The Art & Garden Residence is a beautifully restored hotel using a combination of eclectic art pieces and cleverly upcycled IKEA style furniture creating a truly unique boutique hotel. The garden at the rear of the property is well kept and a peaceful place to enjoy a morning coffee or breakfast if the internal restaurant space is full. Unfortunately, it closes to residents at 3pm. Just a 10-minute walk from the most northerly point of the old town we found this a great location away from the business of the main tourist area. We booked a double room with air conditioning via British Airways Executive Club utilising Avios points we’d collected during our recent travels and the room information was reflected on our booking voucher. Unfortunately, we discovered there is a disparity between the hotels third party booking site amenities description and what is actually provided by the hotel. We arrived early afternoon, dumped our bags in the room and left for the evening, retuning after 11pm to discover our ‘double bed’ was actually two single beds of different heights and two single duvets that had been pushed together, there was also no air conditioning unit in the room, just a ceiling height air vent in the wall with no controls As it was late, we decided to leave it until the morning to speak with reception. Before leaving for a tour of Auschwitz early the following morning, I asked the girl on reception if all their double beds were constructed of two singles pushed together, she advised they weren’t, so I explained our experience and asked if we could be moved into a room with double bed at which point the male night porter rudely sighed heavily in an inconvenienced manner and said ‘you’ve got a double bed, what’s the problem?’ Truly taken aback by his unprofessional response, I explained that we didn’t have a double bed we had two uncomfortable singles which considering we hadn’t booked a twin room we’d appreciate being moved into a double for the remaining two nights of our stay. The night porter rudely continued with his huffing and puffing until I advised him that we would be leaving for a tour and will return early afternoon and would hope to return to a resolution as well as a fan, as despite having the windows open all night the room was a sweat box. We returned later to an apology from the young female receptionist and the key to a new room with a double bed and a portable fan. Breakfast is excellent, well presented, with good quality food and a great selection, my only negative would be the lack of coffee choice with only pre-made filter coffee from a large canteen style urn. The rooms are well presented, the bathrooms are immaculately clean, the shower hot and powerful and the toiletries sufficient. The downside is the walls of the rooms are very thin, and you can hear everything coming from your neighbours. There was no refresh of the bedroom services (tea/coffee sachets etc) apparently this is only available on request due
Very Good
110 Reviews