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5 star

Waldorf Astoria Edinburgh - The Caledonian
4.1/5133 Reviews

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|2.46km from Sainsbury's Petrol Station
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
Kimpton - Charlotte Square, an IHG Hotel
4.2/5120 Reviews

Kimpton - Charlotte Square, an IHG Hotel

New Town Edinburgh|2.62km from Sainsbury's Petrol Station
The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

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Top rated hotels in Edinburgh

Searching for hotels near Sainsbury's Petrol Station? Compare room rates and reviews to find your ideal stay.
Cumberland Hotel
3.8/554 Reviews
West End
great!
Miju Hotel
4/518 Reviews
West End
Firstly, I don't like to speak bad of anywhere without reason, however this place as so much potential but needs someone in there to manage it and bring the best out of it. It's a 30 min walk to the castle, with bus stops right outside. The room was spacious with a comfy bed and a reasonably newly refurbished bathroom and free parking which was my reason for booking in the first place( because not many places have free parking) I decided to have breakfast included and this is where it all falls dreadfully by the wayside. When we got to the breakfast room, there were cereals on show, but no milk. The bloke who we had just passed in the corridor emptying the rooms and cleaning them came in to offer us a menu, he disappeared because he was also on reception but on returning took our order(although we asked for milk, none arrived, so we gave up on cereal ) no fresh fruit available either or juice( we did eventually get juice towards the end) We had the full Scottish breakfast( sure the same guy had to go and cook it, because he was gone for an age) when it came, it wouldn't have been fit for a child. The produce was really poor and terribly cooked, we were given white toast ( never asked for any alternative) and the cutlery was all tarnished and black. This hotel is not a 4 star hotel as advertised. Second morning it again was just the same guy running around doing everything( not his fault, he did his best) To summarise, I would use this place for ROOM ONLY, but steer well clear of the breakfast, not value for money. Hope that the potential gets recognised and someone gives this place a bit of TLC, could be great.
Murrayfield Hotel
4.3/5114 Reviews
Murrayfield
Nice service but need improvement on cleanliness and maintenance. When we arrived at our room, we see a bunch of flies flying above the bed because of the opened window. The staff at the reception soon replaced it with an upgraded room. Room is nice but there’s mould in shower and bed sheet wasn’t perfectly fitted. Also the window of the room cannot be securely closed and locked.
Murrayfield Park Guest House
2.9/545 Reviews
We just needed somewhere to sleep for 1 night and it provided exactly that. I had read the reviews but wasn't fussed as was the cheapest hotel room we could find in all of Edinburgh. Room was clean. Only 1 pillow so that was uncomfortable though. Bathroom looked recently refurbished. Furniture in the bedroom was tired. But it did the job for 1 night at a very cheap price. Tea/coffee etc available in the room. We knew we would be arriving late at night as flight was delayed, I called the hotel number in advance and explained, lady on the phone was very pleasant and gave me the code for the door and told me which room we would be in. Entered the hotel without any trouble at all.
Twin Lions Hotel
3.4/563 Reviews
Murrayfield
The facilities in the room are too poor, but the breakfast is not bad.
No6 West Coates
3.6/593 Reviews
West End
Main road under renovation and good location

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