"The room was clean and the location was convenient. However, the staff's handling of room assignments needs improvement! I had booked a two-night stay, but through two different platforms. When checking in, I specifically mentioned this and asked if they could arrange for me to stay in the same room for both nights. The staff said it was possible, but I would need to check out after the first night and then check back in the next morning at the front desk, as they couldn't directly perform 'in and out' procedures due to company policy. I understood this was their procedure and was willing to follow it. But the next morning at 9:30 AM, a staff member knocked on our door saying there was an important notice. Apparently, another guest, who was a 'premium guest,' had specifically requested the room we were currently in, so we had to move. I feel the front desk staff handled this very poorly."
"Visiting our son in East Dulwich and this location is excellent for us as not too far to walk from both our sons and the station. Rooms comfy, bed good, could pay more attention to the small details. We have stayed previously in a different room, which was perhaps more newly decorated. We were woken most nights by someone in the room above constantly walking about ( apparently working ) which was disappointing, so next time we will request a top floor"
"Everything was great, as always! It’s not my first time staying here, and I keep coming back for a reason. The room, bed, and pillows are super comfy, the staff are excellent and always do their best to accommodate requests when possible. Great breakfast and an overall lovely stay — highly recommend!"
"Lovely hotel in a perfect location The person who met us at reception was very friendly and helpful The room was a little bit small side although all the amenities were on hand Overall a nice place to stay and will definitely stay again when back in the area "
"This is a good hotel if you're looking for a more economical stay with a good breakfast. We had a great check in experience where we had arrived early and had a short wait for an early check in. The staff were very good here helping us find a table each morning for breakfast, made an ice pack for my wife's sore foot and they have a fridge to store food items behind the front desk. The location was pretty good and it was a short walk to popular attractions like Tate Modern, Shakespeare's Globe Theatre, and Burough Market. There were a few restaurants nearby and we enjoyed grabbing quick bites at many of the nearby shops including Tesco, Sainsbury's and Amazon Fresh. There are lots of hotels in the area as well. The hotel is located about a 7 minute walk from Blackfriars station which offers Thameslink Service to Gatwick Airport and connects easily to the Elizabeth Line to go to Heathrow. It is within a 15 minute walk to Waterloo and Southwark stations and there are busses that go through the area too so it makes the city very accessible. It is worth checking out the train schedule because some trains go every 20-30 minutes instead of the frequency north of the Thames. The room was nicely appointed with a comfy bed, four pillows, a small work space, a small wardrobe, tea station, large television, and some shelving to store our things. We were transiting through London and had brought three large suitcases with us and there was plenty of space for those. The hotel is located in a quieter area and the air conditioning is very strong so we enjoyed each night's sleep. There were signs posted that they were undergoing some maintenance work during our stay in August 2025 so it was very noisy after 9:30 am in the hotel. This is a temporary issue. We felt that the housekeeping could improve because we were provided with dirty hand towels a couple of times and they did not vacuum the floor at the entrance of the room. The wifi was good and if you've set up an IHG account before you can quickly and easily log in but we found that we had to reconnect each night. The bathroom was pretty good with a nice new and clean shower. The shower was very good each night with an adjustable head, eco setting, good temperature control and tight seals to keep the water in. They have unique shampoo and body wash that are kale and parsley scented. There isn't much room to hang wet towels in the bathroom but they do have hooks in the bedroom that we used. The breakfast was good and we were happy it was included in our stay. They had all the fixings for an English breakfast with particularly good sausages and rashes of bacon. They also had yoghurt, fruit, cheese and some cereal for a lighter breakfast. The coffee machine was good for made to order options and there was a good selection of tea. You can make yourself a go bag as well and they will let you take food too. If you have dietary restrictions you can let the front desk know when you check in and they will accommodate. We had a good stay here and it fit our itinerary. Picking a hotel in London can be tricky but the price, location, and room were right for us."
"Very nice place however still waiting for our security deposit to be returned. Seems strange that you have to wait so long to get it back when transfers are instantaneous nowadays!"
"The hotel is very well located, with great restaurants and coffee shops nearby. Our room and all public areas were very clean, and all of the staff we met were very friendly and helpful."
Very Good
112 reviews
8.3/10
1 night
From US$133
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9.0/10
Great
GGuest UserThe staff and service provided was top tier. Lee and Abhir were very friendly and supportive with any needs. The hotel is in a great location in walking distance to many places or easy to catch public transport. Amenities provided were great. Only think I'd add is some wooden spatulas as opposed to metal as the pan provided is non stick so pan was scratched up from the metal utensils provided. Again this is a very minor issue majority of the experience was so lovely and we would definitely stay here again.
GGuest UserGreat hôtel ( amazingly comfy beds)and great staffs JENNA at The reception is extremely smiley and lovely. We love the proximity of the malls transport places to eat . It was our 3rd or 4th time here and we will come back and stay here next visit
GGuest UserAmazing location, amazing service. It was my birthday and the room was decorated beautifully with complimentary drink and chocolate. Could not have asked for more. The only negative was the room was extremely hot which made is very uncomfortable to sleep. On the second night spoke to front desk and they advised to turn all air con/heating off and brought us a fan up so the second night slept like a baby in very comfortable beds. The pool area was beautiful but u fortunately we ran out of time but when we have another stay at the beautiful hotel we will certainly visit it.
GGuest UserLovely Hotel,, staff very welcoming and checked us in early. Room and bathroom very clean, toiletries provided which was a nice touch. Good location to tube station, plenty of food outlets/restaurants and close to Kensington. Would stay again.
GGuest UserThe Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
GGuest UserI was put off by the smallness of the room but booked anyway due to its proximity to London Euston and it held its own really nice room, really nice facilities would book again
GGuest UserA very pleasant stay. All the staff we encountered were very friendly and efficient. The setting of the hotel and its public areas were all very good. The brasserie restaurant and especially its breakfast was excellent. The room was clean and comfortable, the beds were large and comfortable (slightly firm) but the general decor of the room was a little tired and the lighting and sockets were poorly laid out. The bathroom was clean and well stocked but the fabric of the room was very tired.
GGuest UserGreat Location, Comfortable Stay – but Get Ready for Some Stairs! We stayed at Berjaya Eden Park London Hotel and loved its fantastic location, just steps away from Bayswater Station. It made getting around London incredibly easy – ideal for both first-timers and frequent visitors. The room size was decent, perfectly suited for two people. Comfortable and clean, it offered all the essentials for a pleasant stay. However, one thing to note – reaching the room involves navigating quite a few stairs. If you're traveling with heavy luggage, be prepared for a bit of a workout. There's charm in the old building’s layout, but accessibility might be a consideration for some guests. Overall, great value for the location, and a solid choice if you're okay with climbing a bit!
GGuest UserMy stay at the Britannia Hotel Ilford was good overall. The room was clean and comfortable, and the staff were friendly and helpful. The location was convenient, with easy access to transport and nearby shops. It’s a decent place for a short stay — nothing fancy, but it served the purpose well. Overall, an okay and good experience.
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