Guest User
March 20, 2023
STAY AWAY FROM THIS TERRIBLE ANT INFESTED FACILITY. THE STAFF UNFRIENDLY, UNHELPFUL & AGGRESSIVE!! The reservation images do not match the room you’ll be provided with! When we arrived, we were incomplete shock! Firstly, our accommodation key was stuck on the front door, which is accessible to anyone! We were not greeted by anyone at reception and had to make our way to our room. This is where the first disaster happened, the key that was provided couldn’t open our front door, we were stranded for at least 30 minutes until my partner had to push the door for us to get in as it was approaching night time. The second disaster happened when we got into the room, the room we booked was completely different to what we entered into, the bedding, the furniture and the bathroom did not match the description at all! The third disaster happened when the receptionist shouted her lungs out at me! I was trying to explain that even though we might have booked a studio, the room that we seen on the booking wasn’t described as what we entered into. She just proceeded to repeat the same sentence which was very unhelpful and became more aggressive to the point that my partner had to calm her down! We upgraded to another room and this is where the most unbelievable circumstances any customer could imagine happened. The room was definitely better than the previous. However when we woke up in the morning our suitcases, our beds, the tables, the bathroom were all covered in ants, ants were even crawling over our bodies. I have never ever felt so disgusted in my life. For the safety of your family. Your friends and your partner do not attend or even look at this holiday facility. This will put you off travelling completely me and my partner have travelled 10 countries in the last two years, and this is by far the worst most disgusting place I’ve ever seen. Do you not put yourself through this ever!! Even when i demanded to speak to a manager the receptionist refused me the right! She didnt want her manager to be informed of her poor behaviour!! She also AGAIN gave us the wrong room key!! I will be escalating this, and ill be demanding all my money back!!!!