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5 star

Waldorf Astoria Edinburgh - The Caledonian
4.1/5133 Reviews

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|1.99km from Morningside Gallery Ltd
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

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Top rated hotels in Edinburgh

Searching for hotels near Morningside Gallery Ltd? Compare room rates and reviews to find your ideal stay.
Leonardo Edinburgh City
4.1/5107 Reviews
The hotel is next to the University of Edinburgh and close to Elephant Cafe. The location is very good, it is convenient to go anywhere, just walk around. The service staff is also very friendly
The Lane Hotel
4.6/531 Reviews
We stayed two nights at The Lane Hotel and it was a great experience. The room was sparkly clean, the bed was really comfy, shower & bath was great and all the staff were really kind and helpful! The hotel is located in a very nice residential area in Edinburgh with lots of cafe and restaurants nearby, would definitely recommend The Lane Hotel to anyone who wants to stay in Edinburgh!
Bruntsfield Hotel, WorldHotels Elite
4.3/5106 Reviews
Merchiston
We stayed here for three nights and had a fantastic stay, the hotel is located in a leafy area just outside of the city, only a 20 minute stroll through the park, the hotel staff are very friendly and helpful, the hotel is very clean,our room was large, clean and was refreshed everyday, the view from our room of the park opposite was very nice, breakfast in the hotels restaurant, was excellent with plenty of choice and again friendly and efficient staff, parking on the grounds of the hotel we found to be readily available and secure,the downstairs bar and restaurant was very clean, with welcoming staff, we felt the only let down to our stay was the evening menu, we tried it once and it was very disappointing, there are several other restaurants within a very short walk, which are excellent.
Black Ivy
4.3/590 Reviews
We stayed two nights, and ate there many times, including on a return trip through Edinburgh. It is the most beautiful restaurant I've ever been in, staff are friendly, food is terrific, and not too expensive. If you hit a nice day the patio is gorgeous. Our view of the park was so pretty.
Menzies Apartments
4/52 Reviews
Good location with free car parking. Attractions are within walking distance and supermarkets are nearby.
Hampton by Hilton Edinburgh West End
4.5/5169 Reviews
West End
Room is very small, but clean. We were stuck in Edinburgh because the storm stopped all the trains and buses. So had to pick this hotel at last min. Probably it is the cheapest option during Xmas and New Year holiday. The breakfast is very amazing. No bank card needed for deposit.,

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