Our introduction to the hotel was the broken elevator, but our room was on the first floor (which being Europe means one floor up from ground) so not a big deal. The staff offered to carry luggage if needed. Following checking our group had dinner and it was good. Th e food was better than average, not exceptional but good. We were a group of 27 and it appeared that we were being served by one person, Caitlyn (maybe Kaitlyn). Having worked service for years I know this is not ideal, or fun. Nonetheless she was amazing, constantly smiling and being pretty efficient. I would definitely stay gain, hopefully with a working lift but even if not, no worries.