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"Positive side: There's electric jug provided, even though no tea/coffee sachet there. TV functions well. Three mirrors including one in the bathroom. There's a wardrobe but not enough space to hang the towels. Got air conditioner n fan. Negative side: The room was quite small for triple. The double and single bed were combined together😔. The toilet was dirty especially the toilet bowl, there were stains everywhere ☹️. Only two lamps in the room without bed lamp, one switch for them. No lift... Luckily our room is only on the second floor."

"Best hotel in Melaka.. close to all places.. in front of the hotel there is a night market Kindly Reminder.. 1) if you drive a car please come before 4.30pm because the road in front of the hotel is closed from 5pm to 3am 2) there is no free parking available. you can park in the public parking next to the police station (in front of the hotel). normal price RM5 per entry and public holiday or school holiday price RM10 per entry"

"I stayed for 3D2N at Rm 323. For the price paid , I expected more from Casa Del Rio Melaka Hotel. Such as : 1. The lock for the sliding door to the balcony is faulty. I didn’t feel safe sleeping. 2. The shower glass door is mouldy, the moldy rubber gasket could be easily replaced. 3. While showering, the Floor trap was apparently choked, water level rose to almost my ankle. 4. Bathroom floor is not clean. Corner of wall is stained both on the floor & wall. 5. WC flush is also very slow in clearing the waste. Obviously there’s choke that’s not being cleared. 6. Window & Door not sound proof. I was awaken by the sound of the fire crackers , pyrotechnics. I couldn’t sleep. It’s obvious housekeeping didn’t clean / sanitise thoroughly before giving green light for guest to check in. I liked the fact that it’s located by the Malacca river. I appreciated that the maintenance swiftly cleared the choke in the shower area after I highlighted to front desk. I also liked that hotel provide shuttle to Dataran Palawan. I appreciate that hotel allowed us late check out in order for me to perform my prayer. If I come to stay at Casa del Rio again, it is because of its location."

"The hotel room is clean, comfortable, and well-designed. It offers a cozy bed, reliable Wi-Fi, and modern amenities. A quiet atmosphere, effective air conditioning, and a spotless bathroom enhance comfort. Extras like blackout curtains, good lighting, and secure locks contribute to a safe, restful, and enjoyable stay."

"The Twin Room Suite on the 21st floor was very run down. The carpets were filthy and covered with stains everywhere and there was a lingering smell of vomit on the carpet in front of the sofa which I had to use pure essential Peppermint oil to counter. There was debris (insect dropping? See photo) on the sofa when we first checked into the room. The bathroom had a faint unpleasant odour and the shower stall door could not keep in water from so the bathroom floor was semi- flooded each time we took a shower. Hotel breakfast buffet is of decent quality and variety but the coffee is undrinkable. Bed was comfortable and bed linens clean. I think the responses by the hotel's ”MarCom” or purported service recovery team appears to be AI generated as the complaints I now read online stretch way back with similar adverse feedback but nothing seems rectified despite platitudes and assurances to do better. Location is however top notch and if you are not a stickler for hygiene then the Hatten Hotel may be OK for you."

"This hotel location is very good and easy to access to famous Melaka food like chicken rice and satay celup. Unfortunately the hotel is quite old and many things in the hotel room is broken and not replace. Besidea that there are charges for everything if u need extra like towel, Pillow , mineral water… I think this is very sad coz most of the hotel did not do such things … I can understand if they gave 2 pillows then is alright to charge the 3rd pillow but it seem that the hotel only provide 1 pillow instead of two pillow. Remember to bring extra pillow if u want to stay in this hotel ya."

"Stayed here for 2 nights from Monday to Wednesday and we won't be staying here again. Parking space was extremely limited. The ratio to the rooms were completely off. Less than 20 lots available in a hotel with so many rooms and we had to park in the streets. Noise insulation was extremely poor. We stayed in the corner balcony room at the end of the long corridor but we could hear the big groups talking loudly as they took photos at the photo wall. Staffs doing maintenance work in the morning were talking loudly in the morning outside our room, banging doors and slamming things. Other noise include dragging the chairs, foot steps in the room above ours, the renovation noise in the carpark in the morning, motorbikes at night and in the early morning. The room was also dusty and there was a layer of dust on the TV screen and on surfaces. Towels were old, grey in colour from years of using and should have been changed. Toiletries like body wash, shampoo and conditioner was only enough for one person that we ended up buying our own. It is a beautiful hotel but at $170 a night with breakfast, I'll choose to stay at Liu Men which is much better in value, quieter and has ample parking space."

"The hotel's location is excellent, situated right next to the main road. The surrounding area offers a variety of pleasant and affordable dining options. Additionally, the hotel is within walking distance to the riverside, where you can enjoy a leisurely stroll along the water's edge. The scenic views of the historic shop houses make for a therapeutic and picturesque experience."

"Things I like: Cleanliness: 10/10 1-night stay experience: Very pleasant and comfortable. Service: 10/10 Things I feel could be improved: The Smart TV should be mounted on the wall. Reason: I stayed with three children aged 3 and below. The TV is too low, and they kept touching the screen. I had to watch them 24/7 to make sure they didn’t touch it. Hopefully, the owner can provide a microwave instead of a stove. Reason: It would be easier to reheat food. The house needs a place to hang wet clothes near the washing machine or balcony area (same level as chair and table). Reason: It would be convenient for guests to hang their wet clothes. It would be great if the owner could provide plastic plates and cups. Reason: They are easier to handle and reduce the risk of breakage. The Smart TV is quite laggy and slow to respond. Suggestion: Consider upgrading it (not a top priority). There should be at least one mirror inside the room. Reason: It would be especially helpful for women. overall 10/10 . will recommended to others and thanks a lot"

"Hi, we taught had booked a hotel room at Grandeur Hotel & Spa but end up with a shoplot rooms wt a different budget hotel under same management so called ”Avaria Hotel”. Its just a queen size bedroom provided not as booked room earlier, don't have lift only staircase to 2nd flr so get ready to carry your heavy luggage & pls purchase mineral botol since u have to walk downstairs to refill fr waterfilters provided, bedsheets looks quite old but ok clean... Just nice for a night stay, bathroom is ok wt hot shower filter, nearest food restaurants & a strategic place to city centre"