Hillside Hotels with Airport pickup service

The room itself was kind of musty sheets were stained there were no blankets on the bed just sheets and the air could not be cut down or off the room was very cold , the bathroom was so small that bathroom door hit your knees when you close it, it's out dated. The pillows were completely flat need deep cleaning

The check in staff were nice. The check out guy, not so nice. They’re all wearing regular street clothes and you can’t tell if they work there or not. The check out guy talked so fast and seemed aggravated if asked to repeat himself. I had an issue with the first room where the lock wouldn’t catch, the second room was nice but the heat didn’t work. The third room was fine. The gentleman who helped me with all the rooms was soooo nice and patient and apologetic. They give out a grab and go cold breakfast upon checkout. I suppose that is because of the pandemic.

Everyone makes me feel like family and with respect. I give them back what they give me. No issues with the employees. Friendly, I think of them as part of my family. So glad I choose the hillside location for my in Between housing.

Beautiful, natural setting. We were looking for a retreat center to host a couples' retreat. The Hyatt Lodge was recommended. Could not have asked for a better setting. Staff was warm and welcoming and attended to our every question and need. The rooms are nicely appointed and very clean, and the banquet food was good. Also had a few meals at the restaurants, which were good.

Best Customer Service right from check in. Masks were required in all public areas. Easy. Efficient. Friendly. Immaculate, the staff was always working. Excellent accommodations for a family of 5. Beds were comfortable, pillows were just right. 2 Tv's with lots of channel options. So clean! Pool and hot tub were being tested for chlorine levels by the pool attendant who was very diligent in getting levels accurate . Pristine. Breakfast had abundant choices, especially during Covid. Lots of hot items, lots of grab and go items. Close to family restaurants, attractions and shops. It will always be our first choice in the Lombard area.

This is a well kept motel I'm shocked to be honest great deals nice clean rooms never met to many workers that enjoy there job God bless staff victoria she has a beautiful spirit my soul sister 😏 staff yogi is awesome as well great place I recommend this spot to any and all when you need something fixed they coming ASAP check the pics lol

The hotel is spacious, but the facilities are a bit old, probably renovated in 2012. The most commendable thing is that it is close to the exhibition hall. It only takes more than 100 meters to walk there. The breakfast is rich in fruits.

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

1 star is generous, unfortunatley it won't let me give 0. WORST HOTEL EVER, DO NOT BOOK!! Often I see reviews like this and think 'it can't be that bad, it's just a bed to sleep in'.. trust me, it can. Awful from start to finish. RUDE horrible reception staff (female, won't mention name but rhymes with Sia) from check in, non-smoking room STANK of smoke and a musty stale smell. Aeroplanes going overhead every 30 secs (not their fault but impossible to sleep). People smoking ****/arguing outside your door. We asked to move rooms and were told we exceeded the 15min reporting time (this is not stated anywhere and was a blatant lie and how ridiculous that they expect you to get back to reception within 15 mins - we were debating whether we could put up with it but also frantically trying to find somewhere local for dinner before everywhere shut within the hour as we arrived in the vening). Receptionist refused us to move rooms as said they had none available, yet loads on booking.com. Told us to speak to manager and was our own fault for not researching the hotel better (how they could blame us I don't know).. then gave us a fake email and a phone number for reception where manager was not even on shift and it just went back to the miserable girl. Then told us we could move rooms (despite saying they had no spare rooms) only to put us in another smelly one, then finally gave us a better smelling room as a last resort as they refused to refund us (which is just awful) yet there were black hairs all in the bed and we had to sleep fully clothed on top of the sheets and felt sooo dirty and gross!!! We beared two nights there as everything else cost $400+ but I was willing to pay any amount of money to avoid it if they hadn't found us a room that smelt remotely acceptable (which she had clearly just ran around with antibac spray). Please please please do not give these people your money or custom, they are rude, obnoxious, have the worst customer service and I would rather have slept in a dog kennel, outside, in the rain.

I have stayed at Four Points on multiple occasions over the last few years before my most recent stay there this past weekend, hence why I booked here for my partner’s and mine’s little weekend getaway to the city. I also booked here knowing they offered gated/secure parking for those not using vehicles on during their stay (I.e. “the park and fly”) When booking I had questioned whether we could park our vehicle on site in the secure area knowing that our time of arrival was going to be far prior to check in time. I got the okay to my parking question when speaking to the front desk, so we booked! Upon arrival, I had to ask the front desk twice for the gate code to the secure parking as our first encounter they only gave us our parking pass but did not include the parking code. We dodged pot holes throughout the general parking area as well as the secure parking area which was less than ideal. Ultimately though we were able to park our vehicle, order our Uber and get to our destination on time. Fast forward a few hours I was able to check into our room on the app, which was nice given we were 45 minutes - an hour away from the hotel for the day. We finally arrived to our room later that evening and we’re able to get our rooms keys and get our things from our vehicle to bring up to the room. Upon re-entering the building from the secure parking area, we both swiped our room keys on the building door to enter to no avail. Prior to turning around and almost walking through the vehicle gate drive through and around the building to the front door, my partner pulled on the building door and came to the realization the door was never locked (big yikes!) so anyone hotel guest or not if able to get into the parking area had unlimited access to the interior of the hotel. That in itself made use feel uneasy. We used the room for solely sleeping in a bed and getting ready/showering for the next day of our trip. We arrived on a Friday and stayed through Monday morning (3 night stay in total). Each and every morning when I woke up, I couldn’t figure out for the life of me why I waking up completely congested and itchy face, eyes, throat, etc. Sunday morning I made a very uncomfortable discovery…. Our entire hotel room was LITTERED with mold growing out of any crevice in the room. The bathroom door frame was completed surrounded by mold growth (see photos) and we found evidence of peeling wallpaper near the patio door with mold growing up the wall where the door/window meets the wall. The only thing I’m allergic to is mold so it all started to add up in why I was feeling so miserable every morning after sleeping here night after night during our stay. In addition to looking for more evidence of this untimely discovery we came across uncovered wires, loose and/or broken outlets in our room (adding to a few more safety hazards of our stay). While the front desk personnel did document my concerns upon checkout, I do not recommend anyone to stay with Four Point