Hotels near Pan Gate, Suzhou

"We had an absolutely great experience here! When researching where to stay in Suzhou, Pan Pacific came up in most reviews, so we had high expectations and the experience completely lived up to them. We stayed for two nights and would love to return whenever we come back to Suzhou. It’s truly worth it. The property is grand and beautiful, just like in the photos, the room and amenities felt like a five-star hotel at an unbelievable price. In-house guests also get free access to the ancient Panmen Gate, which the area is directly connected from the hotel. The check-in process may take a little longer if arrive at the same time as groups, but all the staff were friendly and helpful. Not every one speaking fluent English, but they were all friendly. And shout out to lovely Concierge named Ivy 郑明泽, when we were trying to ask for help to buy the yoghurt drink as we couldn’t find in any places we went before, she was the one helping us by using her own mobile and even delivered us by the door herself 🥹"

"Very good stay at this hotel. Delicious breakfast with both western and asian options."

"This hotel was really great. Room was very spacious and modern, while still feeling historic and staff was very professional. One thing I’d say is that it’s located in a like the most touristy area, which is fine, but when entering and exiting the hotel you will have to push through crowds who are trying to see the weaver in the pre lobby which was a bit annoying."

"What we liked: Spacious and nice room design. Separate bath and toilet. Toilet has automatic flush, seat cover is also provided. Lots of snacks and amenities provided. There are amenities at the front desk such as disposable bath cover, disposable floss, mask etc you can collect from front desk. You can also ask for warm bottled water. Responsive staff, can communicate your needs via WeChat, very convenient. There are 3 lifts, very convenient. Snacks and drinks are free. Bath robes, room and bath slippers are provided too. Awesome that we stayed on the same floor as the lobby, very convenient. Location is near metro, malls, shops, and attractions, very convenient. I like that there are bath robes and different types of towels provided. What we think can be improved: We thought the big bath was indoors and wouldn’t be so cold in the winter but it has two open windows and it gets quite cold when the wind blows. It takes about 1.5h to fill up about 60-70% of the tub and you need to tap every 30 minutes or so to keep the water flowing. Quite time consuming to get it ready for a bath. Housekeeping is inconsistent, the cleaner left a towel on the floor on one of the days, left a cup unwashed, took away our straws and left the sink cover by the sink instead. They have a centralised heating system so it can get quite hot but the staff offered us a fan and we opened the balcony door for wind to enter so it was comfortable to sleep at night. There was some drilling going on in the early morning around 9-10am, it was just opposite our room so it disrupted my sleep, would be better for them to schedule it during non-sleeping hours. When we were checking out, the staff at the counter shared about them getting audited and if we don’t give a five star review, they will get a fine, I had never heard of it from other hotels and found it quite strange. She was insistent on us doing it on the spot even though we have to catch a train, that was not pleasant. We just went ahead to rush for our train. Not much to watch on the TV unfortunately."

"had a great stay at this hotel. The room was clean, comfortable, and well maintained, and the staff were friendly and helpful throughout my visit. Check-in and check-out were smooth. The facilities were well kept, and everything met my expectations. Highly recommended ! 💯"

"Lovely new hotel with friendly and helpful staff, free laundry facilities and in a convenient location."

"The front desk staff were very welcoming and provided detailed information. The hotel environment was excellent, with spacious rooms and complete amenities. The location was also great, convenient for getting around, and there was no traffic congestion at the entrance. The hotel was very clean, and the front desk service was very friendly. Overall, it was a fantastic hotel, and I would definitely stay here often. You can order takeout and leave it at the front desk, or use a robot to deliver food to your door. Overall, it was a good experience."

"This stay was fantastic. The room was spacious and bright, and the bed was comfortable, ensuring a good night's sleep. The breakfast selection was plentiful and delicious. The staff were warm and attentive, always ready to answer any questions, making me feel right at home. The hotel's location is excellent, with convenient transportation nearby, making it very easy to get around. Overall, it was a pleasant stay, and I highly recommend this hotel."

"Great hotel and it’s pretty new and clean as well, well recommended!"

"Awesome! Everything was perfect in my stay with my family. I arrived in the evening and was looking for dining options only to realise they serve dinner in the hotel so it was convenient. However, they mostly had sea food options so you can talk to the waitress to advise on other options available. It's also close to shopping malls where you can get restaurants. Checking in was fast and they only required to copy my passport together with my family's and voila! The room was spacious enough and they provided toiletries for occupants. You can be provided with an extra key in case you need. The hotel has a nice theme park indoors for kids, quite convenient for families and also have a swimming pool. They also have a luggage storage service and the front desk are bilingual - speaking English. Overall all was well for the one day stay."