely poor. The awful, lumpy mattress really needs replacing The wonderful reception staff changed us the next day to a much larger and more comfortable room. This had a full wifi signal. (We were prepared to forfeit what we had paid and look for alternative accomodation for the weekend). However, this is the first hotel we've ever used with no seat in the shower of what was meant to be accessible. Even a plastic seat, if not a fixed seat as is usually provided, would be better than none. I'm sure it is not good to attempt to shower sitting in a wheelchair, which would then still be wet after dressing. To reach the restaurant there was only one route, through a warren if corridors and finally through the Capercaille Hall - which provided meals for the coach parties. Here tables were set without a gap through for wheelchairs so each evening meal and each breakfast time two guests at two tables were disturbed during their meal to allow us through. A little thought by management could have easily prevented this. Meals were made up of a small choice of home cooked food which we enjoyed. However, be warned portions were very large ! I drank pints of the house bitter with my meals which was excellent - and certainly very reasonably priced. All the staff throughout the hotel were simply wonderful. They offered help in every way they could - particularly the two staff on reception when we arrived. All of them were so friendly, clearly enjoying their job. Concluding, we chose the hotel because of the description - providing ground floor rooms and two accessible rooms. This description really does need changing. We had also read details of their Christmas break which looked excellent and were hoping to book. Needless to say we will not be returning. The hotel is not suitable for anyone with limited mobility,

eswent with jones from flint best coach firm we have ever been wth stayed at the winock hotel great hotel great food and great staffwould recomend jones to any one wanting a great trip they also pick you op from home coach driver phil was great best driver ever its the small things jones does like having a bowl of sweets for peaple on board plus a bag with a pen and sweets by your seat also they do not charge for front seats like shearings do

So, after a short but hot start to the West highland way walk, we arrived at this hotel. first impressions were incredibly good. We arrived slightly before the 3pm check in time so took the opportunity to use the outdoor seating area with a refreshment or two. On check in the receptionist was extremely busy with at least 10 rooms all queuing, however this 1 young lady did this very quickly and with a smile on her face, what a credit to the business she was. The room was a small double across from the main hotel, but this fitted with our needs, it was clean and tidy and perfect for 1 nights stopover, The only slight issue was the water pressure in the shower but it was hot so did the job. We used the restaurant in the evening and the food was fantastic, I had the goat cheese tart it was perfect. Did not stop for breakfast as needed to get of early. Would stay at this hotel again without question.

A slightly mixed experience at this hotel to be honest. Let's start with the positives. The staff were really friendly and helpful. The food was great (wonderful Cullen Skink) and the breakfast was also really nice. Now the not so positive... the rooms weren't great to be honest. They were large enough, clean and comfortable. However, the section of the hotel that we were in was obviously quite cheaply built. The walls were thin and I could hear the TV from next door the entire time I was in the room. The biggest problem though was the room above me. The floorboards creaky so loudly that every foot fall above was very disturbing below. This was made worse by the people overhead deciding to walk around at 3am for about 30 mins. Very annoying indeed. My recommendation - make sure you get a room on the top floor! The bathroom was serviceable but very tired.

Stayed at the hotel as the first stopover on the West Highland Way. Hotel staff are very welcoming, friendly and attentive. Evening meal was good as was the breakfast. Hotel room was spacious enough but bathroom could be doing with a refresh and update. All in all a decent stay.

Decent hotel if a little worn breakfast was a complete rip off though, the staff were pleasant, attentive room was a little musty , The breakfast ruined the trip to be honest £40 for two adults and a child who just ate a bowl of cereal, The breakfast was a complete rip off

Another visit to this lovely hotel, stayed here now Five times Lovely clean room, huge bath towels and lovely hot shower Food as always fantastic, beutifully cooked and served..Every staff member helpful and happy.Michellia lovely person, asset to the hotel I am sure I will stay here again.

Stayed at Winnock Hotel while on coach tour from Aberdeen. Had a wonderful time, with food and entertainment exceptional. Rooms were comfortable and staff all friendly and efficient. We would like to give a special mention to Michaela Morgan, who, as well as being efficient, had a great sense of humour, and we enjoyed the nightly banter at the dinner table. We would thoroughly recommend this hotel. Isobel and Dave Mackie