Mirage World Hotel - All Inclusive

Just returned from this hotel. The staff are absolutely amazing. So polite and can't do enough for you. A special thank you to dilek. She is such a lovely person. Rooms are cleaned daily, sheets changed regularly. Food was really good and spoilt for choice. Loved the warm buns for breakfast. The waiters in the dining room were fetching us drinks. All the pool areas are cleaned daily. We had a wonderful time and would absolutely recommend this hotel. The only thing I would ask is please turn the music down a bit around the big pool. We will be returning

So people want honest reviews, entertainment staff asked me to leave a review on our last day but I didn't want to bad mouth whilst we was still there so wanted to wait until we got home yesterday. I don't want to boycott but we can't be the only ones who's had bad experience with this hotel So we arrived at the horror hotel (Mirage World) around 1.30AM on 27.04.24 - first impressions was OK- although very dark and quiet inside reception, however the night staff and lady checking us in was lovely and chatty. Next is where we realise this hotel doesn't suit an all inclusive accommodation! There was no food available for late comers, we was offered a coffee but us and 3 other passengers who also got off our transfer just wanted food after a long day travelling. We was told we could buy something in the on site shop - not much there bar crisps and chocolate, no shops outside the hotel were open! We found out later in the week that soup kitchen opens at 1am but apparently we missed it. Anyways next up, the rooms - we were changed rooms 3 times! So the first room (3406), we booked a double room and was given a twin room - not great for a couple on holiday celebrating their anniversary.. oh also there was no lights working apart from a very dimmed bathroom mirror light - this is where I noticed the door handle falling off, meaning there was no privacy, also the toilet flush did not work! Considering the time, we decided to try sleep, which was awful as we kept falling through the gap of 2 singles put together (they were pretty much mattresses rather than beds!). We went down to reception the next morning to complain to be told house keeping could just put the beds next to each other, I said no due to the flush, lights and door handle also being faulty. They said they'd change us rooms the next morning. So this now being Sunday the 28th April after 2 awful nights sleep, we were moved to the second room - 3409.. which was 3 doors down from where we were. So this room at first view was OK, it had a double bed, door and flush was working, all I had to do was ask reception to replace the bulbs in the room as they were clearly on their way out - staff completed the request. So this is where things really started to get bad.. we had gone out after tea/entertainment, come back and brought some food outside the hotel as again, nothing after 9pm as we was still not told about this so say soup kitchen! Anyhow, we returned to room 3409, started to eat our food, got into bed where we both started to itch, we were then greated with a BED FULL of ants!! They were absolutely everywhere, all over the bed, the pillows the floor, the side units EVERYWHERE! Now my partner is a manager of a kitchen and this is definitely something Environmental Health Officers would not be too happy with, it would be a closure or as this is an infestation of insects (including cockroaches in corridors) at least be fumigated- we know neither fumigation or level shut down did not h

Fantastic Hotel! We have been coming to same hotel for few years might even be 9 years. Entertainment team are fantastic, so friendly very welcoming Fred ,jack ,Alex definitely made the holiday we have even won bingo. Thanks for everything see you next year booked for 2nd June xx

Cracking Hotel! Food is great always a variety, rooms are lovely and cleaned everyday. We can’t fault it ! The entertainment team have been fantastic especially Alex , Jack, Fred & Arthur, they are so funny and friendly. Always something to do. We have already booked for next year.Thanks again guys for making holiday so enjoyable.

Rooms are brilliant, clean towels every day, bed changed every other, and a fresh bottle of water left every day. Food is better this year x Entertainment team are great, especially Fred and Jack. We will coming back hope soo x thanks for everything x

Amazing Hotel! Great food and brilliant accommodation. The best part about the experience is the entertaintment team which make the experience like no other, Fred, Jack, Arthur and Alex are all amazing! This is my second visit to this hotel and will be coming back a lot more!

amazing hotel, great food,entertainment and the hotel is just overall great especially with Fred and jack thanks for everything . room is enough and good. many pools around . enjoyed with my family . we will coming back next year . thanks for everything .

First time at the mirage world hotel, room is good cleaning everday , food is good as well, to many pools enjoyed every min x entertainment team is fantastic specially Fred and Jack. Not enough to than you them . We will coming back next year , all ready booked see you soon mirage family xx