Unicorn Cave Hotel

It is a very good hotel, top location and such a good service. The personal was very helpful and friendly too! I can recommend the hotel. :)

The staff member woke us up early for breakfast by knocking on our door, but then proceeded not to make the breakfast. When we presented at the breakfast restaurant, the staff member hid in order to avoid the work of supplying the food. We paid for breakfast on one morning, but it was not provided. There were dog poo stains on the floor of the kitchen. The staff member sat in the kitchen area smoking. On the one occasion that breakfast was provided, the food was terrible. We couldn't eat it. The staff member put a foot fan on the table which blew dirty air all over the food. The staff member did not bother to make the bed properly. I ended up sleeping on a filthy old mattress. There was no mattress protector put on the mattress. I am sure that the sheets and doonas were not cleaned from the previous guests. I felt dirty being in the room. The room was tiny and cramped. We could not even open up our suitcases in this room because the room was so small. There was no one staying in the resort. When we asked for a room upgrade, they wanted to charge us double the original room rate. The hotel looks like it has not been given any attention or maintenance for a long time. The view from the top deck is good but it does not make up for the paltry living conditions within the rooms. We booked ahead advising that we had a baby, but no cot was provided. The staff member said that they did not have a cot. Our baby had to sleep in its pram overnight. However, when we spoke to the manager the next day, we were informed that they did have a cot. The staff member just could not be bothered getting it. We thought this was disgraceful. When we got a cot we were given unclean blankets as a cushion for it. The cot itself was defective. There was no fridge in the room. The kettle in the room was broken. There was zero effort put into the decorating and furniture in the room. The jacuzzi on the top deck is fake. It was never full of water and was unusuable. The stair railings were broken and you could potentially fall and seriously hurt yourself. The sink tap squirted water everywhere and was broken. They do not even provide complimentary bottles of water in the room. A nice greeting was not provided by the staff member, who also did not volunteer to help us with our bags. Their dog kept trying to come in our room. Their dog pooped outside the room and the staff member did not pick it up. Overall, I would not recommend staying at this hotel.